The Lodge had zero reception for my AT&T plan and no wifi while i was there... unacceptable. ANY time a door closed in the entire attached building you could hear it and if close enough, the room shook. Also the walls are paper thin. Terrible place. Appropriate price is maybe 30-40/night.
The TV did not work. The AC did not work. The door knob was busted. They give you only 1 soap for a long stay. I found hairs in my sink and other type of hairs in the bath tub. They need to hire people with high hygiene standards.
Being that the hotel wasn’t physically connected to the casino ,and the rooms were a bit on the old side and outside my door was a small table and chair ( ground level ) that was covered in dirt and spider webs , but still they have a shuttle service and it’s a short drive anyways so really it isn’t too bad . And the few employees I interacted with were all nice people which was great . And the food wasn’t bad .
The Lodge is older that the casino hotel is, and has outdated carpeting with stains, and older ac/heater units. There was no mini fridge either. Due to limited electrical outlets, the plug for the wall mounted flat screen tv was inserted into a power strip positioned to hang just below the tv to use for additional electronics. There is an outdoor hot tub /pool combo, which are in good condition. Check in was a catastrophe, and even with a reservation and arriving at 7 pm, we still had to wait 2 hours for a room to become available. No discount or offer for a future upgrade was offered, or even a perk of a casino voucher for free play or food, which was disappointing.
Shower dirty,carpet wasn't vacuum ed
"The Lodge" is not connected to the casino or main hotel. It is a short drive away and is treated as the ugly step child of the property. The pool is unkempt and the rooms are in need of proper cleaning and repair.
Rooms were terrible I had 2 rooms for me and my family. Dirty blankets on the bed was told they were not cleaning the rooms because we were only there for 2 days. The worst experience ever treated very poorly.
the lodge has no front desk the check in is 8 min away so if you need any thing its a pain
The carpet was really stained and should be replaced.The beds were ok.Would have liked a microwave and fridge.I enjoyed sitting on the balcony.Comfortable chairs and nice view.
It was quiet
The room was underwhelming, many cosmetic issues. I was charges a $50 hold fee for the "Drinks in the room" according to the person who checked us in. There were no drinks other than instant coffee. Arcade was closed, bowling was closed. Staff was awkward and mostly unhelpful. Not a great stay for myself and my children, wish I would have booked a different hotel, honestly.
I like a refrigerator in my room. A microwave is nice too.
The staff were excellent--professional, courteous and helpful. The property and our room were "tired" and somewhat rundown. Our room was also not very clean.
Room was old outdated dirty sink had hair in it I would not recommend this pkace to anyone. Carpet sesms showing on and coming up. Had to move from first room because air cond was broken.second roo air conditioner was very load and kept us awake.
Shuttle to casino easy and convenient. Booked a third night but was still called that morning to check out which was rude. Wish there was a fridge in the room and wish there was room service. Overall, though, we enjoyed the weekend and will probably come back.
Very run down property. You can hear all the noise around the room.
The Lodge at Cliff Castle Casino places you within a 10-minute stroll of popular attractions such as Cliff Castle Casino and Kids Quest. This 80-room hotel has conveniences like a bar/lounge, a casino, and an outdoor pool.
For your convenience, a buffet breakfast is served for a fee on weekdays from 7:00 AM to 11:00 AM and on weekends from 10:00 AM to 1:00 PM. At the end of the day, relax with a drink at the bar/lounge.
All 80 air-conditioned rooms feature balconies or patios, ironing boards, and desks. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Free toiletries are also available.
Guests staying at The Lodge at Cliff Castle Casino enjoy access to a casino, an outdoor pool, and a spa tub. There's free parking and an area shuttle for a fee. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a business center, a kids' club, and free newspapers.
The Lodge had zero reception for my AT&T plan and no wifi while i was there... unacceptable. ANY time a door closed in the entire attached building you could hear it and if close enough, the room shook. Also the walls are paper thin. Terrible place. Appropriate price is maybe 30-40/night.
The TV did not work. The AC did not work. The door knob was busted. They give you only 1 soap for a long stay. I found hairs in my sink and other type of hairs in the bath tub. They need to hire people with high hygiene standards.
Being that the hotel wasn’t physically connected to the casino ,and the rooms were a bit on the old side and outside my door was a small table and chair ( ground level ) that was covered in dirt and spider webs , but still they have a shuttle service and it’s a short drive anyways so really it isn’t too bad . And the few employees I interacted with were all nice people which was great . And the food wasn’t bad .
The Lodge is older that the casino hotel is, and has outdated carpeting with stains, and older ac/heater units. There was no mini fridge either. Due to limited electrical outlets, the plug for the wall mounted flat screen tv was inserted into a power strip positioned to hang just below the tv to use for additional electronics. There is an outdoor hot tub /pool combo, which are in good condition. Check in was a catastrophe, and even with a reservation and arriving at 7 pm, we still had to wait 2 hours for a room to become available. No discount or offer for a future upgrade was offered, or even a perk of a casino voucher for free play or food, which was disappointing.
Shower dirty,carpet wasn't vacuum ed
"The Lodge" is not connected to the casino or main hotel. It is a short drive away and is treated as the ugly step child of the property. The pool is unkempt and the rooms are in need of proper cleaning and repair.
Rooms were terrible I had 2 rooms for me and my family. Dirty blankets on the bed was told they were not cleaning the rooms because we were only there for 2 days. The worst experience ever treated very poorly.
the lodge has no front desk the check in is 8 min away so if you need any thing its a pain
We want to apologize for the challenges experience during your stay. We have passed along your concerns to our facilities and housekeeping departments so these items can be addressed.