Charged me every check in and didn’t even tend to the room the next day everything was empty, 457$ what a joke. Even the windows were all dirty so the view was crap. Never again. Winn please open locations in Tampa
Property is beautiful, quick access to airport. Staff is amazingly attentive. Rooms were clean but not at the level of a Grand Hyatt that i was accustomed to from past experience as a guest and employee. Room wasn't dirty by any stretch, but it was clear that things were missed in their cleaning like the dust on the telephone, or randoms stray hairs about the corners of the bathroom. In COVID times when you're wiping things down like the phone to be extra cautious, it's not a good look to pull up that much dust etc. Great place and would stay again, but hoping it gets back to the immaculate condition I've known it to be.
Loved the boardwalk the fitness center was beautiful in addition the women’s locker rooms were perfect
We enjoyed the pool, the on site restaurants and the trail to the private beach
Hotel was nice didn’t have the amenities we were looking for.
Pros: 1) Clean Cons: 1) No airport transportation… They said it was because of Covid. 2) “ Limited housekeeping“ they didn’t tell us about her check out you had to read the fine print in the brochure they gave you. It was actually no housekeeping… They told you if you needed your room cleaned they could send you up towels and sheets. Again, they said this was because of Covid 3) and check in they said they would need a $50 deposit on my credit card… No problem… When I checked out they put a $450 deposit on it… However, it wasn’t a deposit was a charge! Now fighting to get that off my credit card statement. 4) lots of litter and garbage surrounding the area walkways… Something early morning maintenance should be able to clean up on a daily basis. However we saw the same empty water bottles in the same spot for three straight days. 5) asked for a room with a view of the bay, however, they said they would be an extra 20 bucks. Come on… Do you really need to nickel and dime your customers when you’re paying 200 bucks a night already? 6) no complementary breakfast, however, they did say you could pay for some food with their “grab and go“ at the hotel bar. I would have except it was ridiculously priced. Again more nickeling and diming you. 7)Why no fans in the bathroom? 8) pool was freezing… Front desk said it would heat up later but I never did.
Great place. Beautiful and super friendly staff. Willie at the front desk was awesome.
Great service, excellent customer service, great views, super clean. Staff were friendly and helpful. Great location.
Lovely property right on the bay. It was clean and the pool was very nice. But it is a high end hotel with a resort vibe and we didn’t feel that the service represented that. We were there three nights but housekeeping only came to refresh our room (make the beds, replace coffee, washcloths, etc.) once. The one time we came back to the room only the beds were made. The other nights we received a knock on the door past 6pm for housekeeping service. We were traveling with kids so would have appreciated that extra touch. I wouldn’t recommend this hotel for families traveling with kids because the restaurants are all high end and there aren’t casual options without getting in the car and driving into Tampa. And finally, there was a parking fee of $15 / day which seemed ridiculous considering most people traveling to the hotel will need a car because of the location.
I was upgraded to a casitas to be close with our friends
All-around clean, friendly, and enjoyable. I highly recommend.
Tampa Bay is a short stroll from Grand Hyatt Tampa Bay, and other popular attractions like Westshore Plaza Mall are within a few miles (5 km). This 442-room, 4-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and free in-room WiFi.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 11 AM and on weekends from 6:30 AM to noon.
All 442 rooms provide coffee makers, safes, and phones. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. In-room massages are available, and other amenities include ironing boards and desks. Housekeeping is available on request.
Guests staying at Grand Hyatt Tampa Bay enjoy access to 2 outdoor pools, a health club, and free WiFi in public areas. If you drive, self parking is USD 15 per night, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Charged me every check in and didn’t even tend to the room the next day everything was empty, 457$ what a joke. Even the windows were all dirty so the view was crap. Never again. Winn please open locations in Tampa
Thank you for choosing the Grand Hyatt Tampa Bay! We are very glad to hear you enjoyed you stay. We appreciate your nice score and we look forward having you as a guest again.
Property is beautiful, quick access to airport. Staff is amazingly attentive. Rooms were clean but not at the level of a Grand Hyatt that i was accustomed to from past experience as a guest and employee. Room wasn't dirty by any stretch, but it was clear that things were missed in their cleaning like the dust on the telephone, or randoms stray hairs about the corners of the bathroom. In COVID times when you're wiping things down like the phone to be extra cautious, it's not a good look to pull up that much dust etc. Great place and would stay again, but hoping it gets back to the immaculate condition I've known it to be.
Thank you for choosing the Grand Hyatt Tampa Bay for your lodging needs. We appreciate your feedback and I will be sure to review them with our Housekeeping staff. We look forward having you as a guest again soon.
Loved the boardwalk the fitness center was beautiful in addition the women’s locker rooms were perfect
Thank you for choosing the Grand Hyatt Tampa Bay. We are very glad to hear you enjoyed your stay with us. We appreciate your kind comments about the boardwalk and fitness center. We hope to see you again soon.
Thank you for staying at the Grand Hyatt Tampa Bay! We appreciate your feedback. Looking forward having you as a guest again.
We enjoyed the pool, the on site restaurants and the trail to the private beach
Thank you for choosing the Grand Hyatt Tampa Bay. We appreciate your feedback. We are very glad to hear you enjoyed your stay. We hope to have you as a guest again soon.
Hotel was nice didn’t have the amenities we were looking for.
Thank you for choosing the Grand Hyatt Tampa Bay for your lodging needs. We apologize if we didn't meet your expectations. We hope you can give us another opportunity in the near future.
Thank you for choosing the Grand Hyatt Tampa Bay for your lodging needs. We apologize if we didn't meet your expectations. If you can provide more details it would be very helpful for us so we can address your concerns accordingly. We appreciate your feedback.
Pros: 1) Clean Cons: 1) No airport transportation… They said it was because of Covid. 2) “ Limited housekeeping“ they didn’t tell us about her check out you had to read the fine print in the brochure they gave you. It was actually no housekeeping… They told you if you needed your room cleaned they could send you up towels and sheets. Again, they said this was because of Covid 3) and check in they said they would need a $50 deposit on my credit card… No problem… When I checked out they put a $450 deposit on it… However, it wasn’t a deposit was a charge! Now fighting to get that off my credit card statement. 4) lots of litter and garbage surrounding the area walkways… Something early morning maintenance should be able to clean up on a daily basis. However we saw the same empty water bottles in the same spot for three straight days. 5) asked for a room with a view of the bay, however, they said they would be an extra 20 bucks. Come on… Do you really need to nickel and dime your customers when you’re paying 200 bucks a night already? 6) no complementary breakfast, however, they did say you could pay for some food with their “grab and go“ at the hotel bar. I would have except it was ridiculously priced. Again more nickeling and diming you. 7)Why no fans in the bathroom? 8) pool was freezing… Front desk said it would heat up later but I never did.
Thank you for choosing the Grand Hyatt Tampa Bay for your lodging needs. We really apologize you were not informed that we are not servicing the rooms. This is a precaution for your own safety and the safety of our staff members. We hope the restrictions for the pandemic will change soon and we will be able to provide all the amenities for our guests to enjoy. We appreciate your candid feedback and we hope you can give us another opportunity in the near future.
Good Morning Michael, Based on your rating, I would assume you didn't enjoy your stay. We always welcome feedback and if you can give us a little more details, we would really appreciate.
Thank you for staying at the Grand Hyatt Tampa Bay! We appreciate your feedback. We really apologize we didn't exceed your expectations. We hope you can give us another opportunity in a near future.