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Recent guest reviews

There was large party Labor Day weekend (Saturday). I could not get to sleep until 2 am. I mentioned this at the front desk the next morning. All I was told that the police was called. I did not receive an apology about the noise. It was a cold response from the front desk. I was too frustrated to ask for the manager. The parking lot was trashed w/ fast food wrappers. I don't think I'll return to this property in the future

I stay here quiet often its my favorite “go to” hotel but this time the staff were very rude. I go back to get seconds for breakfast & the lady tells me i can only come once. My shower was clogged in the first room & the guy at front desk at night told me i couldnt shower & would have to wait until the morning & theres nothing he can do about it. Im very disappointed.

Friendly staff, great clean room, great location easy access to the freeways.

Very comfortable rooms. Extremely friendly helpful staff. And great amenities..

Lovely facility. Had snacks at the bar, they were good but warm at best, the one staffer was literally running trying to get everybody their food and drinks. He should have had some help.

Loved the feel of the whole property. Very quiet and the suites are well equipped with a comfortable and relaxing feel.

Loved Everything. And when I checked in the customer service Rep he was so nice and professional

Breakfast time is a bit chaotic as there was a lot of people at the same time, same place. Overall food is pleasant.

Good location for visiting relatives. Easy access and good parking. Close to restaurants.

Nice pool Drinks at pool BBQ available outside! Very nice place!

Room was well appointed and clean with a full kitchen. Nice place if you have need to be in that area

The hotel itself was nice and the room was clean and as expected. Breakfast was good. My only issues were even though they have a "quite neighbor policy" the walls are thin and I could hear the couple in the room above me having sex and the bed was banging against the wall at 2 am. Also, the morning after I checked in and went to breakfast, when I came back to the room my key was not working. I walked back to the front desk and was given a new key. An hour later that key stopped working too. When I went to get a new key for the second time, the front desk staff was completely unapologetic.

The suite was perfect ! I only had 1 major issue and it had nothing to do with the suite. Our neighbors were LOUD having sex THE ENTIRE TIME. I am surprised the wall in the bedroom is still up. We didn't get any sleep or rest. My husband and I had to move to the living room area/door closed. It didnt matter tho, I am surprised the building still stands

Nice pool Quiet Late night dinners in your own kitchen. Very relaxing place!

Quiet Room With a full kitchen to make your food he way you want it!

Chabot Drive Pleasanton CA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

HYATT house Pleasanton is a short stroll from Hacienda Business Park and Team Health West. This 128-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge.


Rooms

All 128 heated accommodations feature kitchens and space to spread out with a separate bedroom and living rooms. 37-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. MP3 docks, coffee makers, and free newspapers are also standard.


Property features

Guests of HYATT house Pleasanton have access to an outdoor pool, a 24-hour fitness center, and a spa tub. There's free parking and a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include an outdoor tennis court, free WiFi in public areas, and conference space.

Room options

Deluxe Suite, 1 Bedroom

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 1 Bedroom, Pool View (1 King Bed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Suite, 2 Bedrooms

2 King Beds and 1 Double Sofa Bed | Sleeps 6

Suite, 2 Bedrooms

1 King Bed and 2 Double Beds | Sleeps 6

Guest reviews for HYATT house Pleasanton

Everyone (19) Couples (3) Business (1) Family (15) Friends (1)
3
Family Family

There was large party Labor Day weekend (Saturday). I could not get to sleep until 2 am. I mentioned this at the front desk the next morning. All I was told that the police was called. I did not receive an apology about the noise. It was a cold response from the front desk. I was too frustrated to ask for the manager. The parking lot was trashed w/ fast food wrappers. I don't think I'll return to this property in the future

By on Oct 2, 2020

Review comment responded on Oct 3, 2020

Our apologies for what you have described! We would love to host you again to prove that this is not the norm here at the Hyatt House Pleasanton.

2
Family with small children

I stay here quiet often its my favorite “go to” hotel but this time the staff were very rude. I go back to get seconds for breakfast & the lady tells me i can only come once. My shower was clogged in the first room & the guy at front desk at night told me i couldnt shower & would have to wait until the morning & theres nothing he can do about it. Im very disappointed.

By , from Pleasanton on Aug 17, 2020

Review comment responded on Aug 19, 2020

Monique, R-Jay here. My most sincere apologies for what you have described. Due to the Covid-19 restrictions, breakfast is very limited and is a onetime daily service. I am very happy that the transfer to the room right next door to you was an option when you let us know about the shower!! I truly hope the remainder of the saty a more satisfying!!!

5
Family

Friendly staff, great clean room, great location easy access to the freeways.

By , from Portland on Aug 1, 2020

Review comment responded on Aug 1, 2020

THANK YOU so much for the 5 out of 5!!!! We are so happy that you enjoyed your stay!!!

5
Everyone

By on Jan 28, 2020

Review comment responded on Feb 1, 2020

Thank you so much!!!

5
Everyone

By on Nov 18, 2019

Review comment responded on Nov 18, 2019

Happy to hear you enjoyed your stay. Hope to see you again soon.

5
Everyone

By on Sep 9, 2019

Review comment responded on Sep 11, 2019

Thank you so much for the kind review. We are so happy that you enjoyed your stay!

5
Family Friends Family

Very comfortable rooms. Extremely friendly helpful staff. And great amenities..

By on Sep 5, 2019

Review comment responded on Sep 5, 2019

Thank you so much for the kind review. We are extremely happy that you enjoyed your stay and we hope to see you again in the future!!!

5
Business Business

Lovely facility. Had snacks at the bar, they were good but warm at best, the one staffer was literally running trying to get everybody their food and drinks. He should have had some help.

By on Jun 14, 2019

Review comment responded on Jun 17, 2019

Thank you so much. We appreciate the constructive criticism. We will take your comments to heart and look into options to further help the staff.

4
Everyone

By on May 24, 2019

Review comment responded on May 25, 2019

Thank you so much for the positive review. Hope to see you again!!!

5
Family

Loved the feel of the whole property. Very quiet and the suites are well equipped with a comfortable and relaxing feel.

By on May 3, 2019

Review comment responded on May 4, 2019

We are hoping to have you back and enjoy our facility again soon.

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