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Hyatt Place Richmond Airport

3.0 out of 5.0

Recent guest reviews

Nice hotel but nerd to pay more attention to cleaning. There were lots of dead lady bugs and other types of flying and crawling bugs dead all around the window and HVAC that needed to be cleaned up! The staff was excellent and very helpful!

When it comes to dependability, we can always count on a great stay at Hyatt Place, no matter what state we're traveling through! Not only are the rooms nicely laid out, but the free breakfasts are so much more than just the continental type of breakfast.

My husband and I have stayed at this hotel before, as well as a couple other Hyatt Place locations, and have always been impressed. Unfortunately this visit wasn't up to par. The linens were worn thin, and our fitted sheet was torn at the bottom. The sofa was also worn out with saggy cushions. The breakfast was pretty average. Finally, I was really quite annoyed that they had a photo of a much nicer pool than the pool that was actually at the hotel. The pool was the biggest reason I chose this hotel over others in the area. There were some things that really did impress me, however. Every staff member was very friendly and courteous. Also, the location couldn't be beat -- less than 10 minutes downtown, right off the highway, and surrounded by stores and restaurants within walking distance.

The hotel overall was very good. I love the location. Conveinient to shopping and eateries. However, I needed to change rooms. The one initially assigned had a strange odor. The second was fine.

very nice room and service as the staff was very accomidating and aonderful when checking in and out.The hotel room was very filthy as their was hair everywhere and rappers under the sofa.The bathroom was very dirty as the entire room looked like it hadn't been cleaned in weeks. The carpets were very dirty and their was dirt and dust everywhere.

I said it is good. Please do not ask me to write at least 50 characters worth of my comments as I neither have time not anything more to say!

We had to make 2 calls to hotel to request handicap room or one that is next to the elevator. Arrived at the hotel to find they didn't have a record of any special request. It took an extended amount of time to check us into our room. Once in our room, we had trouble with tv turning off automatically. They switched our room and had the same issues with tv. It ended up being the cable company. I want to mention that Courtney went above and beyond to accommodate us. She's acceptional for customer service.

The staff greets you warmly on your way in to this beautiful hotel. After checking in, we took a dip in the indoor pool, and did a short workout in the gym. The room was perfect. Great place to stop.

Great service and staff would stay there again love it

room was clean and beds are comfortable . breakfast was ok, a great location

The staff was pleasant, check in was simple, breakfast was good and the room was well prepared and clean. shuttle to airport was prompt.Cant ask for more than that.

Had a nice one-night stay here. Especially appreciated the employee (front desk attendant, concierge, food server and bartender all in one!) who found me a place to get a manicure right away.

Initial room assigned was not cleaned, but quickly got it switched. Comfortable, simple, good breakfast and excellent location in walking distance of department stores and restaurants, even beauty salons available. We will return.

Hotel was GREAT!!!! Very clean and pleasant. Staff was very nice and friendly. I would recommend this hotel to family and friends.

We stayed here for our son running the Richmond Marathon. We made reservations late so were pleased that we could get such a nice room with easy access to parking for the marathon. Room had two queens and a pull out sofa, which was perfect for us as we had both adult sons traveling with us. Breakfast was really good and allowed us to set out on a long day with a good start. Hotel staff was great - it was pouring rain when my son got up to eat breakfast at 5 am. The hotel staff gave us a supply of large trash bags to help keep us dry - the forecast had been for no rain, but it poured!

The stay was okay but the room had a refrigerator but no microwave. The room had a shower similar to the outdoor beach or pool showers. There was no door to close. There was no bathtub. You have to go to the 1st floor and warm your food in the lobby microwave. The lobby area and computer room has a 10pm curfew for children under 18, even with an adult present. The hotel has an indoor pool, but no hot spa. There was a smell of gas in the hallway. I did not sleep all night and was ready to check out sooner, than the scheduled check out time. I was very disappointed in how much money I spent for this birthday celebration.

Stayed here to catch an early flight and was surprised at how nice it was. Clean, spacious room. Very friendly staff, nice breakfast and free shuttle to airport. Would definitely recommend to anyone visiting the area.

Very close to the airport, within walking distance of tons of stores and restaurants, and there is even a 24/7 cafe in the lobby if you get hungry in the middle of the night! The rooms were beautiful and looked more like a suite (with a sofa/sitting area space) even though the price was for a regular hotel room. We had a wonderful experience!

It was the worst Hyatt I ever been in but it was only rated 3 stars. Carpets need shampooing bad. My white socks were dirty after the first day!

The staff was super nice. They helped with finding a nearby store and coffee shop. They were great!

Room options

Room, 2 Queen Beds

Queen 2 | Sleeps 5

Room, 1 King Bed (High Floor)

King 1 | Sleeps 4

Room, 2 Queen Beds (High Floor)

Queen 2 | Sleeps 5

Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 4

Guest reviews for Hyatt Place Richmond Airport

Everyone (1) Couples (21) Business (10) Family (20) Other (7) Friends (5)
4

nice hotel but need to cleannetter

Everyone

Nice hotel but nerd to pay more attention to cleaning. There were lots of dead lady bugs and other types of flying and crawling bugs dead all around the window and HVAC that needed to be cleaned up! The staff was excellent and very helpful!

By , from Birmingham, AL on Apr 18, 2016

5

love hyatt place hotels

Couples

When it comes to dependability, we can always count on a great stay at Hyatt Place, no matter what state we're traveling through! Not only are the rooms nicely laid out, but the free breakfasts are so much more than just the continental type of breakfast.

By on Nov 5, 2015

4

disappointed in hyatt

Couples

My husband and I have stayed at this hotel before, as well as a couple other Hyatt Place locations, and have always been impressed. Unfortunately this visit wasn't up to par. The linens were worn thin, and our fitted sheet was torn at the bottom. The sofa was also worn out with saggy cushions. The breakfast was pretty average. Finally, I was really quite annoyed that they had a photo of a much nicer pool than the pool that was actually at the hotel. The pool was the biggest reason I chose this hotel over others in the area. There were some things that really did impress me, however. Every staff member was very friendly and courteous. Also, the location couldn't be beat -- less than 10 minutes downtown, right off the highway, and surrounded by stores and restaurants within walking distance.

By on Jul 21, 2015

5

weekend getaway

Couples

The hotel overall was very good. I love the location. Conveinient to shopping and eateries. However, I needed to change rooms. The one initially assigned had a strange odor. The second was fine.

By on Jul 1, 2015

4

very good

BusinessTravelers

very nice room and service as the staff was very accomidating and aonderful when checking in and out.The hotel room was very filthy as their was hair everywhere and rappers under the sofa.The bathroom was very dirty as the entire room looked like it hadn't been cleaned in weeks. The carpets were very dirty and their was dirt and dust everywhere.

By on Jun 3, 2015

5

good

BusinessTravelers

I said it is good. Please do not ask me to write at least 50 characters worth of my comments as I neither have time not anything more to say!

By on May 4, 2015

4

sister trip

Families

We had to make 2 calls to hotel to request handicap room or one that is next to the elevator. Arrived at the hotel to find they didn't have a record of any special request. It took an extended amount of time to check us into our room. Once in our room, we had trouble with tv turning off automatically. They switched our room and had the same issues with tv. It ended up being the cable company. I want to mention that Courtney went above and beyond to accommodate us. She's acceptional for customer service.

By on Apr 6, 2015

5

excellent father son getaway

Families

The staff greets you warmly on your way in to this beautiful hotel. After checking in, we took a dip in the indoor pool, and did a short workout in the gym. The room was perfect. Great place to stop.

By on Jan 5, 2015

5

worth every dollar

Families

Great service and staff would stay there again love it

By on Sep 18, 2014

4

grandmom and grandkids

Families

room was clean and beds are comfortable . breakfast was ok, a great location

By on Jul 10, 2014