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Courtyard by Marriott Newport News Airport

3.0 out of 5.0

Recent guest reviews

Front desk staff and maids extremely helpful and pleasant

Check in was 3 pm, we arrived at 6pm and our room and another guest room still wasn't ready. After hours of driving, the last thing you want to do is have to wait in the lobby for 30 min while they "clean" your room. Staff did not seem apologetic and they did not offer us a drink or anything to try and make up for their delay... free breakfast would have been nice, but no. Tub was clogged causing nasty water back up during my sons shower. Repeatedly had to exchange key cards for not working. Other than that it was ok, nothing special

The lady who works days M-F is the BEST! She made sure we got our room early since we were awake all night. She always had a smile and made sure we were happy. She deserves a raise! A huge thank you to her for making us feel at home.

The stay was very nice from the staff to the rooms,i give them all excellent!!!!!!!!!!!!!!

Close to the airport, nice and quiet, clean. That's about it.

The hotel was great. You can tell its new, everything was very clean and the staff was great. I would recommend staying here

This hotel was almost 10 miles from the venue. The town surrounding the hotel is very quaint. Within walking distance to three restaurants. The beds are very comfortable.

My only complaint with this hotel is that when we made the reservation, the pictures were a bit misleading regarding which amenities were included in our particular room. So, when you make a reservation, be sure to check the list of amenities carefully. The service was great and our room was very clean and comfortable.

The staff was all extremely helpful and friendly and the room was spacious and beautiful and was very clean. It was a great couple days away from work and stress.

My husband and I enjoyed our stay, Wish we could have stayed longer. The staff was great from the time we checked in. Until we left. The rooms were clean first thing I always check The location was good definitely would stay there again. Ate there twice Happy Hour and Breakfast Breakfast was good and cheaper than the Waffle House Work out facilities were good Relaxed outside after work out

I've stayed here several times. It's always a good experience.

Everywhere you turn, you know anyone at this hotel can help. It was as if the place was run by concierges that could offer entertainment suggestions dining advice or local weather. Overall I'd say a great bunch of people were on staff at all hours of the day. We arrived at 2AM one moring to a bright and cheerful receptionist. (How is beyond me)

Perfect stay, staff was completely helpful Dinning room was clean, bright.

The staff the great. We appreciated the information board and computers.

Very nice hotel look new, good value great location, bed and pillows very soft.

The suite was as advertised -- large, clean, comfortable. The hotel seems brand new. Everything is there for your comfort and convenience. Computers, boarding pass printers, lots of comfortable seating, both inside and outside. Couldn't really ask for anything more.

good clean room,good staff, good location, good room coffee

location: just a mile or so from the airport; great for a late night arrival room: plusher than expected; lots of pillows; desk had a lowered tray for the laptop which avoids shoulder pain next AM, was happy to see a WaffleHouse (open 24 hr) on my way to the main street

My 11yr old daughter and I went to visit my son who's in the army!! And the hotel was perfect. It had a perfect size pool(witch she swam everyday. It was a fast check in they had allmy info in the computer, then i want to know if I could change to 2 queens instead of a king and that was no problem. Hotel staff was extremely pleasent and hotel was very very clean! I have nothing negitive to say. Also was close to shopping and dining.

Hotel was right off the highway, set back by the woods, brand new with everything spotless, and within walking distance of Carrabas, Waffle House, Cracker Barrel, and Cheeseburger in Paradise!

Room options

Room, 1 King Bed with Sofa bed

King 1 | Sleeps 3

Guest reviews for Courtyard by Marriott Newport News Airport

Everyone (5) Business (5) Couples (6) Family (5) Friends (3) Other (1)
4

great staff,

Everyone

Front desk staff and maids extremely helpful and pleasant

By , from St Pete Beach, Florida on Sep 15, 2017

2
Everyone

Check in was 3 pm, we arrived at 6pm and our room and another guest room still wasn't ready. After hours of driving, the last thing you want to do is have to wait in the lobby for 30 min while they "clean" your room. Staff did not seem apologetic and they did not offer us a drink or anything to try and make up for their delay... free breakfast would have been nice, but no. Tub was clogged causing nasty water back up during my sons shower. Repeatedly had to exchange key cards for not working. Other than that it was ok, nothing special

By , from Ohio on Jul 6, 2017

Review comment responded on Aug 12, 2017

We do apologize for the inconvenience that this may have caused you. We strive to be the best. Hopefully the next time you visit us we live up to our standards.

5

wonderful day staff

Everyone

The lady who works days M-F is the BEST! She made sure we got our room early since we were awake all night. She always had a smile and made sure we were happy. She deserves a raise! A huge thank you to her for making us feel at home.

By , from Oregon on Feb 16, 2017

4
Everyone

The stay was very nice from the staff to the rooms,i give them all excellent!!!!!!!!!!!!!!

By on Feb 12, 2017

5

business

BusinessTravelers

Close to the airport, nice and quiet, clean. That's about it.

By on Jan 12, 2017

5

nice stay for busch gardens trip

Everyone

The hotel was great. You can tell its new, everything was very clean and the staff was great. I would recommend staying here

By , from greenville nc on Jul 31, 2016

5

basslights

GetawayWithFriends

This hotel was almost 10 miles from the venue. The town surrounding the hotel is very quaint. Within walking distance to three restaurants. The beds are very comfortable.

By on Dec 31, 2014

4

great trip with friends

GetawayWithFriends

My only complaint with this hotel is that when we made the reservation, the pictures were a bit misleading regarding which amenities were included in our particular room. So, when you make a reservation, be sure to check the list of amenities carefully. The service was great and our room was very clean and comfortable.

By on Dec 31, 2014

5

great mini vacation

Couples

The staff was all extremely helpful and friendly and the room was spacious and beautiful and was very clean. It was a great couple days away from work and stress.

By on Aug 21, 2014

5

enjoyed my stay

Couples

My husband and I enjoyed our stay, Wish we could have stayed longer. The staff was great from the time we checked in. Until we left. The rooms were clean first thing I always check The location was good definitely would stay there again. Ate there twice Happy Hour and Breakfast Breakfast was good and cheaper than the Waffle House Work out facilities were good Relaxed outside after work out

By on Jun 7, 2013