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Crowne Plaza Edison

3.5 out of 5.0

Recent guest reviews

The room was spacious and clean. Needs a little refreshing as the decor' s a bit old looking but overall a nice place to stay. Not far from lots of amenities ( shopping, restaurants, highways etc)

We had terrible experience at this hotel just for one-night. We checked-in late around 11pm, no person at the registration counter. Knocked the door next to it, she came up. She did not even say 'Hi', checked us in, gave the access cards without even telling what room number it is. We had to lookup for the room number in the envelope, went to the 3rd floor only to find that keys would not work. Came back again to the front desk, had them fix it. The room was okay, beds are good, one of the sliding doors was missing for the coats hanging closer with the second one being almost ready to fall :-). The nightmare started when we went to the bed. The air-conditioner started making loud noises when ever it turns on and for our agony it turned on for every 20 mins. I generally have no problems in sleeping at new places, but I could not sleep in this room at all. In fact none of family members had a good sleep because of the noise. In the morning, when I was ready for shower I had found out that water pressure was very low. The water barely comes out from the shower. The ironing box had no cap to the water hole, I tried to iron like that only thinking water would not come out but they did :-). I had stayed many hotels before but never found a room as bad as this in Crowne Plaza. The only saving grace was the breakfast in the morning which we all had enjoyed. When I complained to the lady at the desk, she have her business card and told me call her next time for better rates :-).

This was the second time I stayed at this hotel because the room I had last time, was a little smelly the first couple of nights, but then, the smell was no longer there. But I booked the hotel again because of the location being closer to relatives. This time, I stayed in a room with a non working vent, poor drainage in bath sink, then, last night, AC broke down and room was really hot. The first day, sink drain was unclogged, the vent was supposedly repaired, still not working, and was never repaired. The last night, got home at 1:00 AM to a very warm room. AC didn't work. They sent some keys up and asked us to move into the room next to ours. No fun moving out at 1:00 AM. The room next door had a bathroom door that rubs against the floor and didn't close. Vent in that room was also not working. Beings it was our last night there, and they didn't charge us for that room, I didn't complain, but will not book again for my next visit. May I also add, when my son arrived at this hotel and checked into his room, the AC wasn't working, and they moved him into another room.

The hotel was very nice - large room, very clean, staff was really friendly and convenient to our softball tournament. We were on the 2nd floor and apparently a party on the main floor. We could hear the music vibrating through our room. It did stop around 10pm but was a little surprised that you could hear that well. The only major disappointment was no mini refrig in the room. We came from out of town for a softball tournament and stopped to get sandwiches for lunch the next day because we had a really early start. We also brought fresh fruit that we cut up at home and water bottles since our days are long. Our stuff went bad because we had no where to store it overnight.

Everything as expected. The room was clean, the staff was very pleasant, the location was close to major highways. I would definitely stay here again

The Room And The Staff were Awesome.. I just relaxed for the most part.

My boyfriend and I had a great stay at this location. The staff was warm and friendly! When we arrived at the room, we were pleasantly surprised at how spacious and beautiful the room was. We ordered room service from the restaurant downstairs and the food was delicious! We couldn't have asked for a better experience.

The rooms was spacious, and very nice. I enjoyed my overnight stay. Thanks!

The hotel is very nice however I am staying there every couple of months but I am always surprised that I am always treated as a new customer. It is obviously only a small detail but customer recognition is also very important in the hotel industry. Rooms are specious and comfortable.

took great care of us, little outdated but you cant go wrong here!

the room smelled stale, no service was available, the beds were small and not comfortable, would not stay there again, very disappointed

spacious room, no fridge for the price though, $10/night for fridge

clean room, no fridge though $10/day if you want a fridge

The room was clean, nice and spacious. We ended up with a king sized room non-smoking. The only complaint I had was that there was a humming sound from a nearby electrical room that could be heard when the TV was off.

Upon entry the hotel prented itself rather well marble floors and walls a smile at the front dest swift check in and the rooms were huge and super clean and smelled clean also.. the only other thing is there was a 16 dollar charge if u used anything in the room ....don't forget ur soap and toothpaste people...other than that this is a great bang for your buck ..oh also plenty of onsite parking and free shuttle buses what else cab u ask for from a 3 star hotel.

I have stayed here many times and it is always predictably great. The rooms are large and always clean. There is free WIFI and the restaurant, Christy's Steak House, is a very fine establishment. The staff is friendly and helpful. It is located in an office park close to the interstate highway. For business travelers it's a great value.

Stayed on the famed "5th" floor in an executive king room....fairly clean, and needing some repairs for sure, it was fine for one night's stay, but it was as noisy as any other floor to be quite honest. Also, we went down to the bar at Christie's restaurant for a drink around 11pm, and in addition to old plates of food that had never been cleared long after the kitchen was closed (yuk!), we had an "absentee" bartender, who acted like it was a big inconvenience that we were there....she was all too happy to charge 10.00 each for our watered down drinks, however.

staff not so accommodating. Great location great suites!

The staff was very helpful and the restaurant was excellent. There is ample parking and easy access to major highways.

But again - what do you expect in the middle of NJ. I was looking for a decent hotel room to stay in that is economical and clean. I found this hotel in Orbitz and found it to be less on par of what I was looking for. When walking in the lobby is fairly nice - but once you enter the elevators - they stunk and really needed a cleaning. The room I had was 2 standard beds (Thought it was going to be 2 Queens) which were smaller than I intended but did the trick. The worst part of the stay was the bathroom and the excessive mold on the ceiling in our room. What I didst understand the most is when I was checking out...the person at the front desk didn't even greet me properly or even asked if I enjoyed my stay. So I figure if they didn't care much about how I felt - then the mold could spread across the whole hotel for all I care :)

Guest reviews for Crowne Plaza Edison

Everyone (4) Couples (13) Business (6) Family (5) Other (7) Friends (1)
4
Everyone

The room was spacious and clean. Needs a little refreshing as the decor' s a bit old looking but overall a nice place to stay. Not far from lots of amenities ( shopping, restaurants, highways etc)

By on Jul 27, 2017

2

disappointing experience..

Everyone

We had terrible experience at this hotel just for one-night. We checked-in late around 11pm, no person at the registration counter. Knocked the door next to it, she came up. She did not even say 'Hi', checked us in, gave the access cards without even telling what room number it is. We had to lookup for the room number in the envelope, went to the 3rd floor only to find that keys would not work. Came back again to the front desk, had them fix it. The room was okay, beds are good, one of the sliding doors was missing for the coats hanging closer with the second one being almost ready to fall :-). The nightmare started when we went to the bed. The air-conditioner started making loud noises when ever it turns on and for our agony it turned on for every 20 mins. I generally have no problems in sleeping at new places, but I could not sleep in this room at all. In fact none of family members had a good sleep because of the noise. In the morning, when I was ready for shower I had found out that water pressure was very low. The water barely comes out from the shower. The ironing box had no cap to the water hole, I tried to iron like that only thinking water would not come out but they did :-). I had stayed many hotels before but never found a room as bad as this in Crowne Plaza. The only saving grace was the breakfast in the morning which we all had enjoyed. When I complained to the lady at the desk, she have her business card and told me call her next time for better rates :-).

By , from Maryland on Oct 17, 2016

Review comment responded on Nov 22, 2016

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Dennis Gomes Operations Manager

3

needs maintenance!

Everyone

This was the second time I stayed at this hotel because the room I had last time, was a little smelly the first couple of nights, but then, the smell was no longer there. But I booked the hotel again because of the location being closer to relatives. This time, I stayed in a room with a non working vent, poor drainage in bath sink, then, last night, AC broke down and room was really hot. The first day, sink drain was unclogged, the vent was supposedly repaired, still not working, and was never repaired. The last night, got home at 1:00 AM to a very warm room. AC didn't work. They sent some keys up and asked us to move into the room next to ours. No fun moving out at 1:00 AM. The room next door had a bathroom door that rubs against the floor and didn't close. Vent in that room was also not working. Beings it was our last night there, and they didn't charge us for that room, I didn't complain, but will not book again for my next visit. May I also add, when my son arrived at this hotel and checked into his room, the AC wasn't working, and they moved him into another room.

By on Sep 3, 2016

4

nice hotel close to edison angels softball fields

Everyone

The hotel was very nice - large room, very clean, staff was really friendly and convenient to our softball tournament. We were on the 2nd floor and apparently a party on the main floor. We could hear the music vibrating through our room. It did stop around 10pm but was a little surprised that you could hear that well. The only major disappointment was no mini refrig in the room. We came from out of town for a softball tournament and stopped to get sandwiches for lunch the next day because we had a really early start. We also brought fresh fruit that we cut up at home and water bottles since our days are long. Our stuff went bad because we had no where to store it overnight.

By , from PA on Jun 20, 2016

4

great stay for the price

Singles

Everything as expected. The room was clean, the staff was very pleasant, the location was close to major highways. I would definitely stay here again

By on Jun 3, 2015

4

great stay

Singles

The Room And The Staff were Awesome.. I just relaxed for the most part.

By on Mar 26, 2015

4

great stay!

Couples

My boyfriend and I had a great stay at this location. The staff was warm and friendly! When we arrived at the room, we were pleasantly surprised at how spacious and beautiful the room was. We ordered room service from the restaurant downstairs and the food was delicious! We couldn't have asked for a better experience.

By on Feb 17, 2015

5

rooms

Couples

The rooms was spacious, and very nice. I enjoyed my overnight stay. Thanks!

By on Dec 30, 2014

4

hotel

Families

The hotel is very nice however I am staying there every couple of months but I am always surprised that I am always treated as a new customer. It is obviously only a small detail but customer recognition is also very important in the hotel industry. Rooms are specious and comfortable.

By on Nov 17, 2014

4

awesome place

Couples

took great care of us, little outdated but you cant go wrong here!

By on Jan 5, 2014