It is a very nice hotel to stay at. It has been updated and your can tell it has been maintained well in the past years. Balcony view was great and it is near many attractions places to eat.
This was a perfect place for my husband and I to enjoy a one-night stay on the beach. The staff was friendly and helpful, it was located close to the beach, we enjoyed the boardwalk. There could be a few more renovations. No complaints about this hotel. We enjoyed our stay!
Front desk person that assisted me was very friendly, also the location of hotel is great.
Great staff but hotel needs major work!
Room was not clean. Old and need to a lot renovation inside.Check in was terrible that he was totally reckless !
Everything seemed to be ok until we really settled in our rooms we had 3 different rooms one room the bathroom had not been cleaned at all hair was left in sink on floor used soap still at the sink one room had cigars and stuff left behind the other room had clothing items from other people under the beds which indicates no Thorough cleaning was being done rooms were dusty and not to mention how no towels were available for hours at a time was told to use hands towels for wash rags rooms that slept four only had towels and wAsh rags for two and not to mention we probably slept on dirty sheets send the house keeping lady and she had. It one sheet on her cart but was cleaning rooms this hotel is no for me and also I was at the front desk and clerk was in the phone being rude and making faces to whatever customer was on the phone a big NOOOOOOO FOR ME
No towels, No wash cloths, Every time you sit on the toilet it rocks. Had to shower with hand towels. Found somebody else clothing in my room.
It was a great place. Awesome view. Very comfortable and staff was great
Room was not cleaned before arrived bed was unmade and dirty still. Air did not work. Elevators did not work. Parking is one block away from the hotel and unsafe and unsupervised
Good location. Valet guy was excellent in parking my car close to the hotel.
Good location, clean. Have stayed here several times.
The hotel has to much dirty also the room was dirty too since the guests before us has trash on the rug, two old ice cream pots on the fridge, doesn’t has toals, bad smell like a must, the employes doesn’t correct care about us, terrible customer service, unpolite employees the most worse hotel in my life No more words for describe my insatisfaction about this terrible place.
Staff was really nice and the hotel is in an ideal location, however, it was not cleaned thoroughly and they had no linens. When I arrived I noticed cigarette butts in the corner of balcony (in a nonsmoking room nonetheless). I asked repeatedly for towels every day during my stay and never received them. Luckily I had brought extra towels just in case but wound up having to buy a blanket because there was nothing on the bed.
To be fair, I went towards the beginning of the reopening of Virginia due to COVID 19 It was nice. Great view. Very convenient to the boardwalk. The cleaning crew was the issue. There were fingernail clipping on the floor, which means the carpet was not vacuumed. There were no towels or wash clothes available until the day after I checked in. I booked two rooms. One with an ocean view and one without for less money. They were the same exact room next door to one another. All the rooms were ocean front (as stated in the name) but they charged more for oceanfront. Makes no sense. Parking is a block away.
Staff were nice but cleanliness was just ok. Service was a bit slow but I’m assuming it’s due to the shortage of staff due to the current situation of Covid-19.
Location was great! Staff was very helpful and pleasant to work with. I would recommend this hotel.
Located in Northeast Virginia Beach, Surfbreak Oceanfront Hotel, Ascend Hotel Collection is next to popular attractions like Virginia Beach Boardwalk and Pacific Avenue. This 3-star hotel has 110 rooms and welcomes guests with a restaurant, free in-room WiFi, and free valet parking.
This hotel is home to a restaurant and a bar/lounge.
The 110 rooms have an array of amenities, including balconies, microwaves, and refrigerators. TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.
Surfbreak Oceanfront Hotel, Ascend Hotel Collection features free WiFi in public areas, a 24-hour business center, and a seasonal outdoor pool. There's free valet parking if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this beach hotel include coffee/tea in a common area, a computer station, and free newspapers.
It is a very nice hotel to stay at. It has been updated and your can tell it has been maintained well in the past years. Balcony view was great and it is near many attractions places to eat.
This was a perfect place for my husband and I to enjoy a one-night stay on the beach. The staff was friendly and helpful, it was located close to the beach, we enjoyed the boardwalk. There could be a few more renovations. No complaints about this hotel. We enjoyed our stay!
We appreciate you taking the time to post your review. It is delightful to read how much you and your husband were pleased with our oceanfront location and the excellent service provided by our staff. All of us at Surfbreak Oceanfront Hotel, Ascend Hotel Collection look forward to having you stay with us again. We look forward to welcoming you again! Stacie Dodson General Manager
Front desk person that assisted me was very friendly, also the location of hotel is great.
Thank you for choosing Surfbreak Oceanfront Hotel, Ascend Hotel Collection, and sharing your experience. We are glad to read how much you were pleased with our convenient location and the excellent service you received from our front desk staff. It was a pleasure to have you as our guest, and we hope to see you again soon. We look forward to welcoming you again! Stacie Dodson General Manager
Great staff but hotel needs major work!
We are working to provide quality in both service and accommodations and are sorry your expectations were not met during your stay.
Room was not clean. Old and need to a lot renovation inside.Check in was terrible that he was totally reckless !
We don't ever like to hear how we've fallen short during a guest's stay but appreciate any constructive criticism that helps us to improve every guest’s stay.
Everything seemed to be ok until we really settled in our rooms we had 3 different rooms one room the bathroom had not been cleaned at all hair was left in sink on floor used soap still at the sink one room had cigars and stuff left behind the other room had clothing items from other people under the beds which indicates no Thorough cleaning was being done rooms were dusty and not to mention how no towels were available for hours at a time was told to use hands towels for wash rags rooms that slept four only had towels and wAsh rags for two and not to mention we probably slept on dirty sheets send the house keeping lady and she had. It one sheet on her cart but was cleaning rooms this hotel is no for me and also I was at the front desk and clerk was in the phone being rude and making faces to whatever customer was on the phone a big NOOOOOOO FOR ME
We don't ever like to hear how we've fallen short during a guest's stay but appreciate any constructive criticism that helps us to improve every guest’s stay.
No towels, No wash cloths, Every time you sit on the toilet it rocks. Had to shower with hand towels. Found somebody else clothing in my room.
We don't ever like to hear how we've fallen short during a guest's stay but appreciate any constructive criticism that helps us to improve every guest’s stay.
Thank you! We hope to see you again soon!
Thank you! Hope to see you again soon!
Daedra, thank you for choosing Surfbreak Oceanfront Hote. We are glad to know you were pleased with our well-maintained property and liked our magnificent view from the balcony. We also appreciate you mentioning our convenient location and its proximity to many restaurants. Thank you again for your feedback, and we look forward to your return visit. We look forward to welcoming you again! Stacie Dodson, General Manager