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Recent guest reviews

Shower water wouldn’t go down blood on the sheets hair on the bathroom floor never again

It was everything i imagined like it was very nice will be booking there again

Love the view of water and naval ships from balcony.

The water was nice. The waterside was next door to the hotel but didnt get to go only stay one nigth the food was good from the lobby the bed was nice too

Hotel was poorley maintained. Felt like a Motel 6

Rooms were in poir condition Bathrooms even worse televisions old and broken

$150 dollar pet fee. The pet fee is more expensive the room.

Stayed for a week as a family member was in the Sentara General Hospital (7-10 min away). The employees at this Sheraton were the BEST! They took the time to talk to us and uplift us during a very challenging time. I love this hotel! Highly recommend!

Meager services. Uninformed staff. This is all I have to say.

Im not the one to complain but Housekeeping Dept really need to do better when it comes to cleaning & inspecting the rooms. Duvets were dirty as if they was not changed from previous guest and found mike & ike candies throughout the room on the floor.

The hotel Had a lot of finish issued such as missing can lights and face plates for switches that were not attached. It is an older hotel but the upkeep to details could be better

Nice centrally located hotel right on the waterfront looking over Portsmouth and the General Dynamics shipyard with Navy ships in there, very cool. It was also right next to Waterside with a number of restaurant choices. Would stay there again

Hotel is too far from the beach. It would take about 30 minutes to go to the beach. Room is nice and clean and housekeeping staff are friendly and helpful.

Pros: The hotel is close to most of the activities available at the harbor and the city. I would recommend this hotel if you are exploring Norfolk for the first time. The hotel is well located. Cons: Restaurant and Club room services are understaffed and lower quality than advertised. We payed extra to have access to the club room which includes Continental Breakfast and its not worth it. I had better experience in other more affordable hotels who have less brand recognition. Their breakfast is compose 3 options of fruits, microwavable oatmeal, and scramble eggs, vegetables and meat mixed. We started with the fruits and they tasted so rancid that we couldn't eat anything else. We couldn't believe how bad the taste was and we lost the appetite and trust of the food offered. Once the appetite came back we ate breakfast in a restaurant in the city. I would not recommend to eat at the restaurant. They were so understaffed that every worker avoid you so you don't ask them anything.

Waterside Dr Norfolk VA

Hotel highlights

  • Close to Norfolk Scope
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Norfolk Scope is within a mile (2 km) of Sheraton Norfolk Waterside Hotel, and other popular sites like Norfolk State University are within a couple of miles (3 km). This 3.5-star hotel has 468 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a to-go breakfast is served for a fee each morning from 4:00 AM to 1:00 PM.


Rooms

Sheraton Norfolk Waterside Hotel's 468 rooms provide coffee makers, free newspapers, and safes. Guests can expect to find free WiFi and 26-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Phones, ironing boards, and desks are also standard. Housekeeping is available on request.


Property features

At Sheraton Norfolk Waterside Hotel, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Parking is available for USD 13.00 per day (USD 26 per day for valet parking), and there's also a train station shuttle. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a conference center, a 24-hour business center, and a computer station.

Room options

Room, 2 Queen Beds, Non Smoking, City View

2 Queen Beds | Sleeps 4

Club Suite, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 4

Room, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 3

Club Suite, 1 King Bed, Non Smoking, Balcony

1 King Bed | Sleeps 5

Guest reviews for Sheraton Norfolk Waterside Hotel

Everyone (16) Couples (10) Business (5) Family (14) Other (3) Friends (1)
5
Everyone

By on Sep 30, 2021

2
Family

Shower water wouldn’t go down blood on the sheets hair on the bathroom floor never again

By on Sep 11, 2021

Review comment responded on Sep 12, 2021

Dear SHAWN KING M, I'm so sorry for your poor experience at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and management - I offer our apologies. Sincerely, Brendan England General Manager

5
Everyone

It was everything i imagined like it was very nice will be booking there again

By on May 25, 2021

Review comment responded on May 25, 2021

Dear Anonymous, On behalf of our entire team, I would like to thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank you for choosing us while in the area. Best, Brendan England General Manager

5
Everyone

By on May 22, 2021

4
Everyone

By on Mar 8, 2021

Review comment responded on Mar 22, 2021

Thank you for your business!

5
Partner Couples

Love the view of water and naval ships from balcony.

By on Mar 7, 2021

Review comment responded on Mar 8, 2021

Thank you for your stay and review. We are glad you enjoyed the view of the naval yard and Elizabeth River. See you again soon.

4
Partner Couples

The water was nice. The waterside was next door to the hotel but didnt get to go only stay one nigth the food was good from the lobby the bed was nice too

By on Mar 5, 2021

Review comment responded on Mar 5, 2021

Thank you for your recent stay and feedback provided. We appreciate your business and hope to see you again soon!

1
Partner Couples Business Business

Hotel was poorley maintained. Felt like a Motel 6

By on Mar 1, 2021

Review comment responded on Mar 1, 2021

Thank you for your recent stay and feedback provided. We do apologize for any challenges faced while onsite and would Iike to gain more understanding. Please advise if you are open to connecting offline so we can go into more detail. Thank you again, we hope to connect soon.

1
Family Business Business

Rooms were in poir condition Bathrooms even worse televisions old and broken

By on Feb 24, 2021

Review comment responded on Feb 24, 2021

Thank you for your stay and review. We do apologize for any challenges faced during your stay, this is never our intent. We would like to offer to connect offline to speak with you regarding any issues at hand.

4
Everyone

By on Feb 19, 2021

Sheraton Norfolk Waterside Hotel

777 Waterside Dr, Norfolk, VA 23510
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