Front desk staff was very curtious and helpful. Checkin at 2:00 AM was very smooth and easy. I left my room at 12:30 PM on Saturday and put the maid room service tag on the door but somehow when I came back at 2:00 PM, room was still not done. The front desk person took it very seriously. She came to my room with new towels and took the old towels out. There was fridge and microwave in the room too. I was overall satisfied with my stay . It was a good value for the bucks.
the continental breakfast is a coffee fake oj an frozen muffins don't offer continrntal breakfast
I loved the entrance decor..I didn’t like the dirty/stained carpeting in room, torn bath towel, and low beds.
Hotel was just ok. The only reason we stayed is because cancellation had to be 3 days prior to arrival. Beds and pillows were lumpy. Next door neighbors kept me awake until 3am with their ruckus! Saw hair on bathroom floor that should not be there. Will not recommend.
Great staff but rooms were old and gross. Bed matresses had stains, sheets were dirty, bed was old and you could feel the springs, you can hear everytime anyone near u flushed the toilet or used the shower or sink it kept us up at night
Hotel name is no where near an ocean. Price to high for the area but I guess the name sells it and when you see it, it is to late to cancel. The ocean is 15 miles out. I was trying to save money on a cheaper rate because we initially was suppose to be in Ventura for a race, so that is my fault. Hotel itself was dirty, needs new carpet in hallway. There were paint spills and dirt in the back entry way, no ice machine- that area had an old dirty fake plant, water smelled like rotten eggs but might just be the town. Carpets are filthy, bathroom had paint peeling off and needs a paint job, toilet paper is paper thin. It was loud music playing but we drowned it out with the a/c and tv on. Trash cans on outside were over filling.
It was fine. I requested and got a room near the lobby. At the north end of the building WiFi is sketchy.
Rooms are descent size, but everything needs to be updated. The mattresses and pillows are hard. The famous continental breakfast is beyond a joke. The amenities shouldn't even offer such thing. Is like getting a sunny d-light and muffin from the vending machine.
Our room was too far from the WiFi router, so we had no access to internet.
Mishandled reservation, uninformed staff, broken clock, missing lampshade, no ice, no iron, no hair dryer, pitiful "breakfast" (a plate of stale muffins a single pot of bad coffee, and a jug of "Tang" - that was cleared out half an hour BEFORE the posted time), spotty Wi-Fi, horrendous, ancient decor.
HOTEL OWNER IS RUDE AND PROFILES BY LOOKS. HOTEL ALWAYS THE GYEST TO HAVE VISTERS til 10pm but it hadmy sister come and me and my daughtersister were in the pool my sister was sitting by tables owner came and kicked her out but not ne1 else visters.
The motel staff were all very helpful during the 4th of July weekend. The rooms were very comfortable.
It smelled musty. Needed renovations. Needed new beds
Ok stuff, but not throughtly cleaned, spider in the restroom.
This hotel was literally coming apart. The bathroom walls were in very poor condition. Could even have asbestos. The rooms smelled horrible. I had to leave the windows open all day with the fan running so the stench could leave. And even though it helped, it still smelled horrible. It is in such poor condition that I didn't even want to sleep inside the sheets. The curtains were ripped as if a cat had a great time ruining them. Other than that the employees were very helpful and kind. That is the only good thing I can think about this stay.
Dirty and old nothing like the photos on the web it smells dirty.muffins and fake orange juice is not a continental breakfast just bad deal
The hotel on the website looked really nice, a place we thought we would accomidate us well. Our first room we got had stains all over the carpet, the room smelled like smoke and dirty, we were afraid to put anything down because something might crawl on it. My husband pulled out the ac filter out of the mini ac and it was so caked with dirt, it was falling off the filter, it was completely disgusting. I asked to be moved to another room and they gave us a cleaner room than the other one, didn't smell as bad, the carpets were not as stained but the mini fridge didn't work and everything was just old, dingy, outdated, and the beds were very uncomfortable, they were sunken in and had old, ugly, uninviting comforters. Overall the place was disgusting, not at all what the website portrayed.
Ocean Gateway Inn places you within 2 miles (3 km) of Santa Paula Theatre Center and Santa Paula City Hall. This 51-room hotel has an outdoor pool, free in-room WiFi, and free self parking.
Ocean Gateway Inn's 51 rooms are air-conditioned and provide microwaves, refrigerators, and free local calls. Guests can expect free WiFi and 32-inch LCD TVs with digital channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Desks are also included.
Guests of Ocean Gateway Inn enjoy features like an outdoor pool, free WiFi in public areas, and free newspapers. If you decide to drive, there's free parking. The 24-hour front desk has staff always at the ready. This smoke-free hotel also has a vending machine.
Front desk staff was very curtious and helpful. Checkin at 2:00 AM was very smooth and easy. I left my room at 12:30 PM on Saturday and put the maid room service tag on the door but somehow when I came back at 2:00 PM, room was still not done. The front desk person took it very seriously. She came to my room with new towels and took the old towels out. There was fridge and microwave in the room too. I was overall satisfied with my stay . It was a good value for the bucks.
We're very glad to hear that you enjoyed your stay with us. Thank you for your feedback and we look forward to welcoming you again soon.
the continental breakfast is a coffee fake oj an frozen muffins don't offer continrntal breakfast
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
I loved the entrance decor..I didn’t like the dirty/stained carpeting in room, torn bath towel, and low beds.
I'm sorry that you were unhappy with your stay. We'll work on fixing the issues you mentioned. Thank you for sharing your thoughts.
Hotel was just ok. The only reason we stayed is because cancellation had to be 3 days prior to arrival. Beds and pillows were lumpy. Next door neighbors kept me awake until 3am with their ruckus! Saw hair on bathroom floor that should not be there. Will not recommend.
Thank you for staying with us. We're sorry that you were not able to enjoy your stay with us. We will take steps to correct the issues. Thanks again.
Great staff but rooms were old and gross. Bed matresses had stains, sheets were dirty, bed was old and you could feel the springs, you can hear everytime anyone near u flushed the toilet or used the shower or sink it kept us up at night
Terribly sorry for the inconvenience. We appreciate your feedback and will work on resolving the issues.
Hotel name is no where near an ocean. Price to high for the area but I guess the name sells it and when you see it, it is to late to cancel. The ocean is 15 miles out. I was trying to save money on a cheaper rate because we initially was suppose to be in Ventura for a race, so that is my fault. Hotel itself was dirty, needs new carpet in hallway. There were paint spills and dirt in the back entry way, no ice machine- that area had an old dirty fake plant, water smelled like rotten eggs but might just be the town. Carpets are filthy, bathroom had paint peeling off and needs a paint job, toilet paper is paper thin. It was loud music playing but we drowned it out with the a/c and tv on. Trash cans on outside were over filling.
We're sorry you did enjoy your experience while staying with us. We'll make sure to take action remedy the matter.
It was fine. I requested and got a room near the lobby. At the north end of the building WiFi is sketchy.
Thank You for letting us know how we did. We hope to welcome you back soon.
Thank you for sharing your thoughts.