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Recent guest reviews

This place was unexpected surprise, The room was very clean, pool area was quiet and hot tub was great. the buffet was better than I have seen in a while. Prime rib was great.

Love this hotel and casino

Excellent all around

Convenient off the 17 freeway. Newer property. Large rooms with coffee maker, refrigerator and 2 bottles of complimentary water. Request higher floors for a better view of the mountains and to get away from a view of the roof line. Our room was a little dusty and mirrors were not wiped clean, but over all room felt clean. Staff was very welcoming.

Staff not as helpful especially at the front desk. Not welcoming or pleasant. Never brought us towels we needed. Waited a long time. Had to call again. We picked it up ourselves which was not a problem but at least let us know to come down to get it if no one can bring it up. Instead of having us wait for so long, No towels in the pool area as well. All other staff also was not welcoming or pleasant.

Overall, this has been a favorite place for us to stay. We have stayed many times. BUT (and it's a BIG BUT!), our check-in experience overshadowed our stay. We did not get into our room until 9:30 pm at NIGHT! We arrived at 6pm, told rooms not ready, and saw many others waiting in the lobby for their rooms. We had a lovely dinner at Storytellers (Great service!) and then returned to the front desk after 8pm. Still not ready. Once we did go to "our" room, opened the door to see it was not made up. Maid service down the hall moved us into a clean room 2 doors down, but the bellman had left so we had to move our own luggage (not a big deal, but a dissatisfier). Either management has changed or there is a severe miscommunication with staff. Even accounting for staffing problems and sick call-outs, this was a terrible experience. All other parts of the hotel and restaurants ran smoothly and with no issues. For the nightly rate (nearly $200), we expect a better level of service. Not sure we'll be back again.

Everything

Fun little spot! Nice quality for the price

Rooms were really nice, offered jacuzzi got there and it was out of service would have been nice if there was something on the website that said that. The food was descent, the veggies and potatoes were cool to the touch.

Nice, well kept property. We stayed there for our 25th wedding anniversary. Had a great time. Gary at Storytellers Restaurant was wonderful

Nice clean updated rooms and overall clean property. Wish casino was 24 hrs.

They have valet services and the guys are super friendly and very helpful in giving us information. They have some good amenities. Very clean and nice room. Easy to get to hotel and was about a 30-45 min drive to get to Sedona.

Very nice accommodations. The rooms are amazing and the casino is a nice benefit. :)

The hotel and rooms smelled really good. My room was a little dusty. The Casino was clean and practices social distance. The indoor pool was a hit for my 6 year old. We enjoyed our stay

Amazing stay, rooms are spacious and clean! The resturants in the hotel are really good.

Very nice, quiet, comfortable and spacious room. Casino, bowling, game room are all nice amenities.

Middle Verde Rd Camp Verde AZ

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Casino

Cliff Castle Casino Hotel is adjacent to popular attractions such as Kids Quest and Cliff Castle Casino. This 122-room, 3.5-star hotel welcomes guests with conveniences like a casino, an indoor pool, and a 24-hour gym.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. You can sip a beverage at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7:00 AM to 10:30 AM.


Rooms

Guests can expect free WiFi and flat-screen TVs. Other amenities include coffee makers, safes, and ironing boards.


Property features

At Cliff Castle Casino Hotel, guests enjoy a casino, a nightclub, and an indoor pool. There's free parking and a free area shuttle. Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and luggage storage. Additional amenities include a 24-hour gym, free WiFi in public areas, and a 24-hour business center.

Room options

Suite, 1 King Bed with Sofa bed (Junior Suite)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 2 Queen Beds, Accessible (Premium Queen ADA Hearing Impaired)

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Accessible (King Bed ADA Hearing Impaired)

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed (Premium King Bed with Mountain View)

1 King Bed | Sleeps 3

Guest reviews for Cliff Castle Casino Hotel

Everyone (13) Couples (8) Family (19)
4
Family

This place was unexpected surprise, The room was very clean, pool area was quiet and hot tub was great. the buffet was better than I have seen in a while. Prime rib was great.

By on Sep 19, 2022

Review comment responded on Sep 22, 2022

Thank you for your kind words. We are so happy you enjoyed your stay at Cliff Castle Casino. We hope to see you again; make sure its for Prime rib night!

5
Family Partner Couples

Love this hotel and casino

By on Jul 3, 2022

5
Family

Excellent all around

By on Jul 2, 2022

5
Family

Convenient off the 17 freeway. Newer property. Large rooms with coffee maker, refrigerator and 2 bottles of complimentary water. Request higher floors for a better view of the mountains and to get away from a view of the roof line. Our room was a little dusty and mirrors were not wiped clean, but over all room felt clean. Staff was very welcoming.

By on May 18, 2022

4
Friends

Staff not as helpful especially at the front desk. Not welcoming or pleasant. Never brought us towels we needed. Waited a long time. Had to call again. We picked it up ourselves which was not a problem but at least let us know to come down to get it if no one can bring it up. Instead of having us wait for so long, No towels in the pool area as well. All other staff also was not welcoming or pleasant.

By on Apr 21, 2022

3
Family

Overall, this has been a favorite place for us to stay. We have stayed many times. BUT (and it's a BIG BUT!), our check-in experience overshadowed our stay. We did not get into our room until 9:30 pm at NIGHT! We arrived at 6pm, told rooms not ready, and saw many others waiting in the lobby for their rooms. We had a lovely dinner at Storytellers (Great service!) and then returned to the front desk after 8pm. Still not ready. Once we did go to "our" room, opened the door to see it was not made up. Maid service down the hall moved us into a clean room 2 doors down, but the bellman had left so we had to move our own luggage (not a big deal, but a dissatisfier). Either management has changed or there is a severe miscommunication with staff. Even accounting for staffing problems and sick call-outs, this was a terrible experience. All other parts of the hotel and restaurants ran smoothly and with no issues. For the nightly rate (nearly $200), we expect a better level of service. Not sure we'll be back again.

By on Mar 16, 2022

Review comment responded on Mar 23, 2022

Thank you for taking the time to review your stay. We would like to apologize for the challenges you met during your time with us. We hope you will give us another chance in the future as we are always working towards bettering in customer service.

5
Family

Everything

By on Feb 27, 2022

Review comment responded on Feb 27, 2022

Thank you for the great review! We hope to have you back in the near future.

5
Everyone

By on Dec 31, 2021

5
Everyone

Fun little spot! Nice quality for the price

By on Nov 24, 2021

Review comment responded on Nov 28, 2021

Thank you for the review!

1
Everyone

By on Nov 16, 2021

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