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Recent guest reviews

Well when we our room someone was using it to take a nap.pillows were on the floor,the lounge chair was over by the bed.got another room wasn't vacuum good.food crumbs were still present on floor by bed..dinning room was ok chairs were wobbling.came back from dinner and someone was on the stairs using power outlet and his shoes were off.i mentioned it to front desk all they said was its probably a worker.other than that it was ok.Dmv was across the street and social security was across the street as well so thats good.

I was surprised. We usually stay at this Best Western, but this time the room smelled like Extreme body odor. I was also surprised to see a "pool" closed due to health code violation notice. The night time wait staff was ok, but the previous desk help was friendly, positive and just a joy. Not sure if this changed hands, but it definitely felt different.

The bathroom was a little outdated. Room was nice though. The head board on the bed was loud so bet the neighbors were disturbed.

Rooms were spacious and clean. Staff were friendly and professional.

Location close to town and graduation I attended, free parking and breakfast was tasty, nice. The pool and hot tub were really gross, dirty and not operating, the carpet in the room was really dirty, something dried up on carpet and bed skirt. Attention to detail on deep cleaning should be upgraded for the price. There were people that smoked regularly in the pool area, which I personally don't like the smell of. However, with all that said, positives were the staff were very nice, the beds were comfortable, shower decent, coffee good, quiet, right off highway, refer nice, ice machine and washing machine were seriously handy. Upon departure a very nice staff person helped me pack my luggage down the stairs, I thought it was really nice since I had a recent back injury and it was entirely unsolicited. Staff was friendly and I can overlook allot in this case.

As soon as you walk in the door staff greets you and makes you feel welcomed, rooms are very cleaned and look recently remodeled. From new sealed remote to the white towels in the bathroom

We enjoyed staying here. If you like dinner food, there is "Henny Penny" next door. The only drawback is that the bed was a bit hard.

Easy check in. Then I get to my room and the bathroom is flooded. I call the front desk and they immediately switch my rooms and even carried my bags. Excellent service. Thank you for a pleasant stay!

Met all my expectations. Convenient and easy and nice breakfast in the am,

hotel was less than standard Best Western in other areas

Clean room, comfortable bed and decent air conditioning on a very hot day. It's close to the highway (US 101), but dining options are quite ordinary (and not within walking distance).

I enjoyed my stay at this best western, however, some one the amenities like the ice machine and business center were down or out of order. The room was very comfy and clean.

We were in Ukiah for a wedding and had a great room close to the venue.

We've been traveling for 2 weeks staying at Best Western hotels in various locations on the West Coast. This hotel is the worst one. The exit door closest to the pool was broken, and the ice machine on the second floor was broken. We reserved a 2-room Suite. Every piece of furniture was crammed into 1 room with both beds. The second room had 1 couch, 1 lamp and 1 table. There was no A/C or TV in the second room, and only 1 chair.

Parking was very close to our room, it was very quiet, and staff was extremely personable. There was a slightly sour smell in the room when we walked in, but it was mild enough not to bother us after a minute or two. Otherwise clean and comfortable. The sink was in the main room, not in the bathroom, so I woke my husband up when I needed water in the middle of the night.

Traffic on 101 challenging. Suggest earplugs if you sleep with the windows open.

Excellent staff; clean and quiet room. GREAT BREAKFAST. Will stay again

It was clean friendly staff. Quiet. I would STAY again.

Everything was as expected at Best Western. Problem was with toiletries and towels. For 3 nights we did not get the full list of required bathroom's stuff, and had to call housekeeping to get towels / soap /shampoo. Breakfast was served in nice area, but the quality of food goes down: eggs are tasteless, I personally prefer boiled eggs vs egg-like something. Pet fee is nonsense for well trained dogs, should be refundable.

South Orchard Avenue Ukiah CA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Outdoor pool
  • Fitness center

Best Western Orchard Inn places you within a mile (2 km) of Grace Hudson Museum and Art Center Ukiah. This 54-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.


Dining

Start your day off right with a free continental breakfast offered each morning.


Rooms

The 54 rooms are air-conditioned and have an array of amenities, including iPod docks, microwaves, and refrigerators. Guests can expect free WiFi and 55-inch LED TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards.


Property features

At Best Western Orchard Inn, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. Onsite parking is available for a fee. The 24-hour front desk has staff always at the ready. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Guest reviews for Best Western Orchard Inn

Everyone (3) Couples (8) Business (6) Family (9) Other (2) Friends (1)
3
Partner Couples Business Business

Well when we our room someone was using it to take a nap.pillows were on the floor,the lounge chair was over by the bed.got another room wasn't vacuum good.food crumbs were still present on floor by bed..dinning room was ok chairs were wobbling.came back from dinner and someone was on the stairs using power outlet and his shoes were off.i mentioned it to front desk all they said was its probably a worker.other than that it was ok.Dmv was across the street and social security was across the street as well so thats good.

By , from California on Mar 12, 2020

Review comment responded on Mar 14, 2020

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is disheartening to discover that we were not able to surpass your expectations with the standard cleanliness you've come to expect from us. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. Thank you for staying with us.

2
Family

I was surprised. We usually stay at this Best Western, but this time the room smelled like Extreme body odor. I was also surprised to see a "pool" closed due to health code violation notice. The night time wait staff was ok, but the previous desk help was friendly, positive and just a joy. Not sure if this changed hands, but it definitely felt different.

By , from San Jose, California on Feb 18, 2020

Review comment responded on Feb 19, 2020

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We apologize for the unpleasant smell in your guest room and that you did not get the chance to enjoy the pool area due to the on-going renovation. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made. Thank you for choosing to stay with us.

4
Everyone

By on Sep 22, 2019

Review comment responded on Sep 23, 2019

We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

3
Partner Couples

The bathroom was a little outdated. Room was nice though. The head board on the bed was loud so bet the neighbors were disturbed.

By on Sep 3, 2019

Review comment responded on Sep 4, 2019

It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our bed and also our room. We hope to someday have another opportunity to host your stay.

4
Family with small children

Rooms were spacious and clean. Staff were friendly and professional.

By on Jul 23, 2019

Review comment responded on Jul 24, 2019

We appreciate that you've taken the time to share with us regarding our staff. We hope to see you again to provide you with an exceptional level of service and hospitality.

4
Family Family

Location close to town and graduation I attended, free parking and breakfast was tasty, nice. The pool and hot tub were really gross, dirty and not operating, the carpet in the room was really dirty, something dried up on carpet and bed skirt. Attention to detail on deep cleaning should be upgraded for the price. There were people that smoked regularly in the pool area, which I personally don't like the smell of. However, with all that said, positives were the staff were very nice, the beds were comfortable, shower decent, coffee good, quiet, right off highway, refer nice, ice machine and washing machine were seriously handy. Upon departure a very nice staff person helped me pack my luggage down the stairs, I thought it was really nice since I had a recent back injury and it was entirely unsolicited. Staff was friendly and I can overlook allot in this case.

By , from Seattle on Jun 9, 2019

Review comment responded on Jun 10, 2019

We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.

4

friendly staff nice rooms

Everyone

As soon as you walk in the door staff greets you and makes you feel welcomed, rooms are very cleaned and look recently remodeled. From new sealed remote to the white towels in the bathroom

By on May 8, 2017

4

nice, clean hotel

Everyone

We enjoyed staying here. If you like dinner food, there is "Henny Penny" next door. The only drawback is that the bed was a bit hard.

By , from San Francisco, CA on Mar 12, 2016

5

great hotel

Business

Easy check in. Then I get to my room and the bathroom is flooded. I call the front desk and they immediately switch my rooms and even carried my bags. Excellent service. Thank you for a pleasant stay!

By on Nov 14, 2015

4

great place to stay

Other

Met all my expectations. Convenient and easy and nice breakfast in the am,

By on Dec 30, 2014

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