The hotel was pretty empty but we had neighbors that were yelling down the hallway at 1:00 am, slamming doors and loud TV until after 2:00 am.
Overall the Hotel was nice, but the furniture in my room was beat-up and scratched which detracted from the experience.
No clean towels..they could leave them outside door in exchange for dirty ones... people who work there went above and beyond. Ice machine was pitiful. Beds were comfortable. Plenty of pillows.
The ceiling had two large lwet spots that was not repaired properly. The room had a very unusual smell.
We love the area, room was nice and kept well but the breakfast was not included in the hotel charge which was pricy.
Beautiful property with excellent views. Very clean with pleasant staff. Will visit again and will reccomend to others
every thing was great, was there for a Navy retirement/reunion, and had one person that needed a closer place to be able to visit us on all our outings we had ,and the hotel staff put a roll away bed in my room at no charge, which was a very nice move. the on site bar had good food and nice staff and a good breakfast buffet , all good here if in area well stay here for sure.
This hotel over took me when I first walked in, the cleanliness of the lobby, the aroma wad perfect. But once I got to my room it was lovely room not really that big, but comfy enough to sleep. This is where the problem is, when you touch the bed it was dusty, the lamps dusty and the headboard dusty. I didn't want to complain because I had other things on my mind. This wasn't a pleasant trip it was a sad, so no complaining, figured I would get this review. Asked for fresh cups the first day and didn't get them until the second day, requested blankets and the were all out, had to turn up the heat in room. I am glad that I had a place to rest, next time I will mention before hand.
We were always having to ask for extra coffee 1 coffee for 2 people isn't enough., some days I had to go to the front desk to get my own. .always having to request extra towels. I have extra long hair and need a towel for my hair besides my body. .washer didn't work and was suppose to be renbursed for what had happened, but the front desk didn't know how to do that and never was...
pool a bit small for swimming laps work out room cramped
This hotel was nicely decorated, comfortable, and located in pretty City Center. I will continue to return to this hotel over the next 4 years while my daughter attends college.
Room was very clean and comfortable. Worth the price!
Didnt have toothpaste in the morning - didn't have time to grab and when I came back that night STILL did not have it... I had to get a cab to go to a 24hr pharmacy to get some.. It's pretty standard for a hotel to stock it. Ordinary.
It was a beautiful hotel with a really pretty view (we got the fountain view). The City Center was very nice and had options. I wish there would have been more shops and that the shops would have been open on Sunday. I had only two complaints. The first is that I was charged $6 a day for parking. We didn't have a car there most of the time as we were visiting a family member and used his car. If I would have known there was a charge for each day I would have only gotten the pass for one or two days. When they offered the pass no explanation on pricing was given. My other complaint is when I placed the request for sheet changes on my bed the sheets were not changed. Also, they said that they would replace with clean sheets every 3 days and that didn't happen either.
This was a business trip and the service was very hospitable. The location was great, within walking distance to the office. There was plenty of dining opportunities in the area as well as shopping. There was a delightful fountain pond that you could stroll/walk around to get some exercise/fresh air after a day's work.
The Marriott at City Center was great. I love night view of City Center as you look down at the fountains from your window. The building and fountain lights create a wonderful view to enhance a night of romance. And the look of the room creates a warm feeling that is very welcoming and modern at the same time. The bed was sooo comfortable we missed breakfast...if you're looking for a relaxing hotel this is definitely it.
Located in Central Newport News within a short walk of Sentara Port Warwick, Newport News Marriott at City Center is within 2 miles (3 km) of Virginia Living Museum. This 3.5-star hotel has 256 guestrooms and offers an indoor pool, a 24-hour fitness center, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
All of Newport News Marriott at City Center's 256 recently renovated rooms provide coffee makers, free weekday newspapers, and safes. Guests can expect wired Internet, free WiFi, and 32-inch plasma TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Ironing boards and desks are other standard amenities.
At Newport News Marriott at City Center, guests enjoy an indoor pool, a 24-hour fitness center, and a spa tub. Parking is USD 6 per day (USD 12 per day for valet parking)—but if you prefer not to drive, catch a ride in the shuttle from the airport to the hotel (available 24 hours) for USD 20 per person. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a business center.
The hotel was pretty empty but we had neighbors that were yelling down the hallway at 1:00 am, slamming doors and loud TV until after 2:00 am.
Overall the Hotel was nice, but the furniture in my room was beat-up and scratched which detracted from the experience.
Thank you for choosing the Newport News Marriott at City Center and taking the time to share your experience. We take great pride in delivering excellent service and accommodations. That along with our desired makes our Marriott one of the best places to stay while in Newport News at City Center. It was a pleasure to read your comments and I will be sharing them with my staff. We do hope to have the opportunity to welcome you back very soon.
No clean towels..they could leave them outside door in exchange for dirty ones... people who work there went above and beyond. Ice machine was pitiful. Beds were comfortable. Plenty of pillows.
Thank you for being a return guest, we appreciate your honest feedback and will use it to ensure we are enhancing our guest experience. Please accept our apologies for the lack of service to your room in a timely manner. We understand this caused you to need to request items to be replenished and we regret our lack of responsiveness. We have shared your feedback with our team to ensure we remain focused on our guests and their needs. It is our hope you will reconsider and give us the opportunity to provide you with the service we are known for.
Thank you for being our guest and for writing such a great review. We are delighted that our service and amenities exceeded your expectations and that you loved spending time at our spa and awesome pool. We look forward to seeing you again at the Newport News Marriott at City Center
The ceiling had two large lwet spots that was not repaired properly. The room had a very unusual smell.
Thank you for choosing the Newport News Marriott at City Center and posting a review of your experience. Although you were mostly pleased with the hotel, I apologize for the inconvenience we caused you during your stay. It is disappointing for a General Manager to hear that you did not experience a flawless stay. We will take your comments to heart. We hope you will consider a return stay and I promise we will take great care of you!
We love the area, room was nice and kept well but the breakfast was not included in the hotel charge which was pricy.
Beautiful property with excellent views. Very clean with pleasant staff. Will visit again and will reccomend to others
every thing was great, was there for a Navy retirement/reunion, and had one person that needed a closer place to be able to visit us on all our outings we had ,and the hotel staff put a roll away bed in my room at no charge, which was a very nice move. the on site bar had good food and nice staff and a good breakfast buffet , all good here if in area well stay here for sure.
Thank you for taking the time to share your recent experience with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance caused by other guests. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future.