Smoking all over the facility pot all over the facility being smoked
Didn't even get to stay. Hotel overbooked. Even with a prepaid reservation my double room was given away and i was offered a single for 3 people. Manager extremely rude and wouldn't even help.
When we got there after having had reservations made online a month prior, the clerk rudely told us that he did not had rooms for us because they were given to someone else and he had no more rooms available to give us. He could clearly see our reservations on his screen and chose to let our rooms to someone else instead. And then said there's nothung i can do and walked away leavin me with my children in the lobby with no place to stay the night and no option to stay anywhere else since all of the other hotels nearby were booked. I will NEVER make a reservation there again and I encourage everyone else to stay somewhere else since you'll be talking a big risk and won't know if you have a room or not until it's too late.
Horrible, reeked of smoke everywhere. they tried to cover it up in the second room offered with a fragrant deodorizer but the smoke permeated the carpet, drapes, mattress, and pillows. Had to keep the windows open on a rainy muggy night with the bathroom exhaust fan on all night just to breath. Supposedly all non smoking rooms but not enforced.
We checked into the hotel and within 5 minutes of entering the room found 2 BED BUGS. So we ran out of that place and never looked back. We are still working with Orbitz on getting a full refund for the “stay”.
I had a excellentz day on thing I think shippy better is the breakfast menu
(1) No room service (2) No supplies in the bathroom - no soap, no shampoo, no glasses / cups for water, no coffee machine, no ironing board - nothing except beds. (3) Lousy breakfast - when I inquired whre the breakfast is, I was told to pick up muffins and bars from a basket in front of the counter!!! Do you call that breakfast? (3) Very poor service at the counter - absolutely no indication about what we were about to experience. () Never ever staying again at any Extended Stay. I advise all to keep away from the outfit calling itself a place to stay extensively!!!
Rooms werent cleaned rooms had a odor to it..the kitchenette was gross not clean at all
I like that it has its own kitchen with pots and pans
It is too old and dirty. Orbitz should delete this from your customer list. I could not sleep it.
The staff were outstanding! Kind, helpful, patient, caring. They were geniune and this made my whole experience pretty fantastic! Love the location as well. Comfortable accomodations. Well worth the money spent!
The property was clean and near commercial areas with a restaurant next door.
Good hotel with a nice location blast blast blast blast
Nice stay, good room for my service animals, convince location
It was evident that there are individuals smoking within the hotel and on its premises. There were even signs posted by the hotel management by exit doors that had reminders not to smoke. There were cigarette butts all over the ground by one of the back doors. The hallways smelled of cigarette smoke. My room was a "non-smoking" room. It was clean but overall could use some maintenance and touch-up. If I kept the air conditioner on and the air circulating in the room it would not smell. However, when the air turned off I could smell cigarette smoke. I think this was coming from the hall and or from the rooms around me. I was on the second floor about hallway down the hall. All-in-all this did not bother me that much because I was not in the room but to sleep. It was the most affordable rate I could find during my travel. However, those with respiratory issues may have a more challenging or uncomfortable stay.
Very good basic accommodation for an extended stay. Our room was clean and comfortable and the staff was very helpful. It was quiet and the location convenient for us.
We booked the room at the last minute after we lost power and heat due to a nor’easter. The room was a perfect size for a family of three. The full kitchen was a blessing. My only issue was the cleanliness of the bathroom- I found hair in the bathtub before any of us had a chance to use it.
There was so many things wrong with this hotel room that it is not even funny paint was peeling off the walls the room was dirty the towel rack in the bathroom was bent and falling off the wall we only had about five TV channels the room is the size of a closet.
Extended Stay America Suites Ramsey Upper Saddle River places you within a 10-minute drive of Suffern Railroad Museum and Lower Hudson Valley Challenger Learning Center. This hotel has 101 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other amenities include kitchens, refrigerators, and microwaves. Housekeeping is available on request.
Extended Stay America Suites Ramsey Upper Saddle River features free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
Smoking all over the facility pot all over the facility being smoked
Didn't even get to stay. Hotel overbooked. Even with a prepaid reservation my double room was given away and i was offered a single for 3 people. Manager extremely rude and wouldn't even help.
Christine, thank you for your review. We are sorry we were unable to accommodate you in the room you booked and regret the inconvenience caused. We will bring your concerns to the attention of our staff as we continuously strive to improve. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
When we got there after having had reservations made online a month prior, the clerk rudely told us that he did not had rooms for us because they were given to someone else and he had no more rooms available to give us. He could clearly see our reservations on his screen and chose to let our rooms to someone else instead. And then said there's nothung i can do and walked away leavin me with my children in the lobby with no place to stay the night and no option to stay anywhere else since all of the other hotels nearby were booked. I will NEVER make a reservation there again and I encourage everyone else to stay somewhere else since you'll be talking a big risk and won't know if you have a room or not until it's too late.
Jenna, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Horrible, reeked of smoke everywhere. they tried to cover it up in the second room offered with a fragrant deodorizer but the smoke permeated the carpet, drapes, mattress, and pillows. Had to keep the windows open on a rainy muggy night with the bathroom exhaust fan on all night just to breath. Supposedly all non smoking rooms but not enforced.
We checked into the hotel and within 5 minutes of entering the room found 2 BED BUGS. So we ran out of that place and never looked back. We are still working with Orbitz on getting a full refund for the “stay”.
Thank you for your review. We are sorry for the issue you encountered and regret the disappointment caused. As the name is Anonymous, please reach out to us so that we can identify the room you occupied and inspect it. Sincerely Hotel Management
We are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for your excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
I had a excellentz day on thing I think shippy better is the breakfast menu
Doretta, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
(1) No room service (2) No supplies in the bathroom - no soap, no shampoo, no glasses / cups for water, no coffee machine, no ironing board - nothing except beds. (3) Lousy breakfast - when I inquired whre the breakfast is, I was told to pick up muffins and bars from a basket in front of the counter!!! Do you call that breakfast? (3) Very poor service at the counter - absolutely no indication about what we were about to experience. () Never ever staying again at any Extended Stay. I advise all to keep away from the outfit calling itself a place to stay extensively!!!
Jay, thank you for your review. We are sorry for your disappointment with the lack of some amenities in your room. Kindly note, these amenities are available at front desk upon request. Also know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee. We are also sorry for the poor service you experienced. Your feedback is important to us, and we will use it to improve our services going forward. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Rooms werent cleaned rooms had a odor to it..the kitchenette was gross not clean at all
Thank you for staying with us. We are sorry for the odor and cleanliness issue you experienced in your room and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean. We hope to have the chance to serve you better in the future. Sincerely, Hotel Management
I like that it has its own kitchen with pots and pans
Thank you for the excellent feedback! It is d to hear your suite felt like your delightful to know you had a pleasant stay. As an extended stay hotel, we do offer more 'apartment-like amenities' since many of our guests stay with us for weeks at a time and appreciate the comforts of home on the road, so we are glad you enjoyed the fully equipped kitchen. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management
Dear Dana, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future. Sincerely, Hotel Management