when booking orbitz said breakfast was included, but it was not.
Rooms reeked of smoke. Pool closed. Low standard of care. Facility and surrounding area not inviting
The staff was very kind and doing their best, but there was just a lot of issues that made it seem like this place is having a hard time. The ice machine was broken, the door to our building was pried off the hinge, the pool was broken, the wifi was spotty in the B building, there was no cleaning crew and we had to get and change our own sheets, and the location is next to a strip club and there was a lot of... activity... alllll niiiight. The price was really nice and did allow us to have a great vacation and honestly, we didn't have any issues or drama when all was said and done. I wouldn't come back here with my daughter but if you're traveling on a budget, it's a room with decent beds, a working fridge, working showers, and a place to keep your stuff. You could do worse!
Good for the price, but doors and locks need work. Overall outdoor area looks really rundown. AC and water were good.
I got 2 rooms based off the higher cleaning rate listed. One room had a old fuzzy tv. Holes in wall. Dried blood on comforter and dust everywhere. The other room had a broken shower, a huge cockroach on the wall and an half done outlet on the wall. Pretty sure it was a fire hazard. Going up to the rooms the stair railing was black like it hadn’t been wiped down. Pictures in hallway caked with dust. Black scuff marks on outsides of doors. When I went to complain the guy just said eww and then acted like he didn’t understand us. NEVER again. I have lots of pictures if any wants to see.
The host was friendly but that’s about the only good thing I can say about this place. The advertisement showed a beautiful outdoor pool yet on site it was a disgusting green color with creatures living in the water; obviously the pool was closed. Our room was disgusting, the sheets were clean, but there was old food in the microwave, the bathroom had used travel bottles of shampoo, soap, lotion and conditioner. The lock was faulty on the door and overall we were nervous staying there. Orbitz should not sponsor or participate in advertising for this hotel! We only stayed because literally everything else around was booked and we had weekend plans for Busch Gardens, we not ever stay there again and will make sure to tell friends!
The whole property smelled bad. 3 different kind of smell, none of them pleasant. The freezer was full of food, left there by the previous guest. (some could count this as a positive) The AC was left running on super cold, so when we turned the heat on, smoke and dust blew into the room. On the positive side, we could open the window so we didn't suffocate. There was no breakfast as promised and the stuff didn't know where to get coffee nearby, although there is a 7/11 a block away. 1/10 would not recommend. But hey this was the cheapest motel nearby, so that is a plus too.
price was ok. could not find ice, dirty carpet ,raccoon running around.
Horrible disgusting place. Spiders were crawling on the bed, there were no shower curtains in the bathroom. The room wreaked of cigarettes, there were stains in the carpet. The beds were disheveled, the toiletries were half empty and used. There were no elevators after I was told they were over in the next building behind the front desk. The hallways were dirty and the emergency exit had duct tape in place of the doorknobs. Whoever gave this hole in the wall 4/5 stars lied! This place was horrible and the fact that the staff didn’t apologize. I was unable to get my refund. I will never stay here and immediately checked out upon arrival. I will never recommend anyone to stay at this dusty, crappy and unsanitary motel.
The Mulberry Inn was all around dirty. The smell of marijuana was overwhelming on the second floor and the two rooms I saw first hand had dismantled and missing smoke detectors. If you are visiting the gentleman's club within walking distance...this is the place for you. If you are coming from out of state to visit your loved ones stationed at the Army base next door...stay somewhere else.
I didn’t get da the I book for that weekend wanted a smoking room & I got a non smoking room
It was good thanks, I’m not sure why you want be to say more on this question
We found this hotel after staying one night at another local hotel that was disgusting. Mulberry Inn was wonderful. The outside and halls need some updating, but the rooms seem updated and were very clean. During the day, all I saw were people cleaning the property. The staff was extremely helpful and accommodating. They offer free breakfast that was more than adequate. If ever I'm back in Newport-News I will stay at the Mulberry Inn.
Property could use some upgrades. Out if style and date
I would recommend this hotel friendly staff and nice rooms
Staff friendly and clean property and room. Easy access and ckeckout. For one night stay I was pleased.
Located in North Newport News within a short walk of Fort Eustis, The Mulberry Inn and Plaza at Fort Eustis is within a mile (2 km) of U.S. Army Transportation Museum. This 101-room hotel has a 24-hour gym, free in-room WiFi, and free self parking.
28-inch TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include microwaves, coffee makers, and free local calls.
At The Mulberry Inn and Plaza at Fort Eustis, guests have access to a 24-hour gym, free WiFi in public areas, and a business center. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Additional amenities include a computer station, an arcade/game room, and express check-out.
when booking orbitz said breakfast was included, but it was not.
Rooms reeked of smoke. Pool closed. Low standard of care. Facility and surrounding area not inviting
Thank you for your reviewand we do apologies for your inconveniences.
The staff was very kind and doing their best, but there was just a lot of issues that made it seem like this place is having a hard time. The ice machine was broken, the door to our building was pried off the hinge, the pool was broken, the wifi was spotty in the B building, there was no cleaning crew and we had to get and change our own sheets, and the location is next to a strip club and there was a lot of... activity... alllll niiiight. The price was really nice and did allow us to have a great vacation and honestly, we didn't have any issues or drama when all was said and done. I wouldn't come back here with my daughter but if you're traveling on a budget, it's a room with decent beds, a working fridge, working showers, and a place to keep your stuff. You could do worse!
thank you for your review. and we do apologies for your inconveniences. we try to do resolve all problem asap for future.
Good for the price, but doors and locks need work. Overall outdoor area looks really rundown. AC and water were good.
Thank you for your reviews, we definitely work on it. sorry for your inconveniences.
I got 2 rooms based off the higher cleaning rate listed. One room had a old fuzzy tv. Holes in wall. Dried blood on comforter and dust everywhere. The other room had a broken shower, a huge cockroach on the wall and an half done outlet on the wall. Pretty sure it was a fire hazard. Going up to the rooms the stair railing was black like it hadn’t been wiped down. Pictures in hallway caked with dust. Black scuff marks on outsides of doors. When I went to complain the guy just said eww and then acted like he didn’t understand us. NEVER again. I have lots of pictures if any wants to see.
The host was friendly but that’s about the only good thing I can say about this place. The advertisement showed a beautiful outdoor pool yet on site it was a disgusting green color with creatures living in the water; obviously the pool was closed. Our room was disgusting, the sheets were clean, but there was old food in the microwave, the bathroom had used travel bottles of shampoo, soap, lotion and conditioner. The lock was faulty on the door and overall we were nervous staying there. Orbitz should not sponsor or participate in advertising for this hotel! We only stayed because literally everything else around was booked and we had weekend plans for Busch Gardens, we not ever stay there again and will make sure to tell friends!
The whole property smelled bad. 3 different kind of smell, none of them pleasant. The freezer was full of food, left there by the previous guest. (some could count this as a positive) The AC was left running on super cold, so when we turned the heat on, smoke and dust blew into the room. On the positive side, we could open the window so we didn't suffocate. There was no breakfast as promised and the stuff didn't know where to get coffee nearby, although there is a 7/11 a block away. 1/10 would not recommend. But hey this was the cheapest motel nearby, so that is a plus too.
price was ok. could not find ice, dirty carpet ,raccoon running around.
Horrible disgusting place. Spiders were crawling on the bed, there were no shower curtains in the bathroom. The room wreaked of cigarettes, there were stains in the carpet. The beds were disheveled, the toiletries were half empty and used. There were no elevators after I was told they were over in the next building behind the front desk. The hallways were dirty and the emergency exit had duct tape in place of the doorknobs. Whoever gave this hole in the wall 4/5 stars lied! This place was horrible and the fact that the staff didn’t apologize. I was unable to get my refund. I will never stay here and immediately checked out upon arrival. I will never recommend anyone to stay at this dusty, crappy and unsanitary motel.
The Mulberry Inn was all around dirty. The smell of marijuana was overwhelming on the second floor and the two rooms I saw first hand had dismantled and missing smoke detectors. If you are visiting the gentleman's club within walking distance...this is the place for you. If you are coming from out of state to visit your loved ones stationed at the Army base next door...stay somewhere else.
Hello michael,We appreciate that you've taken the time to share with us regarding our breakfast. Guest comments such as yours help us to continuously improve. Thank you for your business.