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Recent guest reviews

The room was fine and I had no problem. Upon check in the staff (1 person) was likely not having a good day and it showed in personality. I asked for a lower level room due to my mother not being able to go up the stairs as she is disable. The person stated there were only upstairs available. In addition to this I checked to see if downstairs room was available for the next night, she stated the hotel was sold out and rooms booked. I double checked to see if this was accurate and I found there were rooms available on both orbitz and the best western site. Basically the hotel did not want to accommodate for ADA. I immediately wrote BestWestern on the horrible experience and probably provided feedback on the check in experience. It took some time the first night but slowly and one stair at a time I got my mother up stairs. The next day I received a call from the person that checked me in apologizing and that a room was available on the ground floor, she went in to state she didn’t know my mother was disable. Although I appreciated the call and the ability to switch rooms late the second night. My opinion of this hotel is that they need to hire personnel that listens, understands that disabilities should be accommodated and not to lie to guests about being sold out. Perhaps training is in order. As I stated in my earlier comments to the hotel I would not recommend anyone to this property.

friendly staff and nice breakfast

Fa comity clean n friendly n good location

The room was clean, there was a lot of trash on parking lot. We did not have hot water (we were told the heater was broken) also the pool was close for the season, so it was very disappointing for my 6 year old. Breakfast was good

Clean, staff was friendly, conveniently located

This was an older hotel. But it was very clean, the non-smoking room was not smoky-smelling, and even though the hotel was fairly booked, it was quiet.

I arrived later than i had expected. When l entered I was treated with kindness and respect. My room was clean and everything I needed was there. Most of all it was quiet, I was able to park very near my room and room 218 has a view. Not like the Grand Canyon but a view.

Eva at check in is an example of great customer service

Great location. Rooms nicely done with full ammenities. Breakfast has a great variety. Friendly service. Overall great value!

Nice place only negative was some stains on the carpet.

Fair pricing. Nice hotel for the area . Staff very friendly.

S Main St Cottonwood AZ

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Best Western Cottonwood Inn places you within 3 miles (5 km) of popular attractions like Clemenceau Heritage Museum and Old Town Center for the Arts. This 77-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free full breakfast, served each morning from 6:00 AM to 9:00 AM. Enjoy a leisurely bite to eat at Plaza Bonita, the hotel's onsite restaurant.


Rooms

All 77 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and safes are also available.


Property features

Best Western Cottonwood Inn features free WiFi in public areas, a 24-hour business center, and coffee in a common area. There's free parking, and an airport shuttle (available 24 hours) for USD 45.00 per person one-way. The 24-hour front desk has staff standing by to help with luggage storage, tours or tickets, and securing valuables. Additional amenities include a meeting room, express check-out, and laundry facilities.

Room options

Standard Room, Multiple Beds, Non Smoking, No Pets

1 King Bed and 1 Queen Bed | Sleeps 4

Standard Room, 1 Queen Bed, Accessible, Non Smoking, No Pets

1 Queen Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator, No Pets

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

2 Queen Beds | Sleeps 4

Guest reviews for Best Western Cottonwood Inn

Everyone (24) Couples (4) Family (3)
2
Family

The room was fine and I had no problem. Upon check in the staff (1 person) was likely not having a good day and it showed in personality. I asked for a lower level room due to my mother not being able to go up the stairs as she is disable. The person stated there were only upstairs available. In addition to this I checked to see if downstairs room was available for the next night, she stated the hotel was sold out and rooms booked. I double checked to see if this was accurate and I found there were rooms available on both orbitz and the best western site. Basically the hotel did not want to accommodate for ADA. I immediately wrote BestWestern on the horrible experience and probably provided feedback on the check in experience. It took some time the first night but slowly and one stair at a time I got my mother up stairs. The next day I received a call from the person that checked me in apologizing and that a room was available on the ground floor, she went in to state she didn’t know my mother was disable. Although I appreciated the call and the ability to switch rooms late the second night. My opinion of this hotel is that they need to hire personnel that listens, understands that disabilities should be accommodated and not to lie to guests about being sold out. Perhaps training is in order. As I stated in my earlier comments to the hotel I would not recommend anyone to this property.

By on Nov 13, 2021

Review comment responded on Nov 14, 2021

We sincerely apologize we could not accommodate your request upon arrival. There are several reason to refer to the hotel as "sold out". I know the agent was referring to ground floor units as being sold out. We had two groups in house who were pre-assigned by management and it took notifying them of your situation so they could move things around to accommodate you. I'm glad we were able to get you downstairs and am sorry you will not be returning. It was truly a miscommunication of words.

3
Everyone

By on Sep 15, 2021

5
Partner Couples

friendly staff and nice breakfast

By on Aug 2, 2021

Review comment responded on Aug 3, 2021

Good Morning! Thank you so much for the wonderful review. We look forward to having you as our guest again in the future.

5
Partner Couples

Fa comity clean n friendly n good location

By on May 26, 2021

Review comment responded on May 28, 2021

Thank you so much for the wonderful review. we look forward to having you as our guest in the future.

3
Family with small children

The room was clean, there was a lot of trash on parking lot. We did not have hot water (we were told the heater was broken) also the pool was close for the season, so it was very disappointing for my 6 year old. Breakfast was good

By on May 17, 2021

Review comment responded on May 18, 2021

Thank you for taking the time to write a review. I value any comments that can be used to improve our guest satisfaction. I hope you will consider staying with us again so we can provide you with a better experience. Thank you.

5
Family with small children Friends

Clean, staff was friendly, conveniently located

By on Apr 8, 2021

Review comment responded on Apr 8, 2021

Thank you so much for taking the time to review the hotel. We look forward to having you as our guest again in the future.

5
Everyone

By on Mar 19, 2021

Review comment responded on Apr 8, 2021

Thank you so much for rating us 5 out of 5! We look forward to your next stay with us.

4
Partner Couples

This was an older hotel. But it was very clean, the non-smoking room was not smoky-smelling, and even though the hotel was fairly booked, it was quiet.

By on Feb 6, 2021

Review comment responded on Feb 6, 2021

Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay experience. I'm very pleased your visit was more than satisfactory. We look forward to having you as our guest again in the future

5
Family

I arrived later than i had expected. When l entered I was treated with kindness and respect. My room was clean and everything I needed was there. Most of all it was quiet, I was able to park very near my room and room 218 has a view. Not like the Grand Canyon but a view.

By , from Trabuco Canyon, CA on Dec 22, 2020

Review comment responded on Dec 22, 2020

Good Morning! Thank you so much for the wonderful review. The staff and I care very much for our guests and I'm happy your visit was more than satisfactory. We look forward to having you as our guest again in the future

5
Everyone

By on Dec 11, 2020

Review comment responded on Dec 15, 2020

Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay experience. I'm very pleased your visit was more than satisfactory. We look forward to having you as our guest again in the future

Best Western Cottonwood Inn

993 S Main St, Cottonwood, AZ 86326
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