2/10 Terrible
Eric
Traveled with family and small children, Traveled with pets
Apr 19, 2026
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had the worst experience, I've ever had. It started with the clerk when i walked in, i did my part, i called 3 hrs ahead to confirm my status and informed him i would be in about 7pm, i pre registered, i answered all those questions including kids name ages, and puppies. Car info, all of it. When i got there, the clerk had me registered, pull out my license four different times, pull out my car info x4, on the fifth time like 30 min later still standing there at the desk, i ask again do you need anything else, can i put my stuff away( my license, my car info) ihe said yes, so i did, i said we have 2 rooms and 2 puppies. Then he pulls out 4 more papers for me to fill out, all the same info and he asked me for my license again and car info, i had 4 papers to review and fill out after we just did everything, so I'm mad now i been there like more than 35 40 min. He hads me two cards. I walk away not saying anything hit the exit door turn around and realize i have no idea where my rooms are located, he didn't explain anything or give me a map. I look at the rooms notice they are far apart, i have kids and puppies. I walk back to the desk i ask for a map, he says give him a min, hes finishing up another customer, then ignores me starts another customer! I ask again, these rooms are too far apart, Can you give rooms together? Abd starts another customer. So i walk away. My family locates our rooms, my key Doesn’t work, i need a new
one! I checked out 1 day early.Terribl
Eric
Stayed 2 nights in Mar 2026
