I loved the view from my room and the entrance but was highly disappointed in not having a refrigerator and having to share 1 microwave with the entire hotel that stays in the lobby by the front desk. They never followed up to see if I got the refrigerator the next day. won't waste my time ever again. And had to pay $15 a day for parking
Worst Stay Ever! I was supposed to get a 'Breakfast Buffet' for myself and my family, however children are not included and they are forcing me to pay for childrens meals. They said they are accomodating me with only allowing 1 sandwich at starbucks, I have a big appetite and 1 small sandwich does not suffice, which is the only reason I booked at the Hilton. I have a dozen different reservations at the Hilton for 2020, and have never been treated this way. Also, heat did not work in the room, the shower did not work, the hallways stunk like cigarettes the first 2 days here. But not allowing my kids to have breakfast is absolutely ridiculous.
😊—Free parking and convenient parking available; All staff members encountered during stay were friendly; Refrigerator available in room; Clean room with basic amenities 😏—Long check in process (although this is atypical when compared to previous stays at same location); No usb outlets available in room; No room service or mini bar available/Not even water bottles provided in room
Very nice place. I’m sure it will be nicer when things are open again.
It was nice but I think parking should be included. I was charge for two cars. $28 addition.
The staff was rude. Supposedly they rooms were sanitized. By toilet had pubic hair on the toilet and there was mold in the tub. $14 a day to self park. The chair in the room was worn & torn. Stains on the carpet. Thresholds in the elevators were crusted with muck. I asked at the front desk for a bottle opener and was told they don't supply them. They have a closed full service restaurant and couldn't find a bottle opener? The check-in person was rude. It took forever for guest services to answer the phone. The overall appearance of the room was run down and well used. I am a Hilton Honors member and ashamed to say so after staying here.
Have stayed at this property pre and during pandemic. Unfortunately this was a rather disappointing stay as compared to past experiences. Unhappy with selected room and floor was crowded with guests despite hotel not being at max occupancy. No amenities or room service available. No water bottles provided (as in previous stays).
Have stayed here before, both pre and during pandemic. Was disappointed with this stay when compared to previous stays.
This is such a rip off. Nothing is included in the high base fare. Breakfast is $20 per person additional and is not good. We dont eat pork and there were no non pork options for instance. parking is also additional.
Rey clean. Bed was comfortable easy access to turnpike
Front desk staff was excellent. Room service was delicious. Really enjoyed the stay.
I really happy with having a room without a microwave,but other than that it was a pleasant stay
We liked the pool was clean easy to use and access was easy. The original person we spoke to at desk when we arrived was rude. We called when we switched to that hotel to confirm the room came with a fridge and microwave; we were told yes. The person at front desk said they don’t offer microwaves and said we were liars. Finally offered us one but switched us to a different room. When we checked in there was a large wet spot on the carpet which only got larger as we tried to deal with it from room eventually we went back down. After a long period of time after again being accused of lying again. They said would send up maintenance after they left wet spot was bigger and I believe it was the next morning they transferred us to another room. Was told it was the original room we were supposed to be in; that room turned out to be ok. Overall experience was not the best and for what they were charging for the room we expected better service not to mention we expected a lot more out of Hilton hotels; then we received.
When I asked where can I get water to drink I was told only by paying for bottle water at reception. They should be able to provide access to tap water or Ice machine on the floor. Water is basic need and hotel should provide more options other than just paid water bottle. Also I was assigned handicap room even though I’m not handicap. Receptionist was not very accommodating even after I explained why I should not be in handicap room since I’m not handicap or have not made such request.
Hilton East Brunswick Hotel & Executive Meeting Center places you within 3 miles (5 km) of popular attractions like New Brunswick Performing Arts Center and Robert Wood Johnson University Hospital. This 393-room, 3.5-star hotel has a restaurant, an indoor pool, and a 24-hour fitness center.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to noon.
All 393 rooms feature coffee makers, free newspapers, and laptop-compatible safes. 37-inch LCD TVs come with satellite channels. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also available.
At Hilton East Brunswick Hotel & Executive Meeting Center, guests enjoy an indoor pool, a 24-hour fitness center, and a spa tub. Valet parking is available for USD 24 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and a conference center.
I loved the view from my room and the entrance but was highly disappointed in not having a refrigerator and having to share 1 microwave with the entire hotel that stays in the lobby by the front desk. They never followed up to see if I got the refrigerator the next day. won't waste my time ever again. And had to pay $15 a day for parking
Good day, thank you for your response. I am sorry we did not meet your expectation during your stay. Hoping you will still consider being our guest sometime in the future and provide great and satisfying stay. Have an amazing and safe day!
Worst Stay Ever! I was supposed to get a 'Breakfast Buffet' for myself and my family, however children are not included and they are forcing me to pay for childrens meals. They said they are accomodating me with only allowing 1 sandwich at starbucks, I have a big appetite and 1 small sandwich does not suffice, which is the only reason I booked at the Hilton. I have a dozen different reservations at the Hilton for 2020, and have never been treated this way. Also, heat did not work in the room, the shower did not work, the hallways stunk like cigarettes the first 2 days here. But not allowing my kids to have breakfast is absolutely ridiculous.
Good day! Thank you for taking the time in sharing and expressing how your stay was at our hotel. So very sorry for inconveniences encountered. Just for clarification, due to Covid our main restaurant has been closed for safety of everyone and in addition due to occupancy. If your booking included breakfast you were entitled for Grab N Go breakfast up to 2 people. If indeed it was not explained with details upon your arrival or Third Party booking, I sincerely apologize, I will bring this matter to our upper team to modify on third party website. Again, thank you for your feedback, hoping you will reconsider in being our guest in the near future. Have a pleasant day!!!
😊—Free parking and convenient parking available; All staff members encountered during stay were friendly; Refrigerator available in room; Clean room with basic amenities 😏—Long check in process (although this is atypical when compared to previous stays at same location); No usb outlets available in room; No room service or mini bar available/Not even water bottles provided in room
Hello, much appreciated in you taking the time in giving us your feed back. Your great positive comments will be provided to our team. As to no room service due to Covid our services have been much limited, restaurant, pool area has also been closed since last March. Indeed we do provided 2 bottles of water to all of our Honors guest, and due to Covid safety and security & Clean stay program we hand waters at the front desk. Again, much appreciated for great feed back, looking forward in you being our guest in the near future. Be safe be well!!
Very nice place. I’m sure it will be nicer when things are open again.
Good day! Thank you so very much for great review!! Delighted to know we met your expectation. Indeed we will expect you in being our guest very soon. Have a great and awesome day!!
It was nice but I think parking should be included. I was charge for two cars. $28 addition.
Good day, thank you for your feed back! Sorry to hear of dissatisfaction of parking fee. Indeed there is a self parking daily fee, it has always been so. Hotel rents parking space from adjacent tower. I am hoping you will still consider being our guest in the near future. We truly appreciate you and would love to have as our guest again. Again, our apology for inconvenience, have a safe and healthy Holiday!! -Warmest Wanda V.
The staff was rude. Supposedly they rooms were sanitized. By toilet had pubic hair on the toilet and there was mold in the tub. $14 a day to self park. The chair in the room was worn & torn. Stains on the carpet. Thresholds in the elevators were crusted with muck. I asked at the front desk for a bottle opener and was told they don't supply them. They have a closed full service restaurant and couldn't find a bottle opener? The check-in person was rude. It took forever for guest services to answer the phone. The overall appearance of the room was run down and well used. I am a Hilton Honors member and ashamed to say so after staying here.
Thank you for your feedback. We sincerely apologize that our guest room did not meet your expectations. Your comments will be reviewed with our staff for continuous improvement of our product and service. We hope that you will consider staying with us again. We are happy to personally assist you in making a future reservation in order for us to provide you with the very best in service and hospitality
Have stayed at this property pre and during pandemic. Unfortunately this was a rather disappointing stay as compared to past experiences. Unhappy with selected room and floor was crowded with guests despite hotel not being at max occupancy. No amenities or room service available. No water bottles provided (as in previous stays).
Have stayed here before, both pre and during pandemic. Was disappointed with this stay when compared to previous stays.
Good day! Thank your for sharing your comments about your recent stay at our hotel. Your comments are definitely share with upper management. As for self parking we have never had complimentary parking, hotel rents parking space from adjacent tower. In addition I am sorry no one followed up with refrigerator request this is definitely not the norm. Again, much appreciate your response, hoping you will reconsider in being our guest in the near future. Have a great day! Enjoy your weekend.