Randall's Island Vacation Packages

The staff was always professional and friendly.

Close to attractions. Staff was helpful and knowledgeable.

This hotel is fine...for a 3 star hotel. My issue is we paid 5-star prices (over $500 per night) for 3 attention to detail. Just a few examples - I could go on and on...upon entering our room our refrigerator was sitting broken outside our door. They brought another one up but it would not fit the cabinet that was designed for it so it just sat in the room taking up room. The TV has TWO remotes...you have to dicker back and forth with both of them to get the TV to work on the right input, etc. No one wants to have to figure all that out on a short vacation. Bed was only 18 inches off the floor. Was told I could have requested a higher bed but who would know that ahead of time to request that. The workout room has no towles three days in a row even though I alerted them about it on Day 1. Also, the workout room TVs didn't work...Just overall lack of attention to detail and amenities you would expect from someone charging over $500 a night.

Staff and hotel were wonderful! The one area we felt needs improvement is the mattresses/pillows situation. The beds are quite hard and the pillows also need some substance. Other than that, we had a fabulous stay and appreciated everything the hotel offers. Loved being in between little Italy, Chinatown and close proximity to the subway.

The staff upon arrival ere friendly and very funny. I had a great time during my stay.