The room smelled like smoke. The window was wide open when we arrived so I think they were trying to air it out. The bathroom was the smallest ever! Beds were good and the breakfast was good. All of the restaurants in the area closed at 8pm and we arrived about 8, so dinner was a no go.
Great place to stay near by plenty of attractions and breakfast was awesome
Great stay! I wish people wear masks while pandemic is ongoing.
Good location, but room was not clean (dirty Kleenex on floor, used sharp on floor used for diabetes tests, trash on floor).
Comfortable hotel, wonderful breakfast, very helpful staff and a convenient location. We would definitely stay there again.
Nice place to stay at Mt Rushmore.
Bath/toilet room was tiny and worn looking, Stairways are worn looking. Breakfast was generally good, but no coffee day one and no sausage days two and three. Inquired about check-in one hour early and was told bluntly "no early check-in". Based on the overall Orbitz rating for this property, was expecting something significantly better!
Loved the friendly staff, the full breakfasts, and the BBQ. The cold bottled water in the lobby at all times was so thoughtful! Our 4 grandkids had so much fun in the gameroom, too! The best part, though, was how convenient it was to walk to everything Keystone! We were so happy with our stay there!
We stayed here last year for the first time and came back this year. Nice, convenient, clean, good hot breakfast, great staff, fun game room and an indoor pool.
We loved our stay here. The balcony was a great place for coffee in the morning and we had plenty of chairs for seating both on the balcony and in the room. The sink is outside the bathroom, which we love to have so we can use the sink while someone else is showering. The pool and game room are simple, but nice touches. The breakfast was very good. It is a VERY short drive (walkable if you want) back to the Keystone main street area. All in all, a really great stay in a great location.
The staff was fabulous! They went over and above! The pool was perfect, loved the salt water.
Interesting facility. Nice change from all the cookie cutter motels I stayed in on this trip. Drive out of Mt Rushmore, take a left, round the curve and there's the hotel. Walk to the local shops, or the Subway next door and get your first meal of your trip for under $50. Good expanded continental breakfast actually served on plates with silverware!
Great place to stay when visiting Mt Rushmore Comfy beds. Great breakfast! No complaints!
The rooms were very clean. This is an older hotel so the room smelled musty. Fortunately we had a balcony so we could open the door to let fresh air in. That did the trick each time we came back to the room. I’d stay there again, especially since it is out of the hustle and bustle area and so near Mount Rushmore.
Great location. Nice hotel. Great breakfast!
We had a short visit and it was unique and older as I knew. The rooms were clean and area is safe. Long drive to Rapid City if you are going back and forth, but it is a beautiful drive. The only downside was the walls are pretty thin in that you can hear your neighbors very well. It is a pet friendly hotel and there were barking dogs quite often. I did complain to the front desk and they resolved it with the people staying with pets very quickly.
We loved how centrally located this hotel was to many different things, not only Mount Rushmore. It was quiet and the hot breakfast was great!
Big Thunder Gold Mine is within a mile (2 km) of Roosevelt Inn Mount Rushmore, and other popular attractions like Mount Rushmore are within a few miles (5 km). This 40-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.
Start your day off right with a free continental breakfast, served each morning from 6:30 AM to 9:30 AM.
All of Roosevelt Inn Mount Rushmore's 40 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Other standard amenities include free local calls and hair dryers.
Guests of Roosevelt Inn Mount Rushmore enjoy features like an indoor pool, free WiFi in public areas, and an arcade/game room. If you plan to drive, free parking is available. Staff members can help with accommodation requests, and provide front-desk service during limited hours. Additional amenities include express check-out, a terrace, and laundry facilities.
The room smelled like smoke. The window was wide open when we arrived so I think they were trying to air it out. The bathroom was the smallest ever! Beds were good and the breakfast was good. All of the restaurants in the area closed at 8pm and we arrived about 8, so dinner was a no go.
Great place to stay near by plenty of attractions and breakfast was awesome
Hi Raymond! We're happy you enjoyed our hot breakfast! Please come see us on your next trip!
Great stay! I wish people wear masks while pandemic is ongoing.
Thanks Jerry for a wonderful review. We love hearing you had a great stay. We work very hard to treat you right and make sure your room is clean and comfortable. Add in our free hot breakfast, free game room, pool, and location at the base of Mount Rushmore and we are a great vacation spot. I am sorry that many people in the area do not wear masks. The state has no mandates. We encourage people to wear a mask and social distance and we offer free masks. Ultimately, right now it is a personal decision. Lets hope this pandemic stops, and we can get back to normal. Thanks for staying and we hope you had a great Black Hills vacation. Please come back and visit us again.
Good location, but room was not clean (dirty Kleenex on floor, used sharp on floor used for diabetes tests, trash on floor).
Arnold, we appreciate your feedback. I am very sorry to see your room was not cleaned. I sincerely hope you went directly to our front desk and asked for a manager. This would be completely unacceptable. We have very strict protocols for cleaning and with Covid we have took that level to a new level. This is not indicitive of feedback we receive on cleanliness, and that makes it even more disappointing. I assure you we will discuss this with our staff and we will retrain if necessary or take the steps necessary to correct this from happing again. I am extremely sorry if we failed you. Please reach out to us so we can discuss this with you if we haven't already. We thank you for appreciating our location, but my primary focus is on your satisfaction. Thank you for staying with us and we hope you enjoyed the Black Hills. I apologize again and thank you for letting us know.
Comfortable hotel, wonderful breakfast, very helpful staff and a convenient location. We would definitely stay there again.
Maria, thanks for a 5 out of 5 review. We love all the great things you had to say. Comfortable, wonderful, helpful, convenient. We appreciate you enjoyed the hotel, and our free hot breakfast with omelets, pancakes, biscuits and gravy, and so much more. thanks for the kind words about our staff. We deeply care about guest satisfaction, we want you to feel at home and know your great vacation means a lot. We also are excited you liked our location at the base of Mount Rushmore and walking distance to food, shops, and entertainment. Thanks for staying with us and we are so happy you enjoyed the Black Hills and the many things to see and do. It is awesome you will definitely come back again....when? Just kidding, but we will welcome you with open arms if you should stay with us again.
Nice place to stay at Mt Rushmore.
Thanks Kevin for your feedback, it is awesome. We are so happy to see you had a wonderful stay at our hotel near Mount Rushmore and we thank you for staying with us. We feel we have the best customer service. We care about our guests and we show our appreciation by offering clean, comfortable rooms, nice amenities, free hot breakfast, free game room, and a staff eager to serve. We are glad you had a great Black Hills vacation and look forward to see you again some day soon.
Bath/toilet room was tiny and worn looking, Stairways are worn looking. Breakfast was generally good, but no coffee day one and no sausage days two and three. Inquired about check-in one hour early and was told bluntly "no early check-in". Based on the overall Orbitz rating for this property, was expecting something significantly better!
We apologize for the lack of breakfast products, we are doing our best to stay stocked but due product shortages nationwide it is a challenge. We truly wish we could accommodate an early check-in but due to short staffing as is the problem across the nation we could not also with it not being scheduled ahead of time. If you would like an early check-in in the future please shedule ahead of time and we certainly will make that happen. We are constantly trying to improve our property and we thank you for your review and we will address the stairs and bathrooms as soon as possible.
Loved the friendly staff, the full breakfasts, and the BBQ. The cold bottled water in the lobby at all times was so thoughtful! Our 4 grandkids had so much fun in the gameroom, too! The best part, though, was how convenient it was to walk to everything Keystone! We were so happy with our stay there!
We appreciate you writing a review and letting us know that you were so happy with your stay at the Roosevelt Inn. That makes us happy to hear! We take customer satisfaction seriously, as you can tell by the friendly staff who really want to do what they can to give everyone a pleasant stay. I'm glad that the grandkids had so much fun in the game room, too. That and the swimming pool and free breakfast are always popular. The bbq was something new that we tried, but I will pass along your compliments on that. Often the comments on our great location are in reference to us being the closest hotel to Mt. Rushmore, but as you mentioned the town of Keystone is also special and a great place to stroll and enjoy the shops and other attractions. We are well positioned for visiting almost any part of the Black Hills by car, too. So it is a nice place to stay for any length of vacation. I hope we see you again in the future!
We stayed here last year for the first time and came back this year. Nice, convenient, clean, good hot breakfast, great staff, fun game room and an indoor pool.
Thank you for staying with us and sharing. Thanks for making a second trip to see us and we are excited you had another great time. We are very happy to know you found the room clean and nice and everything convenient. We love hearing you enjoyed breakfast which is hot and free. We offer many items from pancakes, to sausage, biscuits and gravy, to fresh fruit, and potatoes, and much more. There is a lot to do inside from our free game room and indoor pool, to sitting and relaxing on the Gazebo. Walk outside and your walking distance to food, eats and entertainment, or drive a couple minutes and see Mount Rushmore. Lastly, thank you for the kind word about our famous South Dakota friendly staff. We are eager to serve and make your stay special. We go the extra mile to assist, matter fact we stopped keeping track of the mileage. Thanks again for staying and sharing. We are overjoyed that you had such a awesome time in the Black Hills and we look forward to seeing you come back in the future soon one day.
Hi Larry! Thank you for staying with us at Roosevelt Inn. We're glad you enjoyed your stay here with us. I will address that issue with our housekeeping staff. Hope to see you again on your next trip to the Black Hills!