Wish we would have known it is under construction when we made our reservation. We did not know until we showed up.
While I understand that hotel construction can be an inconvenience for the customers. The stop seemed pretty lackadaisical regarding issues. Specifically I had a lot of luggage in there was no bellhop help. Normally a great stay at the Embassy Suites but the staff could have figured a way to be a little more amenable for the customers. Other than that generally a good stay.
The place was under major Constuction. We would have never booked there if we were notified like we should have been
Property is under renovation and rooms are not clean and carpets are worn and overall it does not deserve a top rating that it has based on the current situations.
Great stay , special thanks to management for taking care of me .
This property is under construction. The view out my window was of plastic tenting. Construction starts at 9;00 am and goes all day. Some of the amenities were closed for the construction. The staff was amazing but I was upset that I wasn’t informed and that I was charged a normal rate.
Check in was wonderful w/help about surrounding vicinities - friendly. Bar staff awesome - facilities were scruffy but undergoing needed renovations soon. Location was perfect for surrounding areas
Good service, nice atmosphere, free happy hour drinks.
Front lobby is nice, but rooms are in great need of replacement. Very old furniture but bed was comfortable. The indoor pool was beyond capacity of use and we could smell the chlorine inside our room with the door closed. Apparently they will be updating in winter 2019 but other hotels are nicer for the $180.
Staff and good was great. My room was old and outdated. The fridge didn’t work, the heating system was functioning properly. There was a metal cover on the wall that was crooked or broken.
Convenient location for Marin county. Very nice staff. Pool was out of service for a morning, but they provided an expected repair time and met it.
We loved this Embassy Suites. Great staff. Delicious breakfast buffet. Amazing beds.
Friendly, courteous, professional staff offset the dated hotel slated for remodeling next year. Excellent breakfast. Well done cocktail hour. I would return here to stay again on future visits.
Spacious, comfortable suite-style rooms, friendly, attentive, super-efficient staff, delicious hot breakfasts (omelets, pancakes, prepared to order) and amazing (2-hour) happy hour included in room-charge. Spacious and pleasant ambience, very clean. Excellent value! Easy access to Hwy 101, convenient location for Marin destinations and San Francisco. Facility could use some fresh paint and other touch ups.
Located 2.9 mi (4.7 km) from Dominican University of California, Embassy Suites by Hilton San Rafael Marin County is within a 10-minute drive of other popular attractions like Mission San Rafael Arcangel. This 3.5-star hotel has 236 guestrooms and offers an indoor pool, a 24-hour fitness center, and a spa tub. It's connected to the convention center in central San Rafael, and a short drive from Marin County Civic Center Farmers' Market and Marin County Civic Center.
This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
All 236 accommodations afford space to spread out with a separate bedroom and living rooms. Guests can expect WiFi, wired Internet, and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. MP3 docks, sofa beds, and microwaves are other standard amenities.
At Embassy Suites by Hilton San Rafael Marin County, guests enjoy an indoor pool, a 24-hour fitness center, and a spa tub. If you drive, self parking is USD 10 per day, and there's also an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Additional amenities include WiFi in public areas, a conference center, and a 24-hour business center.
Wish we would have known it is under construction when we made our reservation. We did not know until we showed up.
While I understand that hotel construction can be an inconvenience for the customers. The stop seemed pretty lackadaisical regarding issues. Specifically I had a lot of luggage in there was no bellhop help. Normally a great stay at the Embassy Suites but the staff could have figured a way to be a little more amenable for the customers. Other than that generally a good stay.
The place was under major Constuction. We would have never booked there if we were notified like we should have been
Property is under renovation and rooms are not clean and carpets are worn and overall it does not deserve a top rating that it has based on the current situations.
Great stay , special thanks to management for taking care of me .
This property is under construction. The view out my window was of plastic tenting. Construction starts at 9;00 am and goes all day. Some of the amenities were closed for the construction. The staff was amazing but I was upset that I wasn’t informed and that I was charged a normal rate.
Thanks for staying with us. We appreciate your feedback!
Check in was wonderful w/help about surrounding vicinities - friendly. Bar staff awesome - facilities were scruffy but undergoing needed renovations soon. Location was perfect for surrounding areas
Thanks for staying with us. All your comments are essential for us . We are please to advice you that the Embassy Suite of San Rafael will be going through major renovation This year.Looking forward to see you in the future!
Thank you for sharing your feedback. As displayed in every suite, construction hours are from 9a-6p daily and quiet hours are 6p-9a. I apologized if this impacted your stay in any way. We hope to see you back in the near future.