Sheraton Norfolk Waterside Hotel

3.5 star property
Riverfront hotel with a fitness center and a 24-hour business center

Choose dates to view prices

Photo gallery for Sheraton Norfolk Waterside Hotel

View from property
Outdoor pool
Lobby
Premium bedding, in-room safe, desk, blackout drapes
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Bar
  • Room service
  • Gym

Explore the area

Map
777 Waterside Dr, Norfolk, VA, 23510
  • Waterside District
    ‪5 min walk‬
  • Norfolk Scope
    ‪19 min walk‬
  • Norfolk State University
    ‪3 min drive‬
  • Norfolk, VA (ORF-Norfolk Intl.)
    ‪14 min drive‬

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Room options

Executive Suite, 1 Bedroom

  • City view
  • Sleeps 4
  • 1 King Bed

Executive Suite, 1 Bedroom (Balcony)

  • Harbor view
  • Sleeps 5
  • 1 King Bed

Deluxe Room, 2 Queen Beds, City View

  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Non Smoking, City View

  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Non Smoking, Harbor View

  • Harbor view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Non Smoking, Harbor View

  • Harbor view
  • 279 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Corner (Balcony)

  • Harbor view
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 Bedroom, Harbor View

  • City view
  • Sleeps 5
  • 1 Double Bed

Club Room, 1 Double Bed, Allergy Friendly (Pure)

  • Harbor view
  • Sleeps 4
  • 1 Double Bed

Deluxe Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Non Smoking, Harbor View

  • Harbor view
  • 278 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Non Smoking, Harbor View (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Non Smoking, City View

  • City view
  • 277 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Non Smoking, City View

  • City view
  • 277 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Harbor View (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Harbor View (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Harbor View (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, City View (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 Double Bed, Allergy Friendly

  • Sleeps 2
  • 1 Double Bed

Deluxe Room, 1 King Bed, Harbor View (Mobility Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Norfolk

Located in Downtown Norfolk within a mile (2 km) of Norfolk Scope, Sheraton Norfolk Waterside Hotel is within 2 miles (3 km) of other popular sights such as Norfolk State University. This 3.5-star hotel has 468 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Waterside District - 5 min walk - 0.3 miles
  • Norfolk Scope - 19 min walk - 1.0 mile
  • Norfolk State University - 3 min drive - 1.3 miles
  • Sentara Norfolk General Hospital - 4 min drive - 2.0 miles
  • Old Dominion University - 6 min drive - 3.5 miles

Getting around

  • Civic Plaza Station - 7 min walk
  • Norfolk Station - 19 min walk
  • Norfolk Intl. Airport (ORF) - 16 min drive

Restaurants

  • Waterside Sheraton VIP Lounge
  • ‪Blue Moon Taphouse - ‬5 min walk
  • ‪PBR Norfolk - ‬6 min walk
  • ‪Gourmet Gang - ‬6 min walk
  • ‪Waterside Marina - ‬6 min walk

About this property

Sheraton Norfolk Waterside Hotel

Riverfront hotel with a fitness center and a 24-hour business center
At Sheraton Norfolk Waterside Hotel, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 35 per day, and there's also a train station shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include meeting rooms, a conference center, and a 24-hour business center.
Guests can expect to find free WiFi and 26-inch flat-screen TVs with cable channels and pay movies. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free newspapers, and safes. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Valet parking on site (USD 35 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; USD 5 to 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • City Dock Restaurant

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 24-hour business center
  • Computer station
  • Conference center (35,004 square feet of space)
  • Meeting rooms

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 10 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150.00 per accommodation, per stay, plus a deposit of USD 150 per stay
  • 2 total (75 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 15.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 5 to 25 per person
  • Valet parking fee: USD 35 per day (in/out privileges)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the train station (fees apply). Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Norfolk Sheraton
Norfolk Sheraton Waterside
Norfolk Waterside Sheraton
Sheraton Hotel Norfolk
Sheraton Norfolk Hotel
Sheraton Norfolk Waterside
Sheraton Norfolk Waterside Hotel
Sheraton Waterside
Sheraton Waterside Hotel
Sheraton Waterside Hotel Norfolk
Sheraton Norfolk
Sheraton Norfolk Waterside
Sheraton Norfolk Waterside Hotel Hotel
Sheraton Norfolk Waterside Hotel Norfolk
Sheraton Norfolk Waterside Hotel Hotel Norfolk

Frequently asked questions

Is a free cancellation option available at Sheraton Norfolk Waterside Hotel?

Sheraton Norfolk Waterside Hotel offers free cancellation on some room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Sheraton Norfolk Waterside Hotel?

As of Apr 20, 2025, prices found for a 1-night stay for 2 adults at Sheraton Norfolk Waterside Hotel on Apr 29, 2025 start from $219.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Sheraton Norfolk Waterside Hotel?

This hotel is situated in Downtown Norfolk, just steps from Waterside District, and within a 10-minute walk of Town Point Park and Douglas MacArthur Memorial. You'll also find Chrysler Hall and Norfolk Scope less than a mile away.

Is there parking available at Sheraton Norfolk Waterside Hotel?

Yes, valet parking is offered for USD 35 per day with in/out privileges. Accessible parking is also available for guests.

Does Sheraton Norfolk Waterside Hotel include a casino?

No, Sheraton Norfolk Waterside Hotel doesn't have a casino.

Will I find an indoor pool at Sheraton Norfolk Waterside Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Sheraton Norfolk Waterside Hotel?

This riverfront hotel offers plenty of amenities for couples including an outdoor pool, a bar, and a restaurant with al fresco dining.

Are there hot tubs at Sheraton Norfolk Waterside Hotel?

No, there isn't a spa tub at this hotel.

Does Sheraton Norfolk Waterside Hotel feature a restaurant that includes a breakfast menu?

Yes, Sheraton Norfolk Waterside Hotel serves a full breakfast for a surcharge each morning at City Dock Restaurant.

Will Sheraton Norfolk Waterside Hotel allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Sheraton Norfolk Waterside Hotel for a fee of USD 150.00 per accommodation, per stay. A deposit of USD 150 per stay is collected.

Are there connecting rooms at Sheraton Norfolk Waterside Hotel?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Sheraton Norfolk Waterside Hotel?

The closest major airport to Sheraton Norfolk Waterside Hotel is Norfolk Intl. Airport (ORF), which is 10.3 mi away (16 minutes by car). Another top airport is Newport News - Williamsburg Intl. Airport (PHF), which is around 22.9 mi away.

Can I book a room with a balcony at Sheraton Norfolk Waterside Hotel?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy harbor or pool views.

Sheraton Norfolk Waterside Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 454 out of 1004 reviews
Rating 8 - Good. 273 out of 1004 reviews
Rating 6 - Okay. 120 out of 1004 reviews
Rating 4 - Poor. 83 out of 1004 reviews
Rating 2 - Terrible. 74 out of 1004 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk check in. Great customer service.
Stayed 1 night in Mar 2025

6/10 Okay

Susan

Traveled with family
Disliked: Cleanliness
Dirty sheets and room. When reported, staff was very quick to clean. Staff was great
Stayed 3 nights in Jan 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and knowledgeable
Stayed 2 nights in Jan 2025

8/10 Good

Jason

Stayed 1 night in Jan 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities

Needs updates

I was surprised to see how damaged the room was. We were given a free upgrade to a harbor view rather than city view, which was nice for the water view however, the bath tub was so old we didn’t want to use it, the bed frame and white pain all over it and the pictures hanging on the wall were peeling. The chair and pillow in the room looked like someone had been living in it. While these things didn’t effect our quality of stay, when you stay at a Sheraton and have a pretty price tag, I would expect the room to reflect that.
Stayed 1 night in Jan 2025

8/10 Good

John

Stayed 2 nights in Dec 2024

6/10 Okay

Shaveta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Wilbur

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Ahmed

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were clean and quiet. Valet workers were extremely friendly and so was the bar staff. Will stay here again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Elizabeth

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my room overlooking the harbor and the benches outside were a nice touch.
Stayed 2 nights in Dec 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Dec 2024

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The TV in the room all of the sudden cut off right at the good part of a show! Then, it wouldn’t turn back. But, eventually it did and you could see the Guide but when you clicked on a channel it wouldn’t come on. Eventually, the TV started working again but the Streaming function wouldn’t connect to WiFi
Stayed 1 night in Dec 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Marla

Liked: Cleanliness
Everything
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent and clean
Stayed 1 night in Dec 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2024

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing staff

Hotel staff are amazing! There was a snafu with our room and they immediately got another room with a upgrade for us. Very accommodating. Definitely will stay here again.
Stayed 1 night in Dec 2024