Staff was excellent. Breakfast great. Beds very comfortable. Hotel is older and being upgraded. Sheraton should continue to upgrade.
Staff are very friendly and the hotel itself is not bad. However when I arrived to my room the pillows smelled liked old sweat, the bed was lumpy, and the fridge made a really loud noise. It was hard to fall asleep when the bed is so uncomfortable and the pillows smell.
Good location right across the street from shopping and restaurants. The room was in need of an update throughout but it was clean and the bed was comfortable. The staff was friendly and the on-site restaurant had good food and drinks.
Older property that has been renovated. The room was perfect. I parked in the back parking lot and it was very dark back there. Breakfast buffet was plentiful. Nice place to stay that is conveniently located to Bay Area cities.
This place was wonderful!
We had a nice stay at this property. The location is wonderful, the staff friendly, and the brunch was delicious.
The pool
I really liked the fireplace and fire pit that was outside near the pool. The room was spacious and the amenities were great.
Everything
Outdoor heated pool.
My hotel room was facing a freeway so you can hear the cars pass. Nevertheless we had a great stay. Will definitely return next time.
Bed bugs. Hotel did not refund my money and neither did orbitz.
It's an old hotel but some has been remodeled. Windows are old and don't insulate sound or temperature well. No fan in bathroom and shower head doesn't have enough adjustability.
Always very clean and everything up to date. This property is best option for the area.
All good. Praise staff. Workers are what make a stay.
Marin County Civic Center is within a mile (2 km) of Four Points by Sheraton San Rafael Marin County, and other popular attractions like Dominican University of California are within a few miles (5 km). This 3-star hotel welcomes guests with 235 rooms and conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. For your convenience, a buffet breakfast is served for a fee weekdays from 6:00 AM to 9:30 AM.
55-inch LCD TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Sitting areas, refrigerators, and microwaves are also available. Housekeeping is available on request.
Guests of Four Points by Sheraton San Rafael Marin County have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a spa tub, conference space, and a 24-hour business center.
Staff was excellent. Breakfast great. Beds very comfortable. Hotel is older and being upgraded. Sheraton should continue to upgrade.
Staff are very friendly and the hotel itself is not bad. However when I arrived to my room the pillows smelled liked old sweat, the bed was lumpy, and the fridge made a really loud noise. It was hard to fall asleep when the bed is so uncomfortable and the pillows smell.
Good location right across the street from shopping and restaurants. The room was in need of an update throughout but it was clean and the bed was comfortable. The staff was friendly and the on-site restaurant had good food and drinks.
Older property that has been renovated. The room was perfect. I parked in the back parking lot and it was very dark back there. Breakfast buffet was plentiful. Nice place to stay that is conveniently located to Bay Area cities.
This place was wonderful!
We had a nice stay at this property. The location is wonderful, the staff friendly, and the brunch was delicious.
The pool
I really liked the fireplace and fire pit that was outside near the pool. The room was spacious and the amenities were great.
Dear Jhoana L, Thank you for taking the time to share your recent experience at the Four Points by Sheraton San Rafael with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team to improve our service. We hope you choose to stay with us whenever your travels bring you back to San Rafael, CA Warm Regards, Jon Victa Front Office Manager.