The room was great!!! Clean and smelled great upon walking in. Staff was very friendly and helpful. Had a room on the very top floor and was on the corner of the hotel. Had a great view of the ocean , the pool area, and the bar thats connected to the hotel. Enjoyed the balcony views.
great for the price paid, but the building and room looks little bit old
Great hotel, Right on the boardwalk! Nice room and balcony, be sure to ask for room on upper floors because restaurant could block your view. Had a little trouble checking in because room wasn't ready but understandable with short staff. Will definitely book again
Great location. We had a queen suite, very nice size. Carpet and furniture are stained. They only service a room after 3 days of your stay, our stay was friday through monday. Dont even think about getting towels exchanged they dont have enough!! No place to hang a towel so it can dry out other than the back of furniture, over balconey, or over bathroom door. Saw a roach in our room, it crawled under the carpet between the wall and carpet. Needs a huge update. Always smelled of smoke in hallway. We paid for location and thats it.
Clean rooms, good service, will return!!
It was perfect for a little get away
The hotel looks nothing like the pictures. There were multiple sketchy looking characters standing around the front of the hotel when we pulled in. The lobby was fithy and cramped. No one seemed to know what was going on. The staff were very friendly but didn't really know much. We asked a simple question about how we get our car from the valet if it's after they're gone (operate until 10pm) and they didn't know the answer and said to not use the valet and park ourselves. Found out later on that it was about a 1 minute walk to the valet parking lot and we could have easily walked to get it after 10pm. There was a cockroach in the elevator on the way up to the room, which was fun. The rooms were clean and quiet (except for some weird looking stains on the couch which we avoided) and the bed was comfortable. We didn't stay in the room except to quickly change clothes and sleep and it was just fine. The restaurant was packed but we put our name in and waited since they said it would be about 20 minutes. After 45 minutes, we went to cancel our reservation (we were going to a concert and only had 1hr 15 minutes to eat). From what we saw of the restaurant, it was filthy and I was fine with not eating there. We ended up getting a pizza at the place next door which was good. We only stayed one night but if we ever went back to VA Beach, we would absolutely pay more to stay somewhere else. AVOID!!!
The views are spectacular. The service from the front desk and staff was amazing. When there was some issues they jumped on making it right immediately and didn't get attitudes or anything. Very nice and professional.
It is a very nice hotel to stay at. It has been updated and your can tell it has been maintained well in the past years. Balcony view was great and it is near many attractions places to eat.
This was a perfect place for my husband and I to enjoy a one-night stay on the beach. The staff was friendly and helpful, it was located close to the beach, we enjoyed the boardwalk. There could be a few more renovations. No complaints about this hotel. We enjoyed our stay!
Front desk person that assisted me was very friendly, also the location of hotel is great.
Great staff but hotel needs major work!
Room was not clean. Old and need to a lot renovation inside.Check in was terrible that he was totally reckless !
Everything seemed to be ok until we really settled in our rooms we had 3 different rooms one room the bathroom had not been cleaned at all hair was left in sink on floor used soap still at the sink one room had cigars and stuff left behind the other room had clothing items from other people under the beds which indicates no Thorough cleaning was being done rooms were dusty and not to mention how no towels were available for hours at a time was told to use hands towels for wash rags rooms that slept four only had towels and wAsh rags for two and not to mention we probably slept on dirty sheets send the house keeping lady and she had. It one sheet on her cart but was cleaning rooms this hotel is no for me and also I was at the front desk and clerk was in the phone being rude and making faces to whatever customer was on the phone a big NOOOOOOO FOR ME
No towels, No wash cloths, Every time you sit on the toilet it rocks. Had to shower with hand towels. Found somebody else clothing in my room.
Located in Northeast Virginia Beach, Surfbreak Oceanfront Hotel, Ascend Hotel Collection is next to Virginia Beach Boardwalk and Atlantic Wildfowl Heritage Museum. This 3-star hotel has 110 rooms and welcomes guests with a restaurant, free in-room WiFi, and free valet parking.
This hotel is home to a restaurant and a bar/lounge.
Guests can expect to find free WiFi and TVs with cable channels. Bathrooms have hair dryers and free toiletries. Balconies, refrigerators, and microwaves are also available.
Surfbreak Oceanfront Hotel, Ascend Hotel Collection features free WiFi in public areas, a 24-hour business center, and a seasonal outdoor pool. There's free valet parking if you drive. Front-desk staff can answer questions 24/7, and assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this beach hotel include coffee/tea in a common area, a meeting room, and a computer station.
The room was great!!! Clean and smelled great upon walking in. Staff was very friendly and helpful. Had a room on the very top floor and was on the corner of the hotel. Had a great view of the ocean , the pool area, and the bar thats connected to the hotel. Enjoyed the balcony views.
great for the price paid, but the building and room looks little bit old
Dear Cheng,Thank you for reviewing your recent stay and mentioning what a great value we offer to our guests. We regret not meeting your expectations with our property, and we have shared your comments with our appropriate team as we are continually striving for ways to improve. We appreciate your feedback and hope you will give us another opportunity to provide you with a much better experience.We look forward to welcoming you again,Jessica Corley,General Manager
Great hotel, Right on the boardwalk! Nice room and balcony, be sure to ask for room on upper floors because restaurant could block your view. Had a little trouble checking in because room wasn't ready but understandable with short staff. Will definitely book again
Dear Michael, Thank you for your kind review of Surfbreak Oceanfront Hotel; we are delighted you had a nice stay. We are especially glad you loved your room and enjoyed the private balcony with the beautiful panoramic views of the Atlantic Ocean. Thank you again for being our guest, and we look forward to your return.Jessica Corley,General Manager
Great location. We had a queen suite, very nice size. Carpet and furniture are stained. They only service a room after 3 days of your stay, our stay was friday through monday. Dont even think about getting towels exchanged they dont have enough!! No place to hang a towel so it can dry out other than the back of furniture, over balconey, or over bathroom door. Saw a roach in our room, it crawled under the carpet between the wall and carpet. Needs a huge update. Always smelled of smoke in hallway. We paid for location and thats it.
Dear Cristie, It was a pleasure having you stay with us. We are glad you enjoyed most of your visit and were impressed with our ideal location and spacious accommodations. However, we are sorry for the issues you faced with the room assigned, and for the inconvenience this caused. Thank you for this valuable feedback, and we hope to have another opportunity to provide you with a completely flawless visit the next time you are in the area.We look forward to welcoming you again! Jessica CorleyGeneral Manager
Clean rooms, good service, will return!!
Ninya, we are delighted you enjoyed your stay at Surfbreak Oceanfront Hotel. It is nice to know we exceeded your expectations, and you thoroughly enjoyed our excellent service and well-appointed accommodations! We hope you will come back whenever your travels bring you to Virginia Beach. We look forward to welcoming you again! Jessica Corley, General Manager
It was perfect for a little get away
Kelsey, thank you for making the Surfbreak Oceanfront Hotel, Ascend Hotel Collection a part of your travel plans. We are thrilled to know you had an amazing stay and that you loved all aspects of our hotel. It was a pleasure having you as our guest, and we look forward to hosting you again soon. We look forward to welcoming you again! Jessica Corley General Manager
The hotel looks nothing like the pictures. There were multiple sketchy looking characters standing around the front of the hotel when we pulled in. The lobby was fithy and cramped. No one seemed to know what was going on. The staff were very friendly but didn't really know much. We asked a simple question about how we get our car from the valet if it's after they're gone (operate until 10pm) and they didn't know the answer and said to not use the valet and park ourselves. Found out later on that it was about a 1 minute walk to the valet parking lot and we could have easily walked to get it after 10pm. There was a cockroach in the elevator on the way up to the room, which was fun. The rooms were clean and quiet (except for some weird looking stains on the couch which we avoided) and the bed was comfortable. We didn't stay in the room except to quickly change clothes and sleep and it was just fine. The restaurant was packed but we put our name in and waited since they said it would be about 20 minutes. After 45 minutes, we went to cancel our reservation (we were going to a concert and only had 1hr 15 minutes to eat). From what we saw of the restaurant, it was filthy and I was fine with not eating there. We ended up getting a pizza at the place next door which was good. We only stayed one night but if we ever went back to VA Beach, we would absolutely pay more to stay somewhere else. AVOID!!!
Aaron, thank you for your recent stay and for taking the time to share your review. We are always grateful for comments like yours to help us continuously improve at what we do. We have shared your concerns with our team as part of our commitment to providing exceptional experiences. Our top priority is excellent service, and we are sorry for any lack of responsiveness to your needs. This will be addressed appropriately, and we are grateful for your patience. We value your business and hope to have the opportunity to make it up to you during a future stay. We look forward to welcoming you again, Jessica Corley General Manager
The views are spectacular. The service from the front desk and staff was amazing. When there was some issues they jumped on making it right immediately and didn't get attitudes or anything. Very nice and professional.
Hello Mrs. Lacy, Thank you for sharing your review. I'm happy the hotel staff was able to meet and exceed your needs while staying with us. Thank you for staying with us!
Dear Daedra, Thank you for your kind words about our hotel; we are delighted you had an excellent stay. We are especially glad you loved so much about your room and enjoyed the private balcony with the beautiful panoramic views of the Atlantic Ocean. We are happy to know you liked our dedicated associates. We hope to see you the next time you visit Surfbreak Oceanfront Hotel.We look forward to welcoming you again! Jessica CorleyGeneral Manager