The friendliest staff. Very close to Santa Cruz. Gorgeous bar and outside patio. Very happy I stayed here. Also, modern room to boot!
Great staff. Spacious rooms. Comfortable beds. Very comfortable.
Beautiful hotel and great customer service! Will return!
The hotel seems very new and is very well decorated. The bar wasn’t open due to COVID but it looks very nice & the outdoor seating (also closed) looked like a great place to sit and enjoy the evening. Staff was kind and attentive. Only issue was the restroom walls were filthy. Stains, splatters, and smears... some of which were suspicious colors and near the toilet.. so that put a damper on the stay.
The whole place looked clean and new. The beds were comfortable and the room had everything you would need. The shower was huge! We would stay here again.
Clean hotel and a very large room. There were some disappointments here considering it’s a decent hotel. I found it a annoying there are no glasses or wine glasses in the room, even upon request. I was told it’s not covid related, but it’s for safety if the glass were to break. The pillows are old and uncomfortable. Strangely there was no lighting or lamps in the seating area of the room. They gave us one bath towel; when I called down to get another, I was told to come to the front desk. Overall, not very detail or customer oriented hotel
really friendly staff, all of them! Bathroom was spotless, beds very comfy
Everything was good Except the fact that they don’t have a refrigerator inside the room
Cost of hotel beyond exceeded the value we received. We paid $250-$300/night here for a 3-night stay. I understand it's a new hotel but come on!! You need to figure it out ASAP! Primary issue: when you put the sign up on your door that says to "come back later" to clean the room, make sure to have the cleaning staff actually come back later. We had our sign up until noon every day and then removed the sign when we left for the day. Staff never came so we actually never had our room cleaned the entire stay. This was ridiculous.
It is a brand new, very clean hotel with comfortable rooms and bathrooms. Unfortunately, it is very loud and you can hear everything in the hallway and the surrounding rooms.
Located within 2 miles (3 km) of Valley Gardens Golf Course, Four Points by Sheraton Santa Cruz Scotts Valley places you within a few miles (5 km) of Henry Cowell Redwoods State Park. This 128-room, 3-star hotel has a restaurant, free in-room WiFi, and free self parking.
Enjoy a bite to eat at 5030, the hotel's onsite restaurant. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM.
Four Points by Sheraton Santa Cruz Scotts Valley's 128 air-conditioned rooms provide coffee makers, free newspapers, and free local calls. 55-inch LED TVs come with pay movies, and guests can stay connected with free WiFi. Other standard amenities include ironing boards, desks, and free toiletries.
At Four Points by Sheraton Santa Cruz Scotts Valley, guests have access to a fitness center, free WiFi in public areas, and conference space. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a 24-hour business center, express check-in, and express check-out.
The friendliest staff. Very close to Santa Cruz. Gorgeous bar and outside patio. Very happy I stayed here. Also, modern room to boot!
Great staff. Spacious rooms. Comfortable beds. Very comfortable.
Thank you so much for your feedback. We look forward to having you again.
Beautiful hotel and great customer service! Will return!
Hello, We are glad to hear you enjoyed your stay with us! We appreciate you staying with us during this challenging time, and hope to have you back soon! Sincerely, Jeremy
The hotel seems very new and is very well decorated. The bar wasn’t open due to COVID but it looks very nice & the outdoor seating (also closed) looked like a great place to sit and enjoy the evening. Staff was kind and attentive. Only issue was the restroom walls were filthy. Stains, splatters, and smears... some of which were suspicious colors and near the toilet.. so that put a damper on the stay.
Thank you for your feedback. Hope to see you again soon! Happy Holidays!
The whole place looked clean and new. The beds were comfortable and the room had everything you would need. The shower was huge! We would stay here again.
Thank you for your feedback. Hope to see you again soon! Happy Holidays!
Clean hotel and a very large room. There were some disappointments here considering it’s a decent hotel. I found it a annoying there are no glasses or wine glasses in the room, even upon request. I was told it’s not covid related, but it’s for safety if the glass were to break. The pillows are old and uncomfortable. Strangely there was no lighting or lamps in the seating area of the room. They gave us one bath towel; when I called down to get another, I was told to come to the front desk. Overall, not very detail or customer oriented hotel
Thank you for your feedback. Hope to see you again soon! Happy Holidays!
really friendly staff, all of them! Bathroom was spotless, beds very comfy
Thank you for the feedback! We appreciate your business and hope to see you return in the near future!
Everything was good Except the fact that they don’t have a refrigerator inside the room
Thank you for providing us with your feedback. If your travels bring you back to the area just go ahead and request a fridge with the front desk and we will send one up to you.
Cost of hotel beyond exceeded the value we received. We paid $250-$300/night here for a 3-night stay. I understand it's a new hotel but come on!! You need to figure it out ASAP! Primary issue: when you put the sign up on your door that says to "come back later" to clean the room, make sure to have the cleaning staff actually come back later. We had our sign up until noon every day and then removed the sign when we left for the day. Staff never came so we actually never had our room cleaned the entire stay. This was ridiculous.
Thank you for taking the time to provide us with your feedback. I have shared your feedback with our management team. I hope your travels do bring you back to the area so we may have the chance of having you as our guest again.
It is a brand new, very clean hotel with comfortable rooms and bathrooms. Unfortunately, it is very loud and you can hear everything in the hallway and the surrounding rooms.
Thank you for sharing your feedback about your recent stay with us. We are glad that you enjoyed our new hotel. If your travels bring you back to the Santa Cruz/Scotts Valley area it would be our pleasure to make sure you have a nice and quiet room for your next stay.
Hello, Thank you for choosing Four Points By Sheraton for your hotel needs. We are very happy to hear that you enjoyed your stay! We hope to have you back soon. Sincerely, Jeremy