Check in did not like the attitude of the check in person , not friendly
The pool was closed because the pump overheated. The ac was loud and the “queen” beds seem a lot smaller and not comfortable at all. The rooms are average. I would compare them to the cheaper hotels. Total meh. Not worth the price and status of double tree unfortunately.
The staff are friendly and the building is in great shape. And the parking is gated! The location is great for shopping at La Cantera!!!!!
Comfy beds, super clean, friendly staff, delicious breakfast !! Highly recommend. Would be great if you incorporate a coffee station in your lobby.
Great staff, amazing beds and super clean! Highly recommend ✔️
Close to Six flags and shopping centers is what I liked, what I didn’t like was it us under renovations could not use the main entrance and the pool.
A/C was so loud it kept us awake! Remodel may be nice when done but probably won’t plan to stay again!
We didn’t realize the property was being renovated and the main reception entry was fenced and under construction. We thought the hotel was closed but happened to see a small unlit sign saying temporary reception entrance on the end of the building. We were in newly renovated floor and had A/C but public spaces on floor were warm. Fire alarm went off at around 5:25 in the morning. Made it down stairs when a person told us it was a false alarm.
Great hotel location! Close to several shopping centers including la Cantera mall
Nice hotel . Love the staff close to UTSA . Will always use when in San Antonio
Nice hotel close to UTSA. The staff was very friendly.
Had an overall good experience staff was nice and helpful
The front desk staff was great, the service staff a bit disappointed as non of them spoke English. In the room: 1. the tub had no slip mat, so it was super slippery when showering to the point that one hand had to be holding on to the rain, 2. The sink faucet would always get clogged. 3. We had made arrangement to have a late check out (1pm) but when we came back at 11am, the cleaning staff was already in the room cleaning (even though we had the do not disturb sign up) and had disposed of all of our food/ drinks in the fridge.
This was my 2nd time staying at the Wyndham Garden in SA. The first time was back in March 2018 for spring break. The staff is incredibly friendly! The pool is clean and the outside area is nice. My room was spacious with plenty of towels. The staff gave us more towels when we were swimming. Super close to great eats, six flags and only 20 minutes or so from Downtown SA. Parking is great! When we go to San Antonio, we will always make sure we check availability for Wyndham Garden before staying anywhere else.
It’s was very clean and wonderful. The shower was real nice and the pillows very comfortable.
As a couple, we got a king-sized bed. The bathroom couldn't fit two people at the same time as the large door had to be opened all the way to get to the sink, but doing so completely blocked the shower stall door. The bathroom WAS nice, but the sink/counter had only about 8 inches to the right of the sink, and about 5 or so to the left. Need to keep half of our toiletries in the wardrobe. It was CLEAN and pleasant, just not big enough for two folks to move in and out of. The rest of the room was quite nice, spacious, with a very comfortable bed and pillows. We didn't use any housekeeping services as we only stayed a 2 nights, so we can't speak on that. No included breakfast, but there is a buffet for $11.....they cook up eggs/omelettes to order, along with breakfast potatoes and sausage links. However, they had no non-fat dairy options, nor any sort of juice save for orange juice. No waffles/waffle station. The breakfast options at the neighboring What-A-Burger were cheaper, warmer, and required no tipping. The room/hallway was nice and quiet, even though our room was right by the elevators. We saw very few children there, or large families. That may be due to the higher cost of the hotel compared to very close competitors.
They were having issues with their system or another guests checkin which took about 30 minutes to clear up. The facility is nice and the rooms are clean. The beds are a little hard for my taste. Big TV's in the suites. Big bathrooms also. We took advantage of their 5-7 happy hour as well :)
University of Texas at San Antonio is within a 5-minute walk of DoubleTree by Hilton San Antonio Northwest while other popular sites like The Shops of La Cantera are within a 15-minute stroll. This 130-room, 4-star hotel has conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. For your convenience, a full breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
50-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hydromassage showers and hair dryers. Refrigerators, microwaves, and coffee makers are also available.
Guests of DoubleTree by Hilton San Antonio Northwest have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and concierge services. Additional amenities include conference space, a 24-hour business center, and a computer station.
Check in did not like the attitude of the check in person , not friendly
First and foremost, thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio.
The pool was closed because the pump overheated. The ac was loud and the “queen” beds seem a lot smaller and not comfortable at all. The rooms are average. I would compare them to the cheaper hotels. Total meh. Not worth the price and status of double tree unfortunately.
The staff are friendly and the building is in great shape. And the parking is gated! The location is great for shopping at La Cantera!!!!!
Comfy beds, super clean, friendly staff, delicious breakfast !! Highly recommend. Would be great if you incorporate a coffee station in your lobby.
Great staff, amazing beds and super clean! Highly recommend ✔️
Thank you for your comments. we appreciate it! We hope that you come back to visit us soon!
Close to Six flags and shopping centers is what I liked, what I didn’t like was it us under renovations could not use the main entrance and the pool.
A/C was so loud it kept us awake! Remodel may be nice when done but probably won’t plan to stay again!
We didn’t realize the property was being renovated and the main reception entry was fenced and under construction. We thought the hotel was closed but happened to see a small unlit sign saying temporary reception entrance on the end of the building. We were in newly renovated floor and had A/C but public spaces on floor were warm. Fire alarm went off at around 5:25 in the morning. Made it down stairs when a person told us it was a false alarm.
Thank you very much for your review! We appreciate it.
First and foremost I would like to take this time to apologize for the inconvenience you incurred during your stay at our hotel. We greatly value you as our guest and appreciate your feedback, it is our loyal guests who help us with the continuous improvement of our product and service that you expect from our brand. Please rest assured that your concerns are being addressed with the pertaining department heads to ensure that it doesn't occur again. I am sorry that we didn't earn a perfect 5 from you and would like to have the opportunity to make it right on your next trip to our wonderful city of San Antonio.