Bed seemed wore out, complimentary breakfast leaves much to be desired. Carpet in room red dye spotted spilled on carpet room 536, cafeteria help not very friendly.
The persons at the front desk that I had interaction with were not welcoming, attentive, no smiles, slow, preoccupied with their cell phones. As soon as I unpacked and was going to take a nap, I found my sheets were dirty. I called the desk. His words were "Ok, I send someone up" thats all. No Im sorry or we apologize for the inconvenience. He didn't even offer to move us to a different room. The lady that came to change the sheets was very nice and very friendly. I believe her name was Jacqueline. When we needed something from the desk the person on duty several times was nowhere to be found. or they never smiled, said greetings. It felt as if I was bothering them for needing something. My wife and I did not feel as if we were welcome. The ladies handling the bar and dinning room in the evening was very friendly. Her name was Felicia. She had to handle the restaurant and bar at the same time. This was too much. The lack of help also made the stay lack the feeling of warm hospitality. At check in the man that checked me in made it a point to let me know I had a real low rate for may room and that I should have been charged "3 times as much" those were his words. He should not have said that in view of the poor service provided. If I had paid "3 times" more. This review would be worse. No-one ever asked us how our stay was going while we were there nor did they as when I checked out. It was as if no-one even cared we stayed in your hotel for a week.
Upon arriving on Friday evening we noticed that the hotel room looked vastly different than the images we had seen online prior to booking. We made the decision last minute to change our plans to stay here so that we could be with another family who we were spending the weekend with. Entering our room we noticed the bedrooms were in very different condition, cabinets scratched and “in rough” shape. The beds were not what we have previously experienced with Marriott but aside from that we were here for a fun weekend with our two children and another family. Waking up Saturday morning before heading out to Busch Gardens my wife pulled back the comforter and noticed the attached image. Some sort of stain to the duvet. Which was only noticed because it’s not a full duvet cover. This was extremely disturbing to find after having my 4 year old daughter sleeping in that bed with the unknown stain where her face was the entire night. I brought it to the attention of the team at the front desk and two were told someone from housekeeping would rectify the issue. I just wanted to share this with you personally especially after deciding to stay here instead of the Best Western Plus and then to have that experience in addition to the beds being extremely uncomfortable was a let down.
Clean, convenient, welcoming staff.
The hotel was pretty empty but we had neighbors that were yelling down the hallway at 1:00 am, slamming doors and loud TV until after 2:00 am.
Overall the Hotel was nice, but the furniture in my room was beat-up and scratched which detracted from the experience.
No clean towels..they could leave them outside door in exchange for dirty ones... people who work there went above and beyond. Ice machine was pitiful. Beds were comfortable. Plenty of pillows.
The ceiling had two large lwet spots that was not repaired properly. The room had a very unusual smell.
We love the area, room was nice and kept well but the breakfast was not included in the hotel charge which was pricy.
Beautiful property with excellent views. Very clean with pleasant staff. Will visit again and will reccomend to others
every thing was great, was there for a Navy retirement/reunion, and had one person that needed a closer place to be able to visit us on all our outings we had ,and the hotel staff put a roll away bed in my room at no charge, which was a very nice move. the on site bar had good food and nice staff and a good breakfast buffet , all good here if in area well stay here for sure.
This hotel over took me when I first walked in, the cleanliness of the lobby, the aroma wad perfect. But once I got to my room it was lovely room not really that big, but comfy enough to sleep. This is where the problem is, when you touch the bed it was dusty, the lamps dusty and the headboard dusty. I didn't want to complain because I had other things on my mind. This wasn't a pleasant trip it was a sad, so no complaining, figured I would get this review. Asked for fresh cups the first day and didn't get them until the second day, requested blankets and the were all out, had to turn up the heat in room. I am glad that I had a place to rest, next time I will mention before hand.
We were always having to ask for extra coffee 1 coffee for 2 people isn't enough., some days I had to go to the front desk to get my own. .always having to request extra towels. I have extra long hair and need a towel for my hair besides my body. .washer didn't work and was suppose to be renbursed for what had happened, but the front desk didn't know how to do that and never was...
pool a bit small for swimming laps work out room cramped
This hotel was nicely decorated, comfortable, and located in pretty City Center. I will continue to return to this hotel over the next 4 years while my daughter attends college.
Room was very clean and comfortable. Worth the price!
Didnt have toothpaste in the morning - didn't have time to grab and when I came back that night STILL did not have it... I had to get a cab to go to a 24hr pharmacy to get some.. It's pretty standard for a hotel to stock it. Ordinary.
Located in Central Newport News, Newport News Marriott at City Center is within a few miles (5 km) of popular sights such as Riverside Medical Center and Christopher Newport University. This 3.5-star hotel has 256 guestrooms and offers an indoor pool, a 24-hour gym, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
32-inch plasma TVs come with cable channels, and guests can stay connected with wired Internet and free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Coffee makers, free weekday newspapers, and safes are also available.
At Newport News Marriott at City Center, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Parking is USD 6 per day (USD 12 per day for valet parking)—but if you prefer not to drive, catch a ride in the shuttle from the airport to the hotel (available 24 hours) for USD 20 per person. The 24-hour front desk has staff standing by to help with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a spa tub, conference space, and a business center.
Bed seemed wore out, complimentary breakfast leaves much to be desired. Carpet in room red dye spotted spilled on carpet room 536, cafeteria help not very friendly.
The persons at the front desk that I had interaction with were not welcoming, attentive, no smiles, slow, preoccupied with their cell phones. As soon as I unpacked and was going to take a nap, I found my sheets were dirty. I called the desk. His words were "Ok, I send someone up" thats all. No Im sorry or we apologize for the inconvenience. He didn't even offer to move us to a different room. The lady that came to change the sheets was very nice and very friendly. I believe her name was Jacqueline. When we needed something from the desk the person on duty several times was nowhere to be found. or they never smiled, said greetings. It felt as if I was bothering them for needing something. My wife and I did not feel as if we were welcome. The ladies handling the bar and dinning room in the evening was very friendly. Her name was Felicia. She had to handle the restaurant and bar at the same time. This was too much. The lack of help also made the stay lack the feeling of warm hospitality. At check in the man that checked me in made it a point to let me know I had a real low rate for may room and that I should have been charged "3 times as much" those were his words. He should not have said that in view of the poor service provided. If I had paid "3 times" more. This review would be worse. No-one ever asked us how our stay was going while we were there nor did they as when I checked out. It was as if no-one even cared we stayed in your hotel for a week.
Upon arriving on Friday evening we noticed that the hotel room looked vastly different than the images we had seen online prior to booking. We made the decision last minute to change our plans to stay here so that we could be with another family who we were spending the weekend with. Entering our room we noticed the bedrooms were in very different condition, cabinets scratched and “in rough” shape. The beds were not what we have previously experienced with Marriott but aside from that we were here for a fun weekend with our two children and another family. Waking up Saturday morning before heading out to Busch Gardens my wife pulled back the comforter and noticed the attached image. Some sort of stain to the duvet. Which was only noticed because it’s not a full duvet cover. This was extremely disturbing to find after having my 4 year old daughter sleeping in that bed with the unknown stain where her face was the entire night. I brought it to the attention of the team at the front desk and two were told someone from housekeeping would rectify the issue. I just wanted to share this with you personally especially after deciding to stay here instead of the Best Western Plus and then to have that experience in addition to the beds being extremely uncomfortable was a let down.
Clean, convenient, welcoming staff.
Thank you for choosing the Newport News Marriott at City Center for your weekend getaway. We are pleased to read that we exceeded your expectations with thoughtful amenities, well-appointed rooms and excellent service provided by our staff. It was a pleasure to host you, and we look forward to welcoming you again soon.
The hotel was pretty empty but we had neighbors that were yelling down the hallway at 1:00 am, slamming doors and loud TV until after 2:00 am.
Thank you for taking the time to share your recent experience with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance caused by other guests. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future.
Overall the Hotel was nice, but the furniture in my room was beat-up and scratched which detracted from the experience.
Thank you for choosing the Newport News Marriott at City Center and taking the time to share your experience. We take great pride in delivering excellent service and accommodations. That along with our desired makes our Marriott one of the best places to stay while in Newport News at City Center. It was a pleasure to read your comments and I will be sharing them with my staff. We do hope to have the opportunity to welcome you back very soon.
No clean towels..they could leave them outside door in exchange for dirty ones... people who work there went above and beyond. Ice machine was pitiful. Beds were comfortable. Plenty of pillows.
Thank you for being a return guest, we appreciate your honest feedback and will use it to ensure we are enhancing our guest experience. Please accept our apologies for the lack of service to your room in a timely manner. We understand this caused you to need to request items to be replenished and we regret our lack of responsiveness. We have shared your feedback with our team to ensure we remain focused on our guests and their needs. It is our hope you will reconsider and give us the opportunity to provide you with the service we are known for.
Thank you for being our guest and for writing such a great review. We are delighted that our service and amenities exceeded your expectations and that you loved spending time at our spa and awesome pool. We look forward to seeing you again at the Newport News Marriott at City Center
The ceiling had two large lwet spots that was not repaired properly. The room had a very unusual smell.
Thank you for choosing the Newport News Marriott at City Center and posting a review of your experience. Although you were mostly pleased with the hotel, I apologize for the inconvenience we caused you during your stay. It is disappointing for a General Manager to hear that you did not experience a flawless stay. We will take your comments to heart. We hope you will consider a return stay and I promise we will take great care of you!
Thank you for being a return guest, we appreciate your honest feedback and will use it to ensure we are enhancing our guest experience. Please accept our apologies for the lack of service to your room in a timely manner. We understand this caused you to need to request items to be replenished and we regret our lack of responsiveness. We have shared your feedback with our team to ensure we remain focused on our guests and their needs. It is our hope you will reconsider and give us the opportunity to provide you with the service we are known for.