I thoight the location was great. The little town was fun. Not much around in the off season, but fun.
The location is great for Mt Rushmore, the Black Hills and Custer State Park. We were there during the COVID and do there were extenuating circumstances and we maybe didn’t see them at their best but it was a trip with other stops and this was the least impressive performance. Things were clean and as I said above it was close to much.
Super 8 quality at triple the price! The location was quite convenient and the staff was friendly. However, there were many negatives. A prior guest left a dirty sock on the floor and housekeeping never removed it, making us question their overall cleaning. The bathtub faucet trickled water continually all week and housekeeping never requested maintenance address that either. (We submitted a maintenance request when we left.) The breakfast buffet had no cereal, pastries or bread all week, just scrambled eggs and sausage links every day. WiFi was so slow as to be unusable (think 1998 speeds). Parking was inadequate, filling almost every night. The sofa sleeper was horribly uncomfortable. Most employees wore no masks, none wore gloves, and they made everyone sign paper forms at check-in without sanitizing pens, like COVID-19 doesn’t exist! Lots and lots of negatives for a place charging over $200 per night...
Very clean and staff is very attentive. The breakfast was very good and super close to Mount Rushmore. Convenient. I would definitely come back to this location
I loved the lobby the most. It made me feel just liked I stepped into the old west and the prairie of SD. The theme of the lobby and the décor made the West come alive. The manager, Robert was awesome!
Nice right on the way to MT. Rushmore... had some issues with keys...that was resolved before it became a burden
Lovely hotel in a wonderful location which allowed us to go easily to where we wanted to go.
Nice place to stay, looks new and has all the amenities for a family of 4. I would recommend staying here, you can walk to everything from here, pool and hot tub are nice. Staff was nice, plenty of parking too.
Only a few miles from Mt. Rushmore so excellent location. Keystones is a small town, so keep that in mind. Rapid city is only 20 miles away. Only one restaurant open when I stayed in March. It was right next door to the hotel which was nice. They were unfortunately out of a good bit of their breakfast, but since it's free I can't really complain.
good place....................................................................................................
Beautiful hotel, very knowledgeable about local activities. Very clean, good breakfast. We look forward to coming back.
The location was outstanding! Near Mt Rushmore, easy access to all local attractions, and the room was nice. Our beds were comfortable and breakfast was convenient. The pool felt a bit off with the chemicals and the hot tub was at 105 degrees the whole time. Our kids were unusually irritated by the pool water, and the adults could not enjoy the hot tub fully because it was too hot.
Everyone at the hotel were really helpful and very knowledgeable about the area.
Located within a 5-minute walk of Big Thunder Gold Mine, Holiday Inn Express & Suites Mt. Rushmore, an IHG Hotel is within a 15-minute stroll of Gutzon Borglum Historical Center. This hotel has 82 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is included with your stay.
All 82 soundproofed rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Free newspapers, free local calls, and hair dryers are also standard.
Holiday Inn Express & Suites Mt. Rushmore, an IHG Hotel offers an indoor pool, a spa tub, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include conference space, a business center, and coffee/tea in a common area.
I thoight the location was great. The little town was fun. Not much around in the off season, but fun.
The location is great for Mt Rushmore, the Black Hills and Custer State Park. We were there during the COVID and do there were extenuating circumstances and we maybe didn’t see them at their best but it was a trip with other stops and this was the least impressive performance. Things were clean and as I said above it was close to much.
Super 8 quality at triple the price! The location was quite convenient and the staff was friendly. However, there were many negatives. A prior guest left a dirty sock on the floor and housekeeping never removed it, making us question their overall cleaning. The bathtub faucet trickled water continually all week and housekeeping never requested maintenance address that either. (We submitted a maintenance request when we left.) The breakfast buffet had no cereal, pastries or bread all week, just scrambled eggs and sausage links every day. WiFi was so slow as to be unusable (think 1998 speeds). Parking was inadequate, filling almost every night. The sofa sleeper was horribly uncomfortable. Most employees wore no masks, none wore gloves, and they made everyone sign paper forms at check-in without sanitizing pens, like COVID-19 doesn’t exist! Lots and lots of negatives for a place charging over $200 per night...
Thank you for taking the time to provide this feedback. I apologize that there were some negatives to your stay. In the future please let us know of any issues in your room as soon as possible so we have the opportunity to fix them and make your stay as comfortable as possible. In South Dakota there is no mask mandate, masks are provided for staff but they are up to the individuals discretion to wear them and when. We do disinfect any and all pens at the front desk and in-between each check in we disinfect the desk. I hope you still enjoyed the fresh air and the beautiful Black Hills.
Very clean and staff is very attentive. The breakfast was very good and super close to Mount Rushmore. Convenient. I would definitely come back to this location
Thank you for staying with us! I'm glad that you enjoyed our breakfast and our convenient location! We hope you had safe travels and please visit us again in the future!
I loved the lobby the most. It made me feel just liked I stepped into the old west and the prairie of SD. The theme of the lobby and the décor made the West come alive. The manager, Robert was awesome!
Thank you for staying with us! It's great to hear that you had a comfortable stay and that you liked our decor! It's also great to hear that Robert was accommodating during your stay. We hope to see you again in the future!
Thank you for staying with us during your visit to Mount Rushmore and the Black Hills. I hope you had safe travels throughout and enjoyed the area.