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Best Western Cottonwood Inn

2.5 out of 5.0

Recent guest reviews

Recently renovated hotel. Friendly staff. Restaurant on site with live music almost every night. Gym, pool, hot tube in premises also.

I was called by the hotel a month prior to my stay to see what needs I might have because I was booked in a handicap room. I had only requested a queen bed when I booked so was not aware I was even in a handicap room. I of course agreed to be moved so the hotel could accommodate another guest. Because of this when I arrived at the hotel I was informed I had been upgraded to a casita !

Stayed in Cottonwood for the night after the Verde Canyon train ride. The place is older, but very well kept and the staff was excellent. They do have a full breakfast, but seating is limited so get down there early. The room was comfortable and the beds were pretty firm and comfortable. We went on to Sedona and my wife realized that she left her dress shoes in the room, so we called and the front desk employee and she was able to ask one of the cleaning ladies and they located them, so we drove back and got them. Was disappointed that the jacuzzi was closed for the season. Very clean rooms, nice grounds and close to all that you need. Mexican restaurant right next to it, but we did not try it. All in all, I would stay there again when in Cottonwood.

The beds were great we didn't want to leave. We wanted to take the beds home with us.

Would give this a 0 rating but not system won't let us. We had to cancel our reservation due to the main highway being closed for several hours and not being able to get there. Not only did the hotel refuse to refund our money they lied to Orbitz and and said we were on our way they just talked to us. We called back the following day and they told Orbitz we no showed. It was beyond our control that we could not make it and a good hotel would refund the money. We have also decided to NEVER do business with Orbitz again. After spending $1000s over the years booking with them we are done and they don't seem to care.

Pleasant stay, bathroom fan noisy, outside trash not pickup in a timely manor. Room was fine.

This place was awesome in everyway! Very friendly staff & very accomadating in everything we ask for.

I booked this reservation by mistake, but the hotel manager would not agree to cancel the reservation according the Orbit staff. I am extremely disappointed at the service and will never use Orbit to book my reservation in the future!

Clean, spacious, and friendly staff. Closed to restaurants and old town cottonwood. Has outdoor swimming pool.

Clean, inexpensive, suitable hotel compared to the Sedona hotels. Avoided spending hundreds of dollars on an overnight stay. Definitely would recommend for overnight hikers not looking for a full resort.

When we arrived no one was at the desk. We waited a bit to check in as a sign said "be right back". After that check in and our stay was fine. We had called a couple days earlier to see if Jacuzzi was working, the worker said no and they were sorry. When we arrived the Jacuzzi was working fine, but we had left our swim suits at home :(

Very comfortable room that was clean and nicely appointed.

Staff are friendly and accommodated our need. Continental breakfast wsa also good.

Comfy, quiet, cozy, clean, everything worked, free wi-fi, will stay there again next time we go thru there in a couple of years.

A very enjoyable stay in Cottonwood. Only drawback was noise made by air conditioner.

This hotel was good. No problems and great pillows.

Our stay was comfortable & continent . The day front desk person, when we arrived, was very indefferent & curt to us because we were early arrival, 12:00pm. I asked her to call my cell when our room was ready but she was "too" busy. & check in was 3:00pm, we were aware of. I travel for business & this was not acceptable , especially her attitude .

This room was very over-priced. We have paid significantly less for much larger and better rooms in nearby Prescott. Decorating was 70's-vintage. Tiny scraps of soap, two small bath towels, hand towels and wash clothes. Fridge was fine, flatscreen TV gave weird stretched picture. No eggs for breakfast buffet.

We stayed here 3 months ago with a good experience so decided to stay again when we booked a "boat trip" on the Verde River out of Clarkdale (this program won't let me say what kind of "boat trip" it was because it is also a competitor's name) and planned hikes in the local hills. It was much harder to get a room this time. It turns out that it's their busy season. Must be because of the beautiful weather. We ended up in the casitas located a little farther from the main building and a bit more expensive. It was very quiet even though I think they were also all occupied. The room was clean and comfortable with a small private patio. It was wasted on us since we had activities planned all weekend. Our refrigerator made a very loud noise several times each the night that always woke us and the artfully arranged pillows on the bed were a bit too buoyant for our liking. There was a dedicated ice machine for the casitas, but it was broken. It wasn't that far to the ice machine at the main building but it was used pretty heavily. I was able to get 8 ice cube the first night but a full bucket the second night. The hot breakfast each morning was standard fare and filling. It was better than I would expect at a fast food place but not from a sit down restaurant.

The hotel & staff are friendly and helpful. The room was clean. However, the pillows are absurdly fat ... & there were no alternatives when I asked. If the pillow is 5 miles high -- I can't sleep ... and that's what I came to the hotel to do. This has been a problem for me at 3 different Best Westerns, so I won't book with them again.

993 S Main St Cottonwood AZ

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Best Western Cottonwood Inn places you within 3 miles (5 km) of popular attractions like Clemenceau Heritage Museum and Old Town Center for the Arts. This hotel has 77 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. It's in central Cottonwood and also close to Blazin' M Ranch.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 6 AM to 9 AM. Enjoy a bite to eat at Plaza Bonita, the hotel's onsite restaurant.


Rooms

Best Western Cottonwood Inn's 77 air-conditioned rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also standard.


Property features

Guests staying at Best Western Cottonwood Inn enjoy an outdoor pool, a spa tub, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 45.00 per person one way. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Guest reviews for Best Western Cottonwood Inn

Everyone (14) Couples (30) Business (3) Family (26) Friends (2) Other (1)
5

near grand canyons

Everyone

Recently renovated hotel. Friendly staff. Restaurant on site with live music almost every night. Gym, pool, hot tube in premises also.

By on Apr 6, 2018

5

great place to stay

Everyone

I was called by the hotel a month prior to my stay to see what needs I might have because I was booked in a handicap room. I had only requested a queen bed when I booked so was not aware I was even in a handicap room. I of course agreed to be moved so the hotel could accommodate another guest. Because of this when I arrived at the hotel I was informed I had been upgraded to a casita !

By on Mar 16, 2018

4

nice place for the price

Everyone

Stayed in Cottonwood for the night after the Verde Canyon train ride. The place is older, but very well kept and the staff was excellent. They do have a full breakfast, but seating is limited so get down there early. The room was comfortable and the beds were pretty firm and comfortable. We went on to Sedona and my wife realized that she left her dress shoes in the room, so we called and the front desk employee and she was able to ask one of the cleaning ladies and they located them, so we drove back and got them. Was disappointed that the jacuzzi was closed for the season. Very clean rooms, nice grounds and close to all that you need. Mexican restaurant right next to it, but we did not try it. All in all, I would stay there again when in Cottonwood.

By , from Phoenix on Nov 10, 2017

5
Everyone

The beds were great we didn't want to leave. We wanted to take the beds home with us.

By , from Mesa, Arizona on Sep 5, 2017

1

horrible customer service

Everyone

Would give this a 0 rating but not system won't let us. We had to cancel our reservation due to the main highway being closed for several hours and not being able to get there. Not only did the hotel refuse to refund our money they lied to Orbitz and and said we were on our way they just talked to us. We called back the following day and they told Orbitz we no showed. It was beyond our control that we could not make it and a good hotel would refund the money. We have also decided to NEVER do business with Orbitz again. After spending $1000s over the years booking with them we are done and they don't seem to care.

By on Aug 10, 2017

Review comment responded on Aug 14, 2017

Thank you for taking the time to write a review. We are sorry you could not make your reservation. Unfortunately the type of reservation you booked was non cancellable, non-refundable.

4

nice area near sedona

Everyone

Pleasant stay, bathroom fan noisy, outside trash not pickup in a timely manor. Room was fine.

By on Jul 3, 2017

5

nice hotel & very friendly staff plus a nice brea!

Everyone

This place was awesome in everyway! Very friendly staff & very accomadating in everything we ask for.

By , from Seattle, Wa. on Jun 28, 2017

1

terrible staff

Everyone

I booked this reservation by mistake, but the hotel manager would not agree to cancel the reservation according the Orbit staff. I am extremely disappointed at the service and will never use Orbit to book my reservation in the future!

By on Apr 25, 2017

4

central located to restaurants and scenic sites

Everyone

Clean, spacious, and friendly staff. Closed to restaurants and old town cottonwood. Has outdoor swimming pool.

By , from SF on Apr 23, 2017

5

clean, nice & budget friendly.

Everyone

Clean, inexpensive, suitable hotel compared to the Sedona hotels. Avoided spending hundreds of dollars on an overnight stay. Definitely would recommend for overnight hikers not looking for a full resort.

By , from k on Apr 15, 2017