Nice Quite Clean Rooms Except Trash Under Beds And Hair In Tub
I like everything about extended stay the employees in the office are extremely friendly and caring during this pademic . The housekeeping is the best I seen thus far and very clean out of most local hotels
The staff are friendly and helpful. They truly do their very best. There is a critical need for security after 9 PM in the extended stay america hotels
The hotel was easy to find and in a quiet location near the highway. However the overwhelming number of signs placed all over the parking lot that told people to remove all their valuables from their vehicles made me feel uneasy like it's pretty common for cars to get broken into. I checked in late at night so there was no front desk staff and the housekeeper had to check me in, which I found unusual. Another thing I found unusual was that it's the guests responsibility to empty the trash and bring their dirty linens and towels down to the lobby. The room itself was spacious and had plenty of amenities such as a kitchenette and full size refrigerator with freezer so it would be suitable for multi-night stays. The free breakfast consisted of a big bin of granola bars which was another disappointment.
I didn’t like the way I was treated as a guest! I want a refund for my stay. The hotel attendant checking me in was very rude & unprofessional. The hallway smelled like urine I expected better since I’ve stayed at other locations.
I booked a specific type of room and drove all the way from Brooklyn, New York to be told the specific room i wanted was overbooked and sold out. I left and went to a different hotel and paid double. Horrible service.
Everything was clean, but old and falling apart. There’s a plunger next to the toilet, which clogs almost every use. The staff is super friendly and helpful. I brought my dog under their rules...they were very kind and welcomed her as well.
They canceled our reservation without even notifying us. We arrived at 2 am and they said that they were overbooked! Terrible service!
When I arrived the front desk said there weren’t anymore rooms available and did not honor my reservation. I drove 30 minutes out of my way to waste my time.
Some smell of smoke in the hall. Carpet in room needed vacuuming. Looked like some cat litter here and there. I think it’s a pet friendly hotel, which is good in my book.
I had a non-smoking room which was on the 3rd floor. The entire floor smelled heavy of smoke. I was moved to 1st floor which was much better. The loud sounds coming from vents in the bathroom, noisy refrigerator and the sounds in the halls of people entering and exiting their rooms who were near, sounded as if they were trying to enter my room.
Candace at the front desk was very pleasant when I checked in. I needed items for the kitchen and my hands were full so she brought them to the room for me. Over all the stay was good for what I needed. A place to shower and rest at the end of the day.
They gave me an occupied room and put me in danger because the occupants were scared and thought I was breaking in
This hotel was nice and clean and the staff here was great. A++++++++++
Good location with clean rooms and staff who are pleasant.
Located within a mile (2 km) of Raritan Center Business Park, Extended Stay America - Edison - Raritan Center is within 2 miles (3 km) of New Jersey Convention and Exposition Center. Each of the 134 rooms at this hotel includes a kitchen, a refrigerator, and a microwave.
The 134 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Extended Stay America - Edison - Raritan Center features free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is available if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
Nice Quite Clean Rooms Except Trash Under Beds And Hair In Tub
I like everything about extended stay the employees in the office are extremely friendly and caring during this pademic . The housekeeping is the best I seen thus far and very clean out of most local hotels
Maya, thank you for choosing Extended Stay America. We are delighted to know you had a comfortable stay and that our staff took great care of you. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
The staff are friendly and helpful. They truly do their very best. There is a critical need for security after 9 PM in the extended stay america hotels
Elizabeth, thank you for writing about your stay at Extended Stay America. It is a pleasure to know you enjoyed your time here and that our courteous associates made your stay a memorable one by delivering exemplary service. Your feedback is appreciated. On behalf of everyone, we appreciate your recognition and invite you for another visit. Sincerely, Hotel Management
The hotel was easy to find and in a quiet location near the highway. However the overwhelming number of signs placed all over the parking lot that told people to remove all their valuables from their vehicles made me feel uneasy like it's pretty common for cars to get broken into. I checked in late at night so there was no front desk staff and the housekeeper had to check me in, which I found unusual. Another thing I found unusual was that it's the guests responsibility to empty the trash and bring their dirty linens and towels down to the lobby. The room itself was spacious and had plenty of amenities such as a kitchenette and full size refrigerator with freezer so it would be suitable for multi-night stays. The free breakfast consisted of a big bin of granola bars which was another disappointment.
Thank you for your review. We apologize for the difficulties you had at our front desk and for your disappointment during your stay. Your comments have been shared with our front desk staff to ensure our focus remains on exceptional service. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. We are happy to provide this service to you at a minimal fee. Also, towels and linens may be exchanged at the front desk anytime and are complimentary. We will also make a note of your feedback as we plan any changes to our breakfast offerings. We hope you will reconsider a return visit as we would love the opportunity to make it up to you. Sincerely, Hotel Management
I didn’t like the way I was treated as a guest! I want a refund for my stay. The hotel attendant checking me in was very rude & unprofessional. The hallway smelled like urine I expected better since I’ve stayed at other locations.
Thank you for bringing this to our attention. First, we apologize for not handling your issue with empathy and with satisfaction. Upon receiving this review, we've immediately approached the associate who serviced you and also the supervisor to get clarity and to ensure that situations such as yours are handled swiftly and appropriately. We appreciate you staying with us and for letting us know that we must constantly improve our service. Sincerely, Hotel Management
I booked a specific type of room and drove all the way from Brooklyn, New York to be told the specific room i wanted was overbooked and sold out. I left and went to a different hotel and paid double. Horrible service.
Please accept our sincere apologies for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. We occasionally have guests who stay over without prior notification, and this is what might have happened on the day of your arrival. Please give us another opportunity as we would love to make it up to you and provide you with an enjoyable stay. Sincerely, Hotel Management
Thank you for the compliment. I do apologize for the trash under the beds and hair in the tub. We will bring this to our teams attention and train to ensure that this does not happen again. Be Will