Good Access to road system Room condition poor. Door out of line with frame diificult to open and close
Paid extra for fireplace room but fireplace did not work.
Clean, nice staff, good location. Definitely would Che knout again if in area.
How nice the people working there were. Everyone was extremely Nice!
The bed was comfortable enough but the hide a bed mattress was terrible, even by hide a bed standards.
Great breakfast, helpful staff, lotsa perks (newspapers, popcorn, wine for purchase, etc. )
Very noisy all night long fight next to a very busy street and the room was next to a stairwell so I could here every footstep
Black mold in tub area, bed old and worn out.would not let my dog stay here again
Pretty good breakfast, more than I expected. Nice facility.
No one told me the checkout time was 11 am, and at 11:03 am a very aggressive woman was knocking on our door, say that we needed to leave. Definitely the low point of the stay. Breakfast staff were friendly and helpful. Small in-room heating/cooling system is very loud. We couldn't use it.
Upon checking in, the general manager stated I booked three rooms although on my orbitz confirmation it only showed one room booked as it was supposed to. The manager then lets me know he cannot to anything to modify that since I booked through orbitz. I called orbitz and they spoke with the hotel manager and had that taken care of for me. The morning after my stay, I noticed a live insect on the pillow and found another when I pulled the sheets back. Upon checkout, I let the hotel front desk staff know and he stated he couldn't do anything for me regarding price adjustment or full refund since I booked through orbitz. I contacted orbitz that evening and they helped with communicating to the hotel but unfortunately could not do anything since the general manager had gone home for the day. They let me know they would call me back the next day but I did not get a call. I am very unhappy and has only been a hassle just to get a problem sorted out.
Stayed for one night to visit Red Hawk casino. The hotel is just 5 minutes away and there is a shuttle that runs 24-7 through the casino. Hotel is right off the freeway and there's a lot of retail shops nearby. Everyone was very nice and the free breakfast was good too. Rooms were very spacious, comfortable, clean and quiet. Having a fridge and microwave in the room was a huge plus too. Would have given a 4 rating, but the absence of elevators was a little odd and inconvenient, and the decor was a little outdated. These were minor issues that won't deter us from staying again next time we want to go to the casino for an overnight trip.
Best Western Plus Placerville Inn is located within a few miles (5 km) of El Dorado County Historical Museum and El Dorado County Fairgrounds. This 106-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
All 106 air-conditioned accommodations feature sitting areas. Guests can expect 27-inch LED TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Sofa beds, microwaves, and refrigerators are other standard amenities.
Guests staying at Best Western Plus Placerville Inn enjoy an outdoor pool, a fitness center, and a spa tub. There's free parking and a free casino shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.
Good Access to road system Room condition poor. Door out of line with frame diificult to open and close
Paid extra for fireplace room but fireplace did not work.
Thank you for your feedback. We have checked the fireplaces and they are all in working condition, however the directions may not be the easiest to follow so we will look at another way to make it easier for our guests so they do not experience this problem. We encourage you to call the front desk if something is not working so we can help fix the issue. On behalf of our entire staff, please accept my sincerest apology for not exceeding your expectations. We hope you will give us a chance to earn your business back in the future. Sincerely, Charlie Gaspar General Manager
Clean, nice staff, good location. Definitely would Che knout again if in area.
Thank you for your feedback! We are glad to see you enjoyed your stay with us and are looking forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager
Thank you for your feedback. We are sad to see you did not enjoy your stay with us and hope to improve ourselves to better meet your needs in the future. On behalf of our entire property, please accept my sincerest apology for not exceeding your expectations. We hope you will give us a chance to earn your business back in the future. Sincerely, Charlie Gaspar General Manager
Thank you for your feedback! We are glad to see you enjoyed your stay with us and are looking forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager
Thank you for your feedback! We are glad to see you enjoyed your recent stay with us and are looking forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager
How nice the people working there were. Everyone was extremely Nice!
Thank you for your feedback! We are glad to see you enjoyed your stay with us and are looking forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager
Thank you for your feedback! We are sad to see you did not enjoy your recent stay with us. We hope to improve ourselves to better fit your needs in the future. On behalf of our entire staff, please accept my sincerest apology for not exceeding your expectations. Sincerely, Charlie Gaspar General Manager
The bed was comfortable enough but the hide a bed mattress was terrible, even by hide a bed standards.
Megan, Thank you for your feedback! We are glad to see you enjoyed your recent stay with us and are looking forward to seeing you again soon. We will be sure to look into other options to get these hide a beds more comfortable for our guests to utilize and thank you for bringing this to our attention! Sincerely, Charlie Gaspar General Manager
Thank you for your feedback! We are glad to see you enjoyed your recent stay with us and are looking forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager
Brian, Thank you for your feedback! We are sad to see you did not enjoy your stay with us and have since fixed the issue with the door. We want to thank you for bringing it to our attention so we could get it fixed prior to any other guests being placed in the room. We pride ourselves on providing clean, comfortable rooms to all our guests. On behalf of our entire staff, please accept my sincerest apology for not exceeding your expectations. This is not the norm. We hope you will give us a chance to earn your business back in the future. Sincerely, Charlie Gaspar General Manager