The hotel was fine, but we had difficulty checking in. Apparently, Orbitz did not do its job in our booking of this hotel; therefore, the hotel did not have record of our booking. We had to call Orbitz upon our arrival and it took some time and frustration before we could check in. It's not the hotel's fault, but Orbitz did not do what it's supposed to do.
The property was wonderful. I loved everything about it.
property was very nice and just what we needed after a long day of travel. Everyone was very friendly and helpful.
Amazing thank you
I thoight the location was great. The little town was fun. Not much around in the off season, but fun.
The location is great for Mt Rushmore, the Black Hills and Custer State Park. We were there during the COVID and do there were extenuating circumstances and we maybe didn’t see them at their best but it was a trip with other stops and this was the least impressive performance. Things were clean and as I said above it was close to much.
Super 8 quality at triple the price! The location was quite convenient and the staff was friendly. However, there were many negatives. A prior guest left a dirty sock on the floor and housekeeping never removed it, making us question their overall cleaning. The bathtub faucet trickled water continually all week and housekeeping never requested maintenance address that either. (We submitted a maintenance request when we left.) The breakfast buffet had no cereal, pastries or bread all week, just scrambled eggs and sausage links every day. WiFi was so slow as to be unusable (think 1998 speeds). Parking was inadequate, filling almost every night. The sofa sleeper was horribly uncomfortable. Most employees wore no masks, none wore gloves, and they made everyone sign paper forms at check-in without sanitizing pens, like COVID-19 doesn’t exist! Lots and lots of negatives for a place charging over $200 per night...
Very clean and staff is very attentive. The breakfast was very good and super close to Mount Rushmore. Convenient. I would definitely come back to this location
I loved the lobby the most. It made me feel just liked I stepped into the old west and the prairie of SD. The theme of the lobby and the décor made the West come alive. The manager, Robert was awesome!
Nice right on the way to MT. Rushmore... had some issues with keys...that was resolved before it became a burden
Lovely hotel in a wonderful location which allowed us to go easily to where we wanted to go.
Located within a 5-minute walk of Big Thunder Gold Mine, Comfort Inn & Suites Mt. Rushmore is within a 15-minute stroll of Gutzon Borglum Historical Center. This vacation home has 82 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is included with your stay.
All 82 soundproofed homes feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Free newspapers, free local calls, and hair dryers are also standard.
Comfort Inn & Suites Mt. Rushmore offers an indoor pool, free WiFi in public areas, and a spa tub. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Additional amenities include conference space, a business center, and coffee/tea in a common area.
The hotel was fine, but we had difficulty checking in. Apparently, Orbitz did not do its job in our booking of this hotel; therefore, the hotel did not have record of our booking. We had to call Orbitz upon our arrival and it took some time and frustration before we could check in. It's not the hotel's fault, but Orbitz did not do what it's supposed to do.
The property was wonderful. I loved everything about it.
Thank you so much for your kind review, we are happy you chose us for your stay and we were able to make your trip more enjoyable. We hope to see you again in the future.
property was very nice and just what we needed after a long day of travel. Everyone was very friendly and helpful.
Thank you for your great review. We work hard to offer high-quality service to every guest.
Amazing thank you
I thoight the location was great. The little town was fun. Not much around in the off season, but fun.
The location is great for Mt Rushmore, the Black Hills and Custer State Park. We were there during the COVID and do there were extenuating circumstances and we maybe didn’t see them at their best but it was a trip with other stops and this was the least impressive performance. Things were clean and as I said above it was close to much.
Thank you for staying with us during your visit to Mount Rushmore and the Black Hills. I hope you had safe travels throughout and enjoyed the area.
I am sorry you had a bad booking experience upon your arrival at our hotel. I do hope our staff did everything they could to assist you and explain the situation fully to your understanding. However I am glad you were able to get things sorted out and enjoy the rest of your stay with us.