The first floor rooms are beyond worn. After two different first floor rooms, we got to the second floor and what a difference. Still an old property but much cleaner when not on the first floor. The daytime staff is wonderful here, the nighttime staff not as much.
good location, safe
Our room was great although it seemed to have AC issues as our room was warm and with the AC on full blast, we could not cool off our room. The room itself was very spacious and clean. The complimentary breakfast buffet was a great way to start the day.
The property was well kept and the staff was friendly. We will stay here again.
Check in was fast Staff friendly Great hotel for families only drawback one grill and we had to wait for hours
Our room seemed brand new - kitchen and bathroom were very clean. We needed to use the pull out bed and there were not sheets for it in the room. They offered for us to come down to the front desk to get them but we were too tired so my teen just slept on the couch. There is a full breakfast in the morning - pretty much the standard fare for what you'd expect from a hotel of this kind. Waffle maker always a hit with my kids! In this day and age I'm always surprised when a hotel hasn't made a little more effort on the sustainability front with plates/cutlery - everything was plastic. Reusable options would be a huge upgrade to the experience.
The ac did not work.
It was a Quiet area but i usually stays for the hot breakfast and the cleanliness but this time the pots still had food Residue in there, there was no eaten Forks i was very disappointed this time. I was there for a week never got my room clean until the day before i leave.i checked in that Monday june 7, 2021 was told i would get my room clean that Thursday but no one came. we were there for a wedding so that Thursday we stay at a next Hotel closer to the venue. when we came back on Friday the room was the same.we had to get some cleaning products and try do toilet ourselves when we complained we where told we could not get that service until Sunday. they came Sunday the only thing that the did was change the bedding the shower wasn't clean. It was bad i don't usually do a review but it was rough.and please change the detergent that you guy's are using because the towels Has this sweaty smell that i think come from it.
During a pandemic, very clean and cozy hotel!! Front desk quite helpful when we needed extra amenities. We will definitely stay there again next time visiting family in New Jersey.
Easy contactless check out. Hotel was quiet and i see housekeeping staff sanitizing the common areas.
I loved the whole stay the room was clean and really enjoyed the suite would stay there again!!!🙏👍
Nice place greet rooms clean good breakfast great service
The front desk staff was very friendly and helpful. It is in a good location to restaurants and shopping.
Room was filthy with soiled linens Keys constantly did not work
Spacious room. AC was not noisy which was plus for me. The hotel offers free breakfast, and customized omelet was delicious.
The staff was very accommodating and friendly. There was a musty smell in my room (like a gym locker room), however, I did not request a room change due to the very limited time I would spend in the room. Also there was a bright light shining outside the window in the bedroom which was distracting while trying to sleep.
Clean rooms,updated furnishings,very nice comfortable place to stay
HYATT house Parsippany-East is located 2 mi (3.2 km) from Ukranian American Cultural Center and within a 10-minute drive of Rockaway River. This 3-star aparthotel has 140 guestrooms and offers conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.
Start your day off right with a free buffet breakfast, served on weekends from 6:30 AM to 9:30 AM. Quench your thirst with a drink at the bar/lounge.
Each apartment is air-conditioned and features a kitchen and space to spread out with a sitting area. A 55-inch flat-screen TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include an iPod dock, a sofa bed, and a coffee maker.
HYATT house Parsippany-East features a 24-hour gym, free WiFi in public areas, and conference space. Self parking is available for USD 15 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a business center, a seasonal outdoor pool, and laundry facilities.
The first floor rooms are beyond worn. After two different first floor rooms, we got to the second floor and what a difference. Still an old property but much cleaner when not on the first floor. The daytime staff is wonderful here, the nighttime staff not as much.
good location, safe
Thank you for this wonderful review, Alar!We're excited to know your time at Hyatt House Parsippany was so enjoyable! We endeavor to offer an excellent experience for all of our guests so we're glad you were able to take advantage of our convenient location in the heart of the city. We look forward to hosting you again soon for another unforgettable experience!Thanks again for the feedback!
Our room was great although it seemed to have AC issues as our room was warm and with the AC on full blast, we could not cool off our room. The room itself was very spacious and clean. The complimentary breakfast buffet was a great way to start the day.
Thank you for the 4/5 rating, Robert!We're happy you had a pleasant stay with us and appreciated our spacious rooms, cleanliness, and breakfast offerings. It's unfortunate you had such challenges with our temperature control system. We're disappointed we couldn't accommodate your needs and fix the problem. We hold ourselves to a higher standard. We'll address your concern with our team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon!
The property was well kept and the staff was friendly. We will stay here again.
Thank you so much for your kind words, Cassandra! We're so happy to hear that you enjoyed your stay with us and that you found our property to be well-kept and our staff to be friendly. We look forward to seeing you again soon!
Check in was fast Staff friendly Great hotel for families only drawback one grill and we had to wait for hours
Thank you for sharing this wonderful review with us, Michelle!We're thrilled to hear you had such an enjoyable experience at Hyatt House Parsippany! We also appreciate your kind words regarding our team and easy check-in process. We're pleased to know that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fabulous to hear! Your praise is not only rewarding but also encouraging. Also, thank you for the feedback regarding addition of a grill, we will be sure to discuss your concerns moving forward.We'd love to share yet another unforgettable visit with you someday!
Our room seemed brand new - kitchen and bathroom were very clean. We needed to use the pull out bed and there were not sheets for it in the room. They offered for us to come down to the front desk to get them but we were too tired so my teen just slept on the couch. There is a full breakfast in the morning - pretty much the standard fare for what you'd expect from a hotel of this kind. Waffle maker always a hit with my kids! In this day and age I'm always surprised when a hotel hasn't made a little more effort on the sustainability front with plates/cutlery - everything was plastic. Reusable options would be a huge upgrade to the experience.
Thank you for the 4/5 rating, Amy! It's fantastic your time at the Hyatt House Parsippany was so great! We're happy you appreciated our modern, clean accommodations and breakfast offerings so much. We aim to please and your feedback lets us know we're doing our job! We strive for excellence so we look forward to hosting you again soon so we can share an even better experience with you. Have a fantastic day!
The ac did not work.
Dear Guest, Thank you for staying, and my apologies that you experienced an issue with the room temperature during your stay. If this concern was reported, I hope that our team responded quickly and completely. I appreciate you taking the time to share your experience, and hope that we may welcome you back to Hyatt House in the future.
It was a Quiet area but i usually stays for the hot breakfast and the cleanliness but this time the pots still had food Residue in there, there was no eaten Forks i was very disappointed this time. I was there for a week never got my room clean until the day before i leave.i checked in that Monday june 7, 2021 was told i would get my room clean that Thursday but no one came. we were there for a wedding so that Thursday we stay at a next Hotel closer to the venue. when we came back on Friday the room was the same.we had to get some cleaning products and try do toilet ourselves when we complained we where told we could not get that service until Sunday. they came Sunday the only thing that the did was change the bedding the shower wasn't clean. It was bad i don't usually do a review but it was rough.and please change the detergent that you guy's are using because the towels Has this sweaty smell that i think come from it.
Dear Guest, Thank you for staying with us and my sincere apologies that you experienced less than superior housekeeping service during your stay. Your feedback is very important to us as it helps us to continue to improve our product for all guests. We truly hope you will consider us on a return trip so we can show you our best.
Dear Guest, Thank you so much for being our guest, and I'm so glad you enjoyed your stay! We look forward to the opportunity to welcoming you back! Warmest Regards,
During a pandemic, very clean and cozy hotel!! Front desk quite helpful when we needed extra amenities. We will definitely stay there again next time visiting family in New Jersey.
We appreciate you taking the time to share your concerns with us, Phillip.We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.