Kind of an outdated property with people who are not friendly. The room was ok at best with chunks of drywall missing in areas, bathroom door that wouldn’t stay closed and towels placed on top of the back of the toilet with toilet paper on top of it. The toilet paper roll holder was missing the rod and I guess the hotel didn’t want to spend the money to fix it. We had a reservation for 3, only 2 towels were given to us. We went to call front desk or housekeeping to discover the phone is just a prop, it has no wire and isn’t plugged in. I went to housekeeping to ask for a towel for my kid and was told we’ll get you one later and go to the front desk, you can’t have another towel. The service level is absolutely absurd. This is one place I won’t ever stay at again.
Was too tired to request to move to other room beside, clerk says was full. When u enter y r overwhelmed w cleaning liquid that masks the urine smell mix together. Husband still had the lingering smell after check out. Had to sleep w my nose cover w the sheet to cxl the smell.
Room seems smaller than picture, not a whole lot but its decent
Very convenient. The Predisential suit was spacious and well equiped
We had a beautiful stay, the staff, the room and the pool were AWESOME. The room was clean and comfortable. The staff were very attentive and the kids loved the pool.
The property was great and was very accommodating for my service animal.
My nine year old son noticed the pillow had a big reddish/purple (blood) stain, which was covered by the pillow case. My daughter woke up and found a bug crawling on her….it is 2:10 AM as I am writing this review, we can’t sleep just waiting for the morning so we can get out of here. There was supposed to be a coffee maker in the room but not in my room, called the front office and they said they will bring one to the room but they never did. I did not expect that Orbitz would put me in this unsafe hotal.
I love this hotel! I stay here every time I stay in Flagstaff. You should try the Presidential Suite. It's like a small apt.
Was uncomfortable with the cleanliness of the mattress in my first room so was moved to new room Rooms are Small, cramped No housekeeping during your stay. It’s a place to sleep, nothing more.
Place is in bad shape!!!
Had to wait till after 4 for a room. Room is old. Its like a gheto presidential suite. Smells when you use the jacuzzi. Hardly any channels work. Bed so hard and can feel boards. Didnt follow any of my requests when I booked. rude staff. So not worth all the money i paid but refused to give any money off/back. Wish i picked another hotel. Could have gotten much nicer but saw the jacuzzi so decided to stay. Big mistake. Ughh so much money lost that i really didn't have
Staff was friendly. Room was good but bathroom had a moldy cieling from shower leaking upstairs. Aside from that, we will stay again :)
Tiny room. No table or chair. They brought an office chair upon request. But no table. TV reception was terrible over 2 days. They came to “fix” it quickly. But they didn’t have a signal detector so fixing amounted to jiggling wires. Room had a big Samsung tv. When the signal was ok, it looked great. But every 15 minutes, the signal goes out. And the problems were not just when it rained! I’m not staying there on my return trip to flagstaff.
Nothing what is shown on website. Very disappointed
Hotel Aspen InnSuites Flagstaff/Grand Canyon places you within a leisurely stroll of West of the Moon Gallery and Flagstaff Symphony Orchestra. This 110-room hotel welcomes guests with in-room amenities like refrigerators, microwaves, and coffee makers.
49-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.
At Hotel Aspen InnSuites Flagstaff/Grand Canyon, guests have access to free WiFi in public areas, a seasonal outdoor pool, and express check-out. You can take advantage of free parking if you drive. The 24-hour front desk has staff always at the ready. This hotel also has laundry facilities.
Kind of an outdated property with people who are not friendly. The room was ok at best with chunks of drywall missing in areas, bathroom door that wouldn’t stay closed and towels placed on top of the back of the toilet with toilet paper on top of it. The toilet paper roll holder was missing the rod and I guess the hotel didn’t want to spend the money to fix it. We had a reservation for 3, only 2 towels were given to us. We went to call front desk or housekeeping to discover the phone is just a prop, it has no wire and isn’t plugged in. I went to housekeeping to ask for a towel for my kid and was told we’ll get you one later and go to the front desk, you can’t have another towel. The service level is absolutely absurd. This is one place I won’t ever stay at again.
Was too tired to request to move to other room beside, clerk says was full. When u enter y r overwhelmed w cleaning liquid that masks the urine smell mix together. Husband still had the lingering smell after check out. Had to sleep w my nose cover w the sheet to cxl the smell.
Thank you for your feedback! We appreciate your input and are glad to hear that you had a positive experience overall. If there's anything specific you think we could improve upon, please feel free to let us know. We hope to have the opportunity to welcome you back in the future.
Room seems smaller than picture, not a whole lot but its decent
Thank you for sharing your feedback on your stay at Hotel Aspen. We're glad to hear that while the room may have appeared slightly smaller than expected based on the pictures, you still found it to be decent. We strive to provide accurate representations of our rooms, but variations in perception can occur. We do offer many room types that are larger if you require more space for next time. We appreciate your positive feedback and hope to have the opportunity to welcome you back for another pleasant stay in the future.
Very convenient. The Predisential suit was spacious and well equiped
We're thrilled to hear you enjoyed your stay in our Presidential Suite and found it spacious and well-equipped. Thank you for awarding us a perfect score! Your satisfaction is our greatest reward. Looking forward to hosting you again in the future.
We had a beautiful stay, the staff, the room and the pool were AWESOME. The room was clean and comfortable. The staff were very attentive and the kids loved the pool.
Thank you for choosing Hotel Aspen and for sharing your wonderful feedback. We are delighted to hear that you had a beautiful stay with us. It's fantastic to know that you found our staff, rooms, and pool to be awesome.We take great pride in providing clean and comfortable accommodations, and we are thrilled that you enjoyed your room. Our staff is dedicated to providing attentive and friendly service, and we are glad to hear that they made a positive impression on you. We are especially happy to hear that the kids loved the pool!Thank you once again for your kind words. We truly appreciate your feedback, and we look forward to welcoming you and your family back for another memorable stay in the future.
The property was great and was very accommodating for my service animal.
Thank you for your positive review! We're delighted to hear that you found our property great and accommodating for your service animal. We strive to provide a welcoming and comfortable environment for all our guests, including those with service animals. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
My nine year old son noticed the pillow had a big reddish/purple (blood) stain, which was covered by the pillow case. My daughter woke up and found a bug crawling on her….it is 2:10 AM as I am writing this review, we can’t sleep just waiting for the morning so we can get out of here. There was supposed to be a coffee maker in the room but not in my room, called the front office and they said they will bring one to the room but they never did. I did not expect that Orbitz would put me in this unsafe hotal.
We sincerely apologize for the multiple issues you experienced during your stay at our hotel. We take your feedback seriously and are actively addressing the cleanliness and service concerns you raised. We apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to make it up to you in the future.
I love this hotel! I stay here every time I stay in Flagstaff. You should try the Presidential Suite. It's like a small apt.
We're thrilled to hear that you love our hotel and choose to stay with us every time you're in Flagstaff! Thank you for your loyalty. The Presidential Suite sounds like a wonderful option, and we appreciate the recommendation. It's great to hear that it offers a spacious and apartment-like experience. We'll definitely keep that in mind for future stays. Thank you for your positive feedback, and we look forward to welcoming you back to our hotel on your next visit to Flagstaff!
Thank you for your review and for giving us a perfect score of 5/5! We're delighted to hear that you had a great experience during your stay. Providing excellent service and ensuring guest satisfaction are our top priorities. We're glad that we met your expectations and made your stay enjoyable. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future for another wonderful stay. Thank you for choosing our hotel!
We take great pride in providing our customers with a truly clean and sanitized room using the top-quality Ecolab professional cleaning solutions. While these solutions may have a slightly stronger aroma compared to standard at-home cleaners, our priority is to ensure the highest level of cleanliness and hygiene for our guests. We sincerely appreciate your feedback and are delighted that you found everything else in the room perfect during your stay.