After an 11 1/2 hour work day, I grabbed some dinner on my way to check in, and then had to wait 15 minutes at the front desk to get a room because the line checkin person was “walking the halls”. By the time I finally got to my room, my dinner was cold and I was pissed. I called the hotel manager to let her know of the situation and NEVER GOT A CALL BACK. It was unbelievable. The room was fine - nothing special. But the service was definitely lacking. For a nicer, larger hotel, the service was worse than a Motel 6.
We've stayed here several times and will continue to choose this hotel whenever we stay in Payson. Staff are great and quick to remedy any problems. Rooms are spacious. Our only complaint is that sometimes cigarette smoke from the casino drifts into the hotel hallway. On occasion, you can smell the smoke from inside your room, but it's not bad. I have asthma and I was okay with it.
Room was nice. Casino was small, pool had too much chlorine in it and the spa was too hot.
Mazatzal Hotel & Casino places you next to Mazatzal Casino and within 2 miles (3 km) of Banner Payson Medical Center. This 40-room hotel has conveniences like 2 restaurants, an indoor pool, and free in-room WiFi.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. At the end of the day, unwind with a drink at the bar/lounge.
LED TVs come with pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Sofa beds, refrigerators, and coffee makers are also available.
Mazatzal Hotel & Casino offers an indoor pool, free WiFi in public areas, and a spa tub. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations.
After an 11 1/2 hour work day, I grabbed some dinner on my way to check in, and then had to wait 15 minutes at the front desk to get a room because the line checkin person was “walking the halls”. By the time I finally got to my room, my dinner was cold and I was pissed. I called the hotel manager to let her know of the situation and NEVER GOT A CALL BACK. It was unbelievable. The room was fine - nothing special. But the service was definitely lacking. For a nicer, larger hotel, the service was worse than a Motel 6.
We've stayed here several times and will continue to choose this hotel whenever we stay in Payson. Staff are great and quick to remedy any problems. Rooms are spacious. Our only complaint is that sometimes cigarette smoke from the casino drifts into the hotel hallway. On occasion, you can smell the smoke from inside your room, but it's not bad. I have asthma and I was okay with it.
Thank you for your feedback! We work hard to meet and exceed your expectations. We look forward to your next stay.
Room was nice. Casino was small, pool had too much chlorine in it and the spa was too hot.
Thank you for your feedback, we are currently addressing the issues you experienced during your stay..
Thank you for your feedback! we work hard to meet and exceed your expectations.