Hotel was nice, the front desk clerk was very professional and very nice. She then told us that there was a $28 parking fee which was not mentioned on our Orbitz app. The front desk clerk repeatedly apologized but we still had to pay the $28. The room was clean and updated but the restroom is very small… Two people cannot fit in the bathroom at once. It’s pretty tight!!! The mattress was a little springy, I think it’s time the Doubletree hotel upgrades their mattresses to a foam mattress. Didn’t really sleep too well because the spring was on my hip but it was doable.
Loved that the property was located so close to everything. Even outlets!
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Pool area was under construction, staff was rude.
Loved everything
Nice rooms with great views.
It’s a great location.
Paint on lobby chairs, room desk chair falling apart. Dirty towel left from previous occupant in shower. This is an older facility that needs a lot of work. Staff was not overly happy to help either.
No disappointments. Everything as expected.
The property was very nice. The Staff was nice. I did Valet parking. That was good . So i didn't have to park myself. My room was nice. I was on a Staycation. I live in the area. Just wanted to get away. It was nice and quiet on my floor. Loved it. Oh and the cookies are still delicious.
This was a nice property. The room was clean, quiet, and was a nice size. The con of this hotel was that you have to pay for parking.
Pool towels were not stocked, bed wasn’t very comfortable, and bar food was crazy expensive. I suggest using a delivery app for food because you can’t order food over the phone at the hotel. The rooms were quiet, I only heard someone’s door close once and a super loud toilet flush a couple times.
Pros: Great staff and customer service and also the prices were reasonable. Cons: , you have to sign up for honor rewards in order to receive free Wi-Fi IF it (it should be free with no strings attached.)
This hotel is just ehhhhh. Front desk customer service was ok, nothing too memorable about checking in and out. I wasn’t welcomed or asked how my stay was. I stood behind someone in line and overheard him being asked if he wanted to pay for self-parking, which was confusing, because the hotel parking structure’s entrance and exit, was open the whole time. I never paid for parking that weekend. The hotel had only ONE working elevator during the weekend of my stay (12/31-1/2/22). Our hotel bathroom door wouldn’t stay open. We had to prop it open with one of our bags so it wouldn’t keep shutting. Overall stay was subpar compared to my other stays at DoubleTree
Asked for room to be cleaned and it wasnt. Elevators were slow because some werent working
DoubleTree by Hilton Anaheim - Orange County is adjacent to popular attractions such as American College of Law and UC Irvine Medical Center. This 461-room, 4-star hotel has a restaurant, an outdoor pool, and a 24-hour gym. Centrally located in Orange, the hotel is connected to a shopping center and also a short walk from Christ Cathedral Campus and The Outlets at Orange.
Enjoy a bite to eat at the hotel's café, or relax with a drink at the bar/lounge. Get a pick-me-up at the coffee shop/cafe. To-go breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.
42-inch flat-screen TVs come with cable channels, and guests can stay connected with WiFi. Pillowtop beds sport down comforters and bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are other standard amenities. Housekeeping is available on request.
At DoubleTree by Hilton Anaheim - Orange County, guests enjoy features like an outdoor pool, a 24-hour gym, and WiFi in public areas. Valet parking is offered for USD 35 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a spa tub, an outdoor tennis court, and a conference center.
Hotel was nice, the front desk clerk was very professional and very nice. She then told us that there was a $28 parking fee which was not mentioned on our Orbitz app. The front desk clerk repeatedly apologized but we still had to pay the $28. The room was clean and updated but the restroom is very small… Two people cannot fit in the bathroom at once. It’s pretty tight!!! The mattress was a little springy, I think it’s time the Doubletree hotel upgrades their mattresses to a foam mattress. Didn’t really sleep too well because the spring was on my hip but it was doable.
Loved that the property was located so close to everything. Even outlets!
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Thank you for taking a moment to share your experience. I am happy to hear you found our hotel to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!
Pool area was under construction, staff was rude.
It was a pleasure having you here as our guest and your feedback is very important to us. Right away, from the first rating of your review, I was shocked to learn that your experience was so disappointing. Your feedback about your room experience was brought to the attention of the appropriate leaders immediately to address and correct these shortfalls and prevent recurrences. We will be sure to keep your comments in mind when making decisions to better our guest experience and communications moving forward. We really appreciate your comments and sincerely hope to have the chance of welcoming you back again in the near future to restore your faith in us.
Loved everything
We cannot thank you enough for your glowing review of our property! We strive to provide excellent service and accommodations to each of our guests with hopes of surpassing all guest expectations. We always pride ourselves on being able to provide an environment in which our guests can relax and truly feel special. We thank you for your patronage and sincerely look forward to hosting you comfortably again in the not too distant future.
Nice rooms with great views.
Thank you for sharing your kind review. We are delighted to hear that you had such a magnificent stay and we appreciate your ratings on our service and guestrooms. I believe there is no better place in our great city to put your feet up than at our hotel. Our vision is to create memorable hotel experiences for our guests and it is evident we accomplished that with you. So, thank you again!
It’s a great location.
Thank you for taking the time to review your recent stay at our hotel! We were so glad to read how much you enjoyed all aspects of your stay: the room and its incredible amenities, but most importantly the helpful and friendly service provided by our staff. We will share your ratings with everyone, I am sure they will be delighted to hear their efforts were praised! Thank you again and we look forward to welcoming you back in the near future!
Paint on lobby chairs, room desk chair falling apart. Dirty towel left from previous occupant in shower. This is an older facility that needs a lot of work. Staff was not overly happy to help either.
hank you so much for taking the time to share your thoughts and feedback with us after your recent visit. While it is wonderful to hear that our perfect location delighted you, it’s regrettable that we missed opportunities to make a perfect impression. We will discuss your review internally with other departments as a coaching exercise to understand where improvements can be made. Thank you for bringing this to our attention so that improvements may be made. We all look forward to welcoming you back again very soon to enjoy a perfect stay at our property.
Thank you for taking a moment to share your experience. We are happy to hear you found our hotel to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!