We stopped here to sleep on our way to NOLA. The property and room was clean, and the night attendant was friendly and pleasant. She gave us the option to pay the deposit in cash and I hesitated to do so-I told her "we have to check out at 4a.m.we have an appointment in New Orleans, will someone be here for that?"-she smiled and assured me someone is always around. Well when it came time to check out I went down to the front desk and it was vacant.....for over an hour I called repeatedly(3diff.numbers) I knocked on all the office doors that were not hotel rooms, I hollered for someone and finally had to call reservations who contacted corporate to get a hold of someone that could assure me they would send it to me later and it was okay to leave w/o seeing an employee, that was after 5 a.m. Finally around 7a.m. someone called me about the key I left on the computer at the front desk and asked my cash app to send the deposit and an extra $20 for my inconvenience, saying the employee was fixing a tv in another room-riight for over an hour--when I specifically notified you of my check out time. Whatever that guy should be fired cuz he fell asleep.
Pool was great property n room was clean and quiet. Excellent breakfast!
Rooms were small and aged. Staff was responsive. It was ok
If I didn’t know better I would have thought I made a wrong turn in to a homeless shelter.
PLUS: Property seemed to have a nice pool area for guests. MINUS: We booked a non-smoking room, but the guests on either side of us, also in non-smoking exterior facing rooms, spent time out side their room...in front of our door...and in the parking area...smoking and visiting until late. The odor and noise was quite unsettling. If we'd expected these inconveniences, we'd have booked a cheaper property.
There were roaches in the room and dirty spots on the bedsheets. The breakfast had expired milk, stale bread, and very few options.
Great location, not far from Bryant Denny Stadium, sheets has some stains but overall nice place
Filthy, smelly deplorable conditions
Clean property, friendly staff.
My daughter stayed there with her husband. I provided the room for them because of work I am doing in my house. They stayed in the business king size bed suite. They were pleased with the room, and enjoyed the hot breakfast in the morning.
Ok I traveled to Tuscaloosa to help my bama kid to move this hotel is a joke I check in they give the key I open the door the room were dirty I went back to front desk they give me a second room not very clean everything were open went third time to front desk they give me finally a decent room $120 for night very dissatisfied
Was just an average place to stay nothing special and a bit overpriced
Easy check in place was clean. Staff was helpful and nice.
Ramada by Wyndham Tuscaloosa is located within a few miles (5 km) of Veterans Memorial Park and DCH Regional Medical Center. This 74-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free continental breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM.
Guests can expect free WiFi and TVs with cable channels. Other amenities include refrigerators, microwaves, and coffee makers. Housekeeping is available on request.
Guests of Ramada by Wyndham Tuscaloosa enjoy a gym, free WiFi in public areas, and conference space. Free parking is available if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Additional amenities include a business center, a seasonal outdoor pool, and a computer station.
We stopped here to sleep on our way to NOLA. The property and room was clean, and the night attendant was friendly and pleasant. She gave us the option to pay the deposit in cash and I hesitated to do so-I told her "we have to check out at 4a.m.we have an appointment in New Orleans, will someone be here for that?"-she smiled and assured me someone is always around. Well when it came time to check out I went down to the front desk and it was vacant.....for over an hour I called repeatedly(3diff.numbers) I knocked on all the office doors that were not hotel rooms, I hollered for someone and finally had to call reservations who contacted corporate to get a hold of someone that could assure me they would send it to me later and it was okay to leave w/o seeing an employee, that was after 5 a.m. Finally around 7a.m. someone called me about the key I left on the computer at the front desk and asked my cash app to send the deposit and an extra $20 for my inconvenience, saying the employee was fixing a tv in another room-riight for over an hour--when I specifically notified you of my check out time. Whatever that guy should be fired cuz he fell asleep.
Dear Angela,We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the miscommunication and lack of staff availability at check-out. Your feedback is valuable to us, and we'll take this opportunity to review our procedures and ensure better communication in the future. We appreciate your understanding and hope that, despite this issue, you were able to have a restful night's sleep. We hope to have the chance to provide you with a better experience if you choose to stay with us again.Sincerely, Hotel Manager
Pool was great property n room was clean and quiet. Excellent breakfast!
Dear Guest,Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager
Dear Guest,Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests, which is why we cannot apologize enough for your stay being so disappointing. Please know that your feedback is very important to us, and we would welcome the opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss, and sort it out for the betterment of our services, Please reconsider and visit us again. Sincerely, Hotel Manager
Rooms were small and aged. Staff was responsive. It was ok
Dear Guest, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon. Sincerely, Hotel Manager
If I didn’t know better I would have thought I made a wrong turn in to a homeless shelter.
PLUS: Property seemed to have a nice pool area for guests. MINUS: We booked a non-smoking room, but the guests on either side of us, also in non-smoking exterior facing rooms, spent time out side their room...in front of our door...and in the parking area...smoking and visiting until late. The odor and noise was quite unsettling. If we'd expected these inconveniences, we'd have booked a cheaper property.
Hello Michaeleen, I am very sorry to hear this. We try our best to prohibit guests from smoking in non smoking rooms. I wish we could have done a better job of handling these guests during your stay.
There were roaches in the room and dirty spots on the bedsheets. The breakfast had expired milk, stale bread, and very few options.
Hello Aman, I am very sorry to hear that your room was not up to our standards. We have taken extra precautions and notified our Pest Control company. We hope you give us another try and stay with us again in the future!
Great location, not far from Bryant Denny Stadium, sheets has some stains but overall nice place
Thank you Anthony for taking the time to tell us about your experience at Ramada Inn. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that the sheets weren't as clean but I am happy to know that our location was very convenient for you. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Filthy, smelly deplorable conditions
Thank You Anthony for your rating and review! Here at Ramada Inn Tuscaloosa we value the insights of our guests. I do apologize that you were dissatisfied with our accommodations during your stay. Is there any chance that I may reach out to you to get more information concerning your stay and how I can make things better?
Dear Sabahattin,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager