Clean, comfortable, cozy room; inviting interior and decor; reasonable rates at the time of my stay; convenient location for shopping, dining, recreation. The gentleman who checked me in was stellar: kind, friendly, respectful, professional, efficient and helpful. My checkout experience, however, was the exact opposite. I checked out late, around 11:30, and did phone the front desk, albeit at the last minute. And I fully understand and appreciate that guests need to be out of the hotel by the standard checkout time of 11:00. However, I was moving somewhat slowly due to not feeling well, so I was harangued by the housekeeping staff on duty, who stood by the room door from approximately 11:00 until I had myself and my belongings out of the room. They have a time-constrained job to do, I know, but I was not being suspicious, attempting to steal anything, doing anything illegal, being unreasonable or purposely "squatting." The harassment continued as I made my way from the second floor to the front desk: One of the two female employees at the front desk came in the front door as I was resituating my belongings in the open nook area above the front desk and stopped to stare/glare at me, not once but twice, doubling back after starting to walk toward the front desk. It was a bizarre, unsettling and menacing initial encounter with this female employee, whose name I did not bother to catch. Once I got to the front desk, this employee was perfunctory and anything but kind or friendly.