The room seemed clean but less than ideal condition. The rug was ripped, the desk chair leather was peeling off, the bathroom shower hardware was very rusty and corroded. Our room was near the pool and you could smell some chlorine in the room. Also, there were no usb connection points for charging or plugging in anywhere in the room. Staff was friendly.
Evening staff, Marasa was absolutely amazing! Energetic, friendly and funny!
Jerl
For a new hotel, there were a TON of issues with our stay... Upon arrival, at 1am, the front doors to the hotel were locked and no staff was visible. After a phone call, someone appeared who looked as though they had rolled out of bed. They instructed us to go to the side door, where we were forced to unload a full RV filled with product for an event through a side door, which meant navigating a luggage cart up a long ramp, which had significant mud at the bottom. I'm pretty sure it's ILLEGAL to physically lock doors to an occipied hotel -- especially the main entrance -- but that's another issue entirely. 2) Our suite (which we paid an upgrade for) had 2 beds, and one had blood-stained sheets. We're pretty sure the bedding had not been changed. 3) There was a candy wrapper on the floor next to the other bed. Again, it appears no effort was made to clean this room between guests. 4) The shower didn't drain and the tub filled with water quickly. 5) New room keys were needed each day, as they constantly deactivated. 6) The cable box for the TV was attached to the back of the TV, which means that the only way to operate a TV with the remote is to walk over to the TV, place it behind the TV and point it at the box. This is probably the most ridiculous thing I've ever seen. I could go on, but I can't imagine you need any more reasons to avoid this hotel. It's grossly mismanaged and there are plenty of other options in the area.
Our room had a terrible smell, so we asked to move. Ended up in a better smelling room but right next to the elevator so we were unable to sleep because of the noise. Room didn’t feel clean, is outdated and lots of stains on bed and furniture. Also the staff didn’t clean our room or make our beds the second day. Wouldn’t stay here again. Much better options nearby that are comparable in price.
Location is near I-12 and with nearby Walmart and other few other chain restaurants. Walls are thin which can be annoying depending on your neighbors. Breakfast is ok, nothing great but not bad either. Comfortable room and spacious.
Very friendly front desk Leslie... she was so polite and welcoming!
The hotel was clean and very quiet. Staff was friendly and went out of their way to make our stay comfortable.
Property renovated after '16 floods. Close to the interstate, but little road noise. Friendly staff. Decent hot breakfast in a nice lobby. Only a few critiques: Parking lot stripes are too close together (non-standard); Bathrooms have no vents. Under bed area needs at least occasional vacuuming; Wash external windows; bathroom sink needs longer faucet (barely extends over basin). Captive wifi works, but why require a separate code entry field besides the password? Overall a good experience.
Hotel was nice. Our room was very clean with the exception of a previous guest's sock being left in the closet. The carpets in the hallways and stairwell need to be cleaned, lots of stains and the stairwell smelled badly. Parking wasn't easy, I think they just don't have enough spots. Still these were very minor issues and I would definitely stay here again. I'm a germaphobe and it still met my cleanliness standards.
Excelente pars su precio
Best Western Plus Regency Park places you within a 10-minute drive of Juban Crossing and North Park. This 63-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and a 24-hour gym.
Free full breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:30 AM to 9:30 AM. At the end of the day, unwind with a drink at the bar/lounge.
40-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Guests staying at Best Western Plus Regency Park enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is included with your stay. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a business center, laundry facilities, and a vending machine.
The room seemed clean but less than ideal condition. The rug was ripped, the desk chair leather was peeling off, the bathroom shower hardware was very rusty and corroded. Our room was near the pool and you could smell some chlorine in the room. Also, there were no usb connection points for charging or plugging in anywhere in the room. Staff was friendly.
Hello Jessica,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.
Evening staff, Marasa was absolutely amazing! Energetic, friendly and funny!
Hello SAADIA,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our staff. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.
Jerl
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.
On behalf of our entire staff thank you for staying with us and for rating your stay.,
For a new hotel, there were a TON of issues with our stay... Upon arrival, at 1am, the front doors to the hotel were locked and no staff was visible. After a phone call, someone appeared who looked as though they had rolled out of bed. They instructed us to go to the side door, where we were forced to unload a full RV filled with product for an event through a side door, which meant navigating a luggage cart up a long ramp, which had significant mud at the bottom. I'm pretty sure it's ILLEGAL to physically lock doors to an occipied hotel -- especially the main entrance -- but that's another issue entirely. 2) Our suite (which we paid an upgrade for) had 2 beds, and one had blood-stained sheets. We're pretty sure the bedding had not been changed. 3) There was a candy wrapper on the floor next to the other bed. Again, it appears no effort was made to clean this room between guests. 4) The shower didn't drain and the tub filled with water quickly. 5) New room keys were needed each day, as they constantly deactivated. 6) The cable box for the TV was attached to the back of the TV, which means that the only way to operate a TV with the remote is to walk over to the TV, place it behind the TV and point it at the box. This is probably the most ridiculous thing I've ever seen. I could go on, but I can't imagine you need any more reasons to avoid this hotel. It's grossly mismanaged and there are plenty of other options in the area.
Dear NPGbrian, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Assistant General Manager
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Assistant General Manager
Our room had a terrible smell, so we asked to move. Ended up in a better smelling room but right next to the elevator so we were unable to sleep because of the noise. Room didn’t feel clean, is outdated and lots of stains on bed and furniture. Also the staff didn’t clean our room or make our beds the second day. Wouldn’t stay here again. Much better options nearby that are comparable in price.
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Assistant General Manager l
Location is near I-12 and with nearby Walmart and other few other chain restaurants. Walls are thin which can be annoying depending on your neighbors. Breakfast is ok, nothing great but not bad either. Comfortable room and spacious.
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Assistant General Manager
Hello Further, We're sorry to hear your stay didn't meet your expectations. Please feel free to reach out to us directly to discuss your experience further and allow us to address any issues.