Overall great stay! Friendly staff and pet friendly. They are renovations soon, which means the hotel rooms should be even better!! We would stay here again...
Room was not Sheraton-nice...bathroom wall coverings were torn back...just not used to Sheraton looking like this
The environment was great. But since it's old, its property is expected old as well. Still satisfied with it.
hotel looks so run down and house keeping don't even leave towels and other items as required. horrible service overall.
old property , no view , food low level , serves nothing
Found bed skirt dirty and a few long black hairs clinging to it. Also the room is very dated and furniture should be replaced. Stayed three nights the second day house keeping left only 1 towel. but called the front desk and 1 hour later they sent up 3 more. Rate was good but not refundable. Lessons learned will be looking across the the rd.
The location of this hotel was very convenient and quiet. The staff was excellent and attentive. I'm not sure how old this hotel is, but the king-sized room I was in could use a remodel. It was starting to show some age and wear in the bathroom and the ceilings. My room had a door that connected the room next to it. This door allowed a lot of the sound from my loud neighbors to pass though easily. Not really the hotels fault the neighbors liked to sing and whistle randomly in the night.
Where do I begin? My room was not ready until 2 hours after posted check in time. I had called in advance to request a refrigerator and was moved from a room with a fridge to one without at the last minute, was told that they “ran out” of fridges but a housekeeper “would find one somewhere.” I had to remind the front desk 3-4 times that I absolutely needed a refrigerator and eventually, a dented, scuffed, dirty one (see photos) was brought to my room. Upon entering my room, I found 2 handprints on the bedspread (see photo). Contacted the front desk, housekeeper arrived and told me it “wasn’t dirty, just stained” and begrudgingly replaced it after I insisted. Communal microwave in the lobby (next to front desk in area where snacks and toiletries are for sale) was dirty, smelled, and had remnants of old food. Every time I used it, an employee would step out from behind the front desk to watch me, I assume to ensure I did not steal anything. Cannot believe a major hotel in 2018 does not have a fridge and microwave for every room. Absolutely disgusting, unsanitary hotel and terrible customer service. I stayed here to take the bar exam thinking it would reduce stress by shortening my commute to the testing center, and unfortunately it only caused more. I wish I had not spent almost $270 to stay in such an awful hotel for only 2 nights and will not stay at a Sheraton again.
No in room refrigerator. No complementary coffee in lobby. They have a Starbucks but don’t count on it being open on holidays or early weekend hours
Nice hotel . Close to PNC. Breakfast was good. Bed comfortable.
This place is long overdue for a major renovation. Staff at $34.99 per night level motel.
Hotel was clean and a step up from the musty low price hotels, free parking and easy access to interstate was good. About 15 minutes from NJ Transit Station for train ride into NYC Penn Station
I use this hotel for stays in Edison due to its proximity to Raritan center and convention center
1) Key cards didn't work very well in room doors. Took 5 to 10 swipes to enter the room. Replace the key card @ least once a day to no avail. 2) Hotel needs renovation. Tub faucet leaked badly. Room furniture was old & worn. They need to replace the sheets & towels too. 3) Staff seemed unhappy & unhelpful.
Spacious lobby, great amenities , convenience of location
The hotel was nice for a 1 night stay. Bed was comfortable. The chair had some rips in it, and shower was a little dated, but other than that it was fine to stay.
Our room had a weird musty smell to it. Also even tho check out wasn't until noon, we were bothered by hotel staff three different times asking when we would check out.
Within a short walk of Raritan Center Business Park, Sheraton Edison is within 2 miles (3 km) of New Jersey Convention and Exposition Center. This 276-room, 4-star hotel has free in-room WiFi along with a fitness center and a 24-hour business center.
You can sip a beverage at the coffee shop/café.
Sheraton Edison's 276 rooms provide coffee makers, laptop-compatible safes, and phones. Guests can expect 33-inch flat-screen TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard. Housekeeping is available once per stay.
Sheraton Edison features a fitness center, free WiFi in public areas, and a conference center. Onsite parking is available for a fee. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a 24-hour business center, a computer station, and express check-out.
Overall great stay! Friendly staff and pet friendly. They are renovations soon, which means the hotel rooms should be even better!! We would stay here again...
Thank you for the outstanding review! We're delighted your experience at Sheraton Edison was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon! Have a lovely day!
Room was not Sheraton-nice...bathroom wall coverings were torn back...just not used to Sheraton looking like this
Thank you for your valuable feedback. The experience you described is not characteristic of the level of service our associates strive to provide. We have shared your feed back with the appropriate departments to ensure this issue does not happen again in the future. We are undergoing renovations so we do hope to serve you again once they are completed to resore your confidence in the Sheraton Edison.
The environment was great. But since it's old, its property is expected old as well. Still satisfied with it.
Thank you for your feedback! We are glad to hear that you enjoyed the environment here at the Sheraton. We are renovating and hope to see you soon after we are done!
hotel looks so run down and house keeping don't even leave towels and other items as required. horrible service overall.
Thank you. It is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Sincerely, Ava Ustina Director of Rooms
old property , no view , food low level , serves nothing
We are sorry that you experienced problems during your stay. Please try us again soon as we are renovating and will be the premier hotel in Central New Jersey.
We are glad you had a great stay with us, and look forward to hosting you in the future!
Found bed skirt dirty and a few long black hairs clinging to it. Also the room is very dated and furniture should be replaced. Stayed three nights the second day house keeping left only 1 towel. but called the front desk and 1 hour later they sent up 3 more. Rate was good but not refundable. Lessons learned will be looking across the the rd.
The location of this hotel was very convenient and quiet. The staff was excellent and attentive. I'm not sure how old this hotel is, but the king-sized room I was in could use a remodel. It was starting to show some age and wear in the bathroom and the ceilings. My room had a door that connected the room next to it. This door allowed a lot of the sound from my loud neighbors to pass though easily. Not really the hotels fault the neighbors liked to sing and whistle randomly in the night.
Thank you for your feedback. We regret to hear your stay was unsatisfactory.