Room dirty and had multiple bugs in room. Pool frequently out of towels. We definitely will not be back to this place
Property was lovely, and we all enjoyed our stay. They only thing that I did not like was a dead bug i found next to the bed but I was glad it was dead not alive.
This place was perfect for small kids to spend whole day inside the complex.
We had to switch rooms as the bathroom sink smelled moldy when used, awoken to loud drilling taking place downstairs at 830am, front desk couldn't even hear us over the phone. Only given 1 set of wrist bands for pools even through there were 2 of us, had to make extra trip to front desk to resolve. A large tile brick was loose when stepped on outside hallway. Furniture in rooms looked worn and mattresses were hard which did not make for a relaxing stay. Spa was great, relaxing but pool chairs were dirty with bird droppings, could use a wash.
Splashtopia was great, although disappointing they closed up early when there weren’t many guests. We ate at the pool grill, Blu Ember, and the cafe. Each were acceptable but quite expensive. Our room had a lovely view over the golf course, but I was disappointed in the condition of the room. The safe didn’t work, bathtub was clogged and filled with water when showering, bedding was thin with no extra blankets, bathroom was dirty. The pool area also had trash that remained there for days, like empty drink cups and bandaids near the hot tub.
Perfect for kids, food was amazing
Close to pool had a lot for kids to do
Kid friendly and spa was fantastic
We liked that there was a pool with a lazy River. We did not like being double charged for the resort fee and would like a refund on the fee. The staff at the front made it my issue when they should have handled the phone call for us. Also for $400/night, there was what appeared to be a used soap box. There were hardly any creamers for our coffee and the hotel tries to gauge you for everything. Internet, movies, etc…. I just think that all of that should be included in the cost of $400. We won’t ever stay here again!
we loved the water slide and the lazy river. but the water was too warm. overall great experience!
i liked the rooms
Nice space and rooms are spacious but I do think they need a little upgrade in general to all the decor, its a but outdated and has seen better days. the pillows suck I wish I would have brought my own. But the property itself was nice, service and all the staff were great. The pool was amazing and LOVED the sand beach area for my kids.
I like the fact that I chose to purchase a room with a pool view. It made the experience that much more enjoyable instead of having to walk across the parking lot to get to the pool area.
Omni Rancho Las Palmas Resort & Spa places you 2.1 mi (3.4 km) from McCallum Theatre. This 444-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a golf course, and a full-service spa.
Enjoy dining at Palms Cafe, one of 4 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or explore the resort and get a beverage at the bar/lounge or coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7:00 AM to 11:30 AM.
42-inch plasma TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters. Refrigerators, coffee makers, and ceiling fans are other standard amenities.
Omni Rancho Las Palmas Resort & Spa features a golf course, a full-service spa, and 2 outdoor pools. Free valet parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa resort include a lazy river, a children's pool, and a gym.
Room dirty and had multiple bugs in room. Pool frequently out of towels. We definitely will not be back to this place
Property was lovely, and we all enjoyed our stay. They only thing that I did not like was a dead bug i found next to the bed but I was glad it was dead not alive.
Thank you for the review. We are happy to hear you enjoyed your stay at our beautiful resort. We value your feedback and thank you for bringing this to our attention. We sincerely apologize for the inconveniences this may have caused you. We have shared your comments with the appropriate leaders to ensure similar issues do not occur in the future. We hope to have the chance to welcome you back soon. Omni Rancho Leadership Team
This place was perfect for small kids to spend whole day inside the complex.
Thank you for the review and appreciate your feedback. We are happy to hear you enjoyed your stay with us. We hope to welcome you back soon! Omni Rancho Leadership Team
We had to switch rooms as the bathroom sink smelled moldy when used, awoken to loud drilling taking place downstairs at 830am, front desk couldn't even hear us over the phone. Only given 1 set of wrist bands for pools even through there were 2 of us, had to make extra trip to front desk to resolve. A large tile brick was loose when stepped on outside hallway. Furniture in rooms looked worn and mattresses were hard which did not make for a relaxing stay. Spa was great, relaxing but pool chairs were dirty with bird droppings, could use a wash.
Thank you for the review. We hope to welcome you back soon. Omni Rancho Leadership Team
Thank you for the review. We hope to welcome you back soon. Omni Rancho Leadership Team
Thank you for the review. We hope to welcome you back soon. Omni Rancho Leadership Team
Splashtopia was great, although disappointing they closed up early when there weren’t many guests. We ate at the pool grill, Blu Ember, and the cafe. Each were acceptable but quite expensive. Our room had a lovely view over the golf course, but I was disappointed in the condition of the room. The safe didn’t work, bathtub was clogged and filled with water when showering, bedding was thin with no extra blankets, bathroom was dirty. The pool area also had trash that remained there for days, like empty drink cups and bandaids near the hot tub.
Thank you for taking the time to respond with feedback regarding your recent stay with us. We sincerely apologize for the less than ideal experience, with regards to the cleanliness and maintenance issues you encountered. We have passed on your comments on to the appropriate department leaders so that they may address these issues directly and ensure similar issues do not occur in the future. Your feedback allows us to make corrections and is much appreciated. We hope to have the chance to welcome you back soon. Omni Rancho Leadership Team
Thank you for taking the time to respond with feedback regarding your recent stay with us. We are disappointed to hear that we fell short with your accommodations, with regards to the pests and cleanliness issues you encountered. We have passed on your comments on to the appropriate leaders so that they may address these issues directly, as this is not the level of service we wish to provide our guests. Your feedback allows us to make corrections and is much appreciated. We hope to have the chance to welcome you back soon. Sincerely, Omni Rancho Leadership Team