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Recent guest reviews

It was nice, it was a short one night stay. I did not get to do very much or sight see..I would stay again and do more..I wanted to visit some restaurants, the cancel walk and enjoy the night life.

Building is esthetically pleasing. Rooms are underwhelming. Prompt response to issues with room.

No

We stayed on the 14th floor and it was clean and nice. Only cons that come to mind are the fact that there were no vending machines on any of the guest floors and that we could hear literally everything from the room next to us. So much so that when their alarm went off in the morning we could hear it loud and clear.

Everything was amazing I loved the whole property

Great stay! Above expectations on all what matters, room, location, staff and amenities.

Dirty room, unfriendly staff and construction site basically is what it is

Bathroom was dirty , toilet had fecal matter on it ! House keeper refused to even clean the room ! Don’t stay here

The location is perfect, parking is easy, you are near good restaurants and the staff is very very nice and helpful.

Beautiful property and great staff. Service was outstanding and the bar tender rocked!

The location was good for my needs. It was 3 minutes from my early morning meeting.

Great Hotel fair prices rooms are new and the entire staff and hotel vas class A

The shuttle was very convenient to get us where we wanted to go!

Staff was great, friendly and helpful. Not the most modern hotel but appropriate for the price. Good location to get around town and not far from the airport.

S 12th St Richmond VA

Hotel highlights

  • Walking distance to Shockoe Slip and Broad Street
  • Free WiFi in public areas
  • Onsite dining
  • Indoor pool

Located in Downtown Richmond, Omni Richmond Hotel is adjacent to Shockoe Slip and within a 10-minute walk of other popular attractions like Virginia Governor's Mansion. This 4-star hotel has 359 guestrooms and offers an indoor pool, a health club, and a conference center.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the 2 coffee shops/cafés. For your convenience, a buffet breakfast is served for a fee on weekdays from 6 AM to 10 AM and on weekends from 7 AM to noon.


Rooms

Omni Richmond Hotel's 359 recently renovated rooms provide coffee makers, laptop-compatible safes, and phones. 49-inch LCD TVs come with digital channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

At Omni Richmond Hotel, guests enjoy an indoor pool, a health club, and free WiFi in public areas. If you drive, self parking is USD 25 per day, and there's also a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a conference center, a business center, and a computer station.

Room options

Club Suite, 1 King Bed (Club Executive Suite)

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed, Accessible

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Double Room, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for Omni Richmond Hotel

Everyone (40) Couples (5) Family (6)
4
Family

It was nice, it was a short one night stay. I did not get to do very much or sight see..I would stay again and do more..I wanted to visit some restaurants, the cancel walk and enjoy the night life.

By on Jun 5, 2021

Review comment responded on Jun 5, 2021

We hope you get to come back soon! Our front desk staff is more than happy to give you suggestions for local attractions to see

2
Everyone

Building is esthetically pleasing. Rooms are underwhelming. Prompt response to issues with room.

By on May 30, 2021

Review comment responded on May 31, 2021

We appreciate you taking the time to provide us with your feedback. We are disappointed to see that there were issues with your room but are happy to hear our staff handled them quickly. If you decide to come back to Richmond, please let us know what we could do to make your stay fantastic.

5
Family with small children

No

By on Apr 29, 2021

Review comment responded on Apr 29, 2021

Thank you for your feedback. Please come see us again soon!

5
Everyone

By on Apr 12, 2021

Review comment responded on Apr 24, 2021

Thank you so much for your positive feedback. We hope to see you again!

4
Partner Couples

We stayed on the 14th floor and it was clean and nice. Only cons that come to mind are the fact that there were no vending machines on any of the guest floors and that we could hear literally everything from the room next to us. So much so that when their alarm went off in the morning we could hear it loud and clear.

By on Mar 25, 2021

Review comment responded on Mar 25, 2021

Thank you for your feedback!

5
Everyone

By on Mar 7, 2021

Review comment responded on Mar 17, 2021

Thank you for your positive feedback! We look forward to seeing you again.

5
Everyone

Everything was amazing I loved the whole property

By , from Brooklyn on Dec 5, 2020

Review comment responded on Dec 5, 2020

Thank you so much for your positive feedback! We look forward to having you stay with us again!

5
Everyone

Great stay! Above expectations on all what matters, room, location, staff and amenities.

By on Oct 5, 2020

Review comment responded on Oct 15, 2020

Thank you so much for the feedback, we hope to see you at the Omni Richmond again.

1
Partner Couples

Dirty room, unfriendly staff and construction site basically is what it is

By , from Richmond,va on Jul 19, 2020

Review comment responded on Jul 19, 2020

Dear Nichole, Thank you for taking the time to provide a feedback in regards to your recent stay. It is disheartening to read your comments in regards to the cleanliness of your room and our staff. It was also unfortunate you found the construction in the building next to our hotel to be an inconvenience. In order to learn more about your experience, we would like to speak with you over the phone. Please take few minuets out of your busy schedule and call the hotel mainline and ask to speak with the Director of Rooms or a Manager on Duty. We look forward to speaking with you and restoring your confidence in Omni Richmond Hotel.

1
Partner Couples

Bathroom was dirty , toilet had fecal matter on it ! House keeper refused to even clean the room ! Don’t stay here

By , from Richmond,va on Jul 12, 2020

Review comment responded on Jul 14, 2020

Dear Ms. Turner, Thank you for taking the time to share your feedback after your recent with us. Maintaining safe and clean environment is our top priority is and reading your comment was disheartening. The level of service you received when you brought the matter to our attention is not the true reflection of our team which is renown to provide unrivalled level of service. Please rest assured your feedback is taken very seriously and we will take corrective actions and revisit our already rigorous cleaning and quality inspection processes. We do hope that you will give us another opportunity and we are confident your stay will be flawless.

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