Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
from $99
Best Western Plus Placerville Inn
2.5 out of 5.0
3.7
out of 5
Average Guest Review
See all 36 reviews
This hotel is most popular for:
Recent guest reviews
Upon checking in, the general manager stated I booked three rooms although on my orbitz confirmation it only showed one room booked as it was supposed to. The manager then lets me know he cannot to anything to modify that since I booked through orbitz. I called orbitz and they spoke with the hotel manager and had that taken care of for me. The morning after my stay, I noticed a live insect on the pillow and found another when I pulled the sheets back. Upon checkout, I let the hotel front desk staff know and he stated he couldn't do anything for me regarding price adjustment or full refund since I booked through orbitz. I contacted orbitz that evening and they helped with communicating to the hotel but unfortunately could not do anything since the general manager had gone home for the day. They let me know they would call me back the next day but I did not get a call. I am very unhappy and has only been a hassle just to get a problem sorted out.
Stayed for one night to visit Red Hawk casino. The hotel is just 5 minutes away and there is a shuttle that runs 24-7 through the casino. Hotel is right off the freeway and there's a lot of retail shops nearby. Everyone was very nice and the free breakfast was good too. Rooms were very spacious, comfortable, clean and quiet. Having a fridge and microwave in the room was a huge plus too. Would have given a 4 rating, but the absence of elevators was a little odd and inconvenient, and the decor was a little outdated. These were minor issues that won't deter us from staying again next time we want to go to the casino for an overnight trip.
Very comfortable Nice pool area Excellent breakfast
Good location.. Pleasant desk staff. However, room needed new mattress and entire building needs carpets replaced.
The motel is in a great location, close to everything. Comfortable beds, bathroom could use some updating. Grounds area clean and most of all, a free shuttle ride to the casino.
We were on the first floor and had to drag our bags down a flight of stairs to our room. Also the pool was out of commission for the overnight we were there. That's hard to blame on the hotel, but we were profoundly disappointed.
I was only scheduled for one night before moving on to stay with friends however I enjoyed the place so much that I requested to stay in the same room another night. Although the hotel was fully booked the gentleman (Dave) at the front desk was able to make it happen. It allowed me to invite my friend's 5 year old to spend the afternoon in the pool and gave me another night to relax on my own before moving on to my visit with them. I had a refrigerator and microwave in the room along with many other amenities. The room temperature was good. There is pop corn & cold water with orange slices available in the lobby. The hotel is tucked back off the highway with landscaping that makes you feel like you are in more of a garden setting as well as insolates you from the traffic. It has a great mexican restaurant (Casa Ramos) next door. The price, pool, staff & convenient location made it perfect!
Staff was pleasant and one person in particular, was unusally helpful. Hotel was well located yet quiet. Room was large and well appointed with two sinks which is a nice touch for a couple. A/C was unusually quiet which is greatly appreciated. Breakfast was unusually good for a Best Western - all in all - a very good, well run Best Western
Need an elevator, other than that, I would stay again if passing through
Very clean. Would be nice if they had an elevator since it is a larger hotel.
Walls are very thin. You can hear even just normal walking from the room above. You can also hear everything that is happening in the wall way.
I stopped at BW late at night and was warmly welcomed by staff at the front desk, given a clean, comfortable room and a tasty breakfast in the morning. The only thing to be aware of is that the rooms are not very soundproof. I would definitely stay here again as everyone was friendly and helpful.
The staff was very friendly and accommodating. The room was updated, large and clean. Great Mexican restaurant right next door. The buffet breakfast was excellent. I would highly recommend.
Stayed here to visit family. Nice clean rooms. Friendly staff. Will stay here again. Also good breakfast.
The bathroom, including the shower curtain, smelled like urine. The heater/air conditioner wasn't working. A service man was sent to fix it. When he couldn't fix it I called the front desk and ask to be given another room. He replied that he would come and check it out. After pushing the reset button it worked. Shower curtain was replaced but the bathroom still smelled like urine. Carpet was dirty.
This is a good choice for Placerville with lots of amenities included. It's nice to have full breakfast, fridge in room, pool and hot tub, and free WiFi. On holiday weekends it's very popular, and rooms can be noisy. Overall, a good value.
Called room service giant dead spider on the floor, missing remote, burnt light bulbs, moved to room next door, spider webs everywhere, food under the beds, maintenance gone for the night, front counter won't help.
Great customer service, the room was clean, and quiet. It was Perfect!!
The air conditioner struggled to keep it cool the first night we were there and kept shutting itself off through out the night so it was a little warm. It's not a bad place to stay, the hotel was clean, the staff was OK, and no real major problems. But for being considerably higher in price I was expecting it be a little nicer than average.
good room, friendly staff, and great breakfast! close to downtown area. easy access to major highway
Guest reviews for Best Western Plus Placerville Inn
booking issues and found live insects on bed
Everyone
Upon checking in, the general manager stated I booked three rooms although on my orbitz confirmation it only showed one room booked as it was supposed to. The manager then lets me know he cannot to anything to modify that since I booked through orbitz. I called orbitz and they spoke with the hotel manager and had that taken care of for me. The morning after my stay, I noticed a live insect on the pillow and found another when I pulled the sheets back. Upon checkout, I let the hotel front desk staff know and he stated he couldn't do anything for me regarding price adjustment or full refund since I booked through orbitz. I contacted orbitz that evening and they helped with communicating to the hotel but unfortunately could not do anything since the general manager had gone home for the day. They let me know they would call me back the next day but I did not get a call. I am very unhappy and has only been a hassle just to get a problem sorted out.
convenient location
Everyone
Stayed for one night to visit Red Hawk casino. The hotel is just 5 minutes away and there is a shuttle that runs 24-7 through the casino. Hotel is right off the freeway and there's a lot of retail shops nearby. Everyone was very nice and the free breakfast was good too. Rooms were very spacious, comfortable, clean and quiet. Having a fridge and microwave in the room was a huge plus too. Would have given a 4 rating, but the absence of elevators was a little odd and inconvenient, and the decor was a little outdated. These were minor issues that won't deter us from staying again next time we want to go to the casino for an overnight trip.
Everyone
Very comfortable Nice pool area Excellent breakfast
Review comment
June responded on Nov 15, 2016
Thank you
placerville visit
Everyone
Good location.. Pleasant desk staff. However, room needed new mattress and entire building needs carpets replaced.
Review comment
June responded on Aug 22, 2016
Thank you. I agree on each of your comments. And we are working on these areas.
staff was wonderful, rooms clean but dated
Everyone
The motel is in a great location, close to everything. Comfortable beds, bathroom could use some updating. Grounds area clean and most of all, a free shuttle ride to the casino.
Review comment
June responded on Jan 1, 1970
Thank you so much for thsi great review.
3 stories, no elevator
Everyone
We were on the first floor and had to drag our bags down a flight of stairs to our room. Also the pool was out of commission for the overnight we were there. That's hard to blame on the hotel, but we were profoundly disappointed.
Review comment
June responded on Jan 1, 1970
I am very disappointed to read this review. It is sad that we could not make your stay pleasant. Hope you give us another opportunity.
best western placerville inn was perfect!
Everyone
I was only scheduled for one night before moving on to stay with friends however I enjoyed the place so much that I requested to stay in the same room another night. Although the hotel was fully booked the gentleman (Dave) at the front desk was able to make it happen. It allowed me to invite my friend's 5 year old to spend the afternoon in the pool and gave me another night to relax on my own before moving on to my visit with them. I had a refrigerator and microwave in the room along with many other amenities. The room temperature was good. There is pop corn & cold water with orange slices available in the lobby. The hotel is tucked back off the highway with landscaping that makes you feel like you are in more of a garden setting as well as insolates you from the traffic. It has a great mexican restaurant (Casa Ramos) next door. The price, pool, staff & convenient location made it perfect!
Review comment
June responded on Jun 13, 2016
Thank you for this excellent review.
one of the better best western plus hotels
Everyone
Staff was pleasant and one person in particular, was unusally helpful. Hotel was well located yet quiet. Room was large and well appointed with two sinks which is a nice touch for a couple. A/C was unusually quiet which is greatly appreciated. Breakfast was unusually good for a Best Western - all in all - a very good, well run Best Western
Review comment
June responded on Jun 9, 2016
Thank you so much for this beautiful review.
Everyone
Need an elevator, other than that, I would stay again if passing through
Review comment
June responded on Jun 1, 2016
Thank you for the review. We are planning to have elevator soon.
Everyone
Very clean. Would be nice if they had an elevator since it is a larger hotel.
Review comment
June responded on May 27, 2016
Thank you for the great review. And yes we are working on having an elevator soon just for our wonderful guests.
Thank you so much for a wonderful review.