Parking garage for the hotel was not clearly defined.
My room was not clean. Bathroom shower was very disgusting, however staff was great in getting me a new room. However, new room had broken outlets.
Clean
The view Customer Service was great didn’t have many cable channels phone didn’t work room was small
Beautiful hotel. Great service. Would definitely stay again!
unsafe conditions during renovation, no signage directing guests, poor lighting, escalator from second floor broken. no access to 2nd floor by elevator , lounge on second floor closed, could hear construction noise on 12th floor
I booked this hotel mainly because of its location and because I'm a Marriott rewards member. The location is perfect. It overlooks the Elizabeth River, is within walking distance of so many restaurants, bars, and shops, and parking is easy. When I stayed, the hotel was undergoing some major renovations so it didn't look very inviting. I didn't mind this much because the room was upgraded and very nice. There were just other parts of the hotel that was under construction like some hallways, corridors, the walkway to the elevator, etc. The staff was very nice. Check in was fast. Had trouble contacting room service so I had to go downstairs to the restaurant for food; that was a little annoying. The bed was comfy. I'd recommend staying here, especially when the renovations are done.
I was VERY disappointed that the spa tub was not working! I would not have paid 300+ a night had I known it was not working.
Nice hotel with a good view of waterside in Norfolk
Good location. Property is old and in need of remodeling. Room seemed as if it was in the middle of construction.
Nice room working was cool would stay again ..................................................
After my flight was canceled, I booked (and paid for) a 2-double bed room. When I arrived, I was put in a hospitality suite with a Murphy bed and a pullout sofa. The room smelled and the bathroom was moldy. No discount or refund of the $310 room. The receptionist gave us free breakfast. This is my second bad experience in this hotel.
Walking distance to Waterside. Close proximity to the Expressway to get you to Virginia Beach and the airport.
While we were only spent one night in town, we accomplished a lot. We arrived to a welcoming hotel staff and were placed in a room overlooking the water. The room was spacious and very clean. We enjoyed appetizers in the bar and moved on to a great concert minutes away. Upon our return, we endulged with a few late night snacks across the street from the hotel. You will be completely satisfied staying at this property. Great location, wonderful rooms, excellent restaurant and caring staff.
No one. Lean the room at all and had to get tower and to refill the coffe and sugar.
This hotel was convenient for our purposes. We expected to find a working refrigerator and microwave, as we did there previously, but none were found. A staff member did bring a frig to our room but it didn't cool. Very frustrating.
It's a beautiful hotel. Front desk staff very professional and courteous
Located in Downtown Norfolk, Norfolk Waterside Marriott is adjacent to Waterside Festival Marketplace and within a 15-minute walk of popular sights like Harbor Park. This 407-room, 3.5-star hotel has a restaurant, an indoor pool, and free in-room WiFi. It's connected to the convention center in central Norfolk and also close to Norfolk Scope and Chrysler Hall.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 11 AM.
All 407 recently renovated rooms feature coffee makers, free weekday newspapers, and free local calls. Guests can expect to find free WiFi and 55-inch LCD TVs with cable channels and Netflix. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.
Guests of Norfolk Waterside Marriott have access to an indoor pool, a gym, and a rooftop terrace. Self parking is offered for USD 20 per day. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.
Parking garage for the hotel was not clearly defined.
My room was not clean. Bathroom shower was very disgusting, however staff was great in getting me a new room. However, new room had broken outlets.
Hello, we are sorry to hear that you experienced this while with us in downtown Norfolk. We will address these concerns immediately. Thank you for your feedback and we hope to have another opportunity to host you in the future.
Clean
Thank you for your feedback!
The view Customer Service was great didn’t have many cable channels phone didn’t work room was small
Thank you for taking your time to commend us on our service! We appreciate your feedback and I will be reported the cable and phone issues with our team. We hope to see you in the future if you return to the area.
Beautiful hotel. Great service. Would definitely stay again!
Dear Guest, it was our pleasure welcoming you to Norfolk Waterside Marriott. We are pleased to know you were impressed with our modern property as well as the excellent service provided by our associates. Thank you for your feedback, and we look forward to welcoming you back on your next visit to Norfolk. Sam Parry, CRDE Front Office Manager
Thank you for taking the time to share your recent experience with us. We look forward to hosting you again in the near future.
Dear Guest, thank you for rating your stay at Norfolk Waterside Marriott. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sam Parry, CRDE Front Office Manager
unsafe conditions during renovation, no signage directing guests, poor lighting, escalator from second floor broken. no access to 2nd floor by elevator , lounge on second floor closed, could hear construction noise on 12th floor
Dear Guest, thank you for taking the time to leave your review. We are currently redesigning our hotel, and we want to apologies for the challenges and inconveniences this caused. We hope you will choose to stay with us again so as to experience our refreshed and remodeled property. Sam Parry, CRDE Front Office Manager
I booked this hotel mainly because of its location and because I'm a Marriott rewards member. The location is perfect. It overlooks the Elizabeth River, is within walking distance of so many restaurants, bars, and shops, and parking is easy. When I stayed, the hotel was undergoing some major renovations so it didn't look very inviting. I didn't mind this much because the room was upgraded and very nice. There were just other parts of the hotel that was under construction like some hallways, corridors, the walkway to the elevator, etc. The staff was very nice. Check in was fast. Had trouble contacting room service so I had to go downstairs to the restaurant for food; that was a little annoying. The bed was comfy. I'd recommend staying here, especially when the renovations are done.
Dear Guest, thank you for recommending Norfolk Waterside Marriott to future travelers and for being loyal to our brand. We are glad you liked our attentive staff and comfortable beds. We are especially happy to read you enjoyed our ideal location and the energizing views of Elizabeth River from our hotel. We look forward to welcoming you back on your next visit to Norfolk. Sam Parry, CRDE Front Office Manager
I was VERY disappointed that the spa tub was not working! I would not have paid 300+ a night had I known it was not working.
Dear Guest, thank you for taking the time to write a review. We are sorry for the maintenance issues you described in your bathroom, which led to the disappointment while you were here. Your concerns have been shared with appropriate individuals to improve going forward. We hope to welcome you back soon for a much-improved experience. Sam Parry, CRDE Front Office Manager
Thanks for staying with us. We appreciate your feedback! In regarding for the parking garage we do have a valet that can help you to park and unload for your luggage and both of our garage is under City of Norfolk that connected in the hotel. We're hoping to host you again in the future