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Hotel Plaza Carrillo's

3.0 star property

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Photo gallery for Hotel Plaza Carrillo's

International cuisine
Street view
International cuisine
Standard Room | Down comforters, in-room safe, desk, iron/ironing board
Hallway

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
  • Room service

Explore the area

View in a map
Claveles No. 33 y 35, Supermanzana 22, Cancun, QROO, 77500
  • Place, Benito Juarez Municipal Building
    ‪2 min walk‬
  • Place, Las Palapas Park
    ‪3 min walk‬
  • Place, Plaza 28
    ‪12 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Double Room

Down comforters, in-room safe, desk, iron/ironing board

Double Room

  • 215 sq ft
  • Sleeps 4

View all photos for Standard Room

Standard Room | Down comforters, in-room safe, desk, iron/ironing board

Standard Room

8.4 out of 10
Very good
(12 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Cancun

Located in Downtown Cancun within a short walk of Las Palapas Park, Hotel Plaza Carrillo's is within a few miles (5 km) of other popular sights such as Cancun Mall. This 3-star hotel has 43 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Benito Juarez Municipal Building - 2 min walk - 0.1 miles
  • Las Palapas Park - 3 min walk - 0.2 miles
  • Plaza 28 - 12 min walk - 0.7 miles
  • Mercado 23 - 13 min walk - 0.7 miles
  • Plaza Las Americas - 19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪11:11 Club - ‬1 min walk
  • ‪Hunter Bar - ‬3 min walk
  • ‪Burger King - ‬10 min walk
  • ‪Ritual Café & Boutique - ‬5 min walk
  • ‪Restaurante los Alcatraces - ‬4 min walk

About this property

Hotel Plaza Carrillo's

Guests staying at Hotel Plaza Carrillo's enjoy an outdoor pool, free WiFi in public areas, and a reception hall. If you drive, put free offsite parking to good use. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and tours or tickets. This hotel also has a garden.
TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport down comforters and bathrooms offer free toiletries. Other amenities include safes, phones, and desks.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Carrillos

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Low-height electrical outlets in bathroom
  • No elevator
  • Well-lit path to entrance

More

  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free nearby parking.
Property Registration Number 002-025-002201/2026

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 6:30 AM to 8:00 PM.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hotel Plaza Carrillo's Cancun

Hotel Plaza Carrillo's

Plaza Carrillo's Cancun

Plaza Carrillo's

Hotel Plaza Carrillo's Hotel

Hotel Plaza Carrillo's Cancun

Hotel Plaza Carrillo's Hotel Cancun

Frequently asked questions

Is a free cancellation option available at Hotel Plaza Carrillo's?

Hotel Plaza Carrillo's offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

What's there to see around Hotel Plaza Carrillo's?

This hotel is situated in Downtown Cancun, just steps from Las Palapas Park. You'll also find Plaza Las Americas and Puerto Cancun Marina Town Center within a short drive.

Is there parking available at Hotel Plaza Carrillo's?

No, there isn't parking at the hotel but you'll find free parking.

Does Hotel Plaza Carrillo's feature a casino?

No, Hotel Plaza Carrillo's doesn't have a casino.

Is there an indoor pool at Hotel Plaza Carrillo's?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 6:30 AM and 8:00 PM.

Is Hotel Plaza Carrillo's a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Are there hot tubs at Hotel Plaza Carrillo's?

No, this hotel doesn't have a spa tub.

Does Hotel Plaza Carrillo's have a restaurant that serves breakfast?

No, Hotel Plaza Carrillo's doesn't have a restaurant that serves breakfast.

Does Hotel Plaza Carrillo's allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Plaza Carrillo's.

Are there connecting rooms at Hotel Plaza Carrillo's?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Plaza Carrillo's?

The closest major airport to Hotel Plaza Carrillo's is Cancun Intl. Airport (CUN), which is 10.8 mi away (17 minutes by car).

Are there rooms with balconies at Hotel Plaza Carrillo's?

No, there aren't any guestrooms at Hotel Plaza Carrillo's that offer a balcony.

Hotel Plaza Carrillo's Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 59 out of 213 reviews
Rating 8 - Good. 78 out of 213 reviews
Rating 6 - Okay. 49 out of 213 reviews
Rating 4 - Poor. 15 out of 213 reviews
Rating 2 - Terrible. 12 out of 213 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Bit too noisy

The hotel beside loud bar. But also near house with barking dogs into the night Getting good sleep was a challenge
Stayed 3 nights in Oct 2025

10/10 Excellent

Rodolfo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent place thank you!
Stayed 1 night in Sep 2025

10/10 Excellent

Alberto

Stayed 3 nights in Feb 2025

4/10 Poor

Robert

Disliked: Room comfort

Once. Never again

The hotel is nice old style. But beds are hard. Pillows need replacing. The in room safe perm locked so you use reception safe box. Did not. The disco starts 10 at night and noisy air conditioning did not frown it out. Came saw will not use again
Stayed 4 nights in Mar 2024

8/10 Good

Miriam Isabel

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2023

2/10 Terrible

Mark

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!!! Very old. Next to bar which played OUTSIDE LOUD music until 4:00am 5 nights of the week. Couldn't sleep at all. Should be out of business unless the bar closes. Old beds, fixtures, windows, .... No restaurant. TERRIBLE HOTEL. Left after 1 night!!! Rate 0 out of 10

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

ice

Stayed 2 nights in Dec 2022

2/10 Terrible

Justin

Stayed 1 night in Nov 2022

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay downtown
Stayed 1 night in Jun 2022

10/10 Excellent

Dulcinea

Stayed 2 nights in Apr 2022

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Mar 2022

8/10 Good

HANNAH

Stayed 1 night in Mar 2022

6/10 Okay

S

Liked: Cleanliness, staff & service

Despite the disco, a great little hotel

I almost cancelled before I checked in when I saw the disco, six nights a week, next door. However, the friendly receptionist Sabina gave me a room furthest away and I never heard it my two nights. The trade-off was a loud humming noise outside my room from what I guess was a water pump or heating. All that said, it is a nice little hotel. Friendly staff, water refill, big room, super clean and good wifi.
Stayed 2 nights in Mar 2022

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just what we were looking for!

Clean and great service!
Stayed 1 night in Feb 2022

8/10 Good

phu tuong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, bus r1

Cool place , good location, one block away to evening food court ,plaza ?? Need touch up ceiling water marks
Stayed 2 nights in Feb 2022

6/10 Okay

Nicholas

Stayed 1 night in Jan 2022

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here!

Fantastic Hotel thats located perfectly in the middle of downtown Cancun. Great vibe, nice pool, fantastic staff.. Highly recommend for singles, couples, families..
Stayed 1 night in Jan 2022

6/10 Okay

Ilse

A little high in price for what you get
Stayed 1 night in Jan 2022

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad and poor service. No english. Stay away
Stayed 7 nights in Dec 2021

10/10 Excellent

ASHISH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was smooth, they even helped us with parking. Rooms are nice and tidy and Internet works.... Its got everything that a budget travel could ask for :)
Stayed 1 night in Dec 2021

2/10 Terrible

Martha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
have a bedbugs
Stayed 6 nights in Oct 2021

2/10 Terrible

Martha raso

Liked: Cleanliness
Disliked: Staff & service
The front desk people are so rude and arguing to change a clean towel, el hombre llamado Rene de la administration es muy grosero y no me quiso dar una toalla limpia y eso que era mi ultimo día de mi estancia
Stayed 5 nights in Nov 2021

8/10 Good

Alejandra

Stayed 2 nights in Nov 2021