4/10 Poor
Jill
Nov 30, 2025
Liked: Staff & service
Disliked: Amenities
I checked in about 10:00 pm. The room was extremely cold. The heat/AC unit is on a wall in a dark corner of the room. I had to sit on the floor in front of it and push random unlabeled buttons in order to figure out how to set the temperature so that it would start heating the room. The unit was very loud and the room was so cold that it took several hours of listening to its grinding noise before the room reached a comfortable temperature and it subsided to coming on and grinding only periodically. The lighting was the worst I have ever seen in a hotel--one tiny, dim lamp on the desk and two dim lights between the beds. The lighting in the bathroom and dressing room were fine. The toilet handle stuck so the toilet continued to run if you forgot to give it an extra wiggle when you flushed it. Only one coffee cup was provided to use with the coffee maker and it was so oversized that you couldn't get it out from under the coffee maker without spilling coffee. The artwork on the wall looks like they picked it up at the tail end of a yard sale. That's a minor thing but it just added to the irritations of the rest of the room. The staff was friendly. Check-in and check-out was fast and efficient. That doesn't make up for everything else, though. Another guest told me her room had all the same problems. It was a pretty shabby experience for a hotel with the Sheraton name on it. I expected better.
Jill
Stayed 3 nights in Nov 2025
