I enjoyed that the property was near Angels Stadium and the Outlets at Orange.
The room and hotel in general are well maintained. My issue is all of the added expenses. I knew there would be no free breakfast, however I did not know it would be $24/day to park, $10 for wifi access, and we had to upgrade our room $14 to get fridge and microwave. These are all items that many hotels offer for free, and there was no mention of these fees in the hotel listing (at least that I saw). We also had to ask multiple times for towels and for housekeeping to service our room. Will not stay here again.
Convenient
They don’t provide free WiFi but they advertised it. They don’t provide free parking but they advertised it. Their stuff members were unprofessional!
My overall stay was nice, room was clean, A/C a bit loud had to turn it off when I slept then the room got stuffy. Not a fan of $23/day parking with in/out privileges since I was gone at 7:00 AM and returned at 10:00 PM. Other hotels close by has free parking (need to add to the cost of the room per night). The room was supposed to be taped on the door inform the customer that it was cleaned and sanitized but it wasn't.
Basic Doubletree, comfortable, and convenient. Fairly standard rooms with small-ish bathrooms. As is the case everywhere these days, they could use a few more employees, especially at the front desk. Parking and full breakfast are a bit of a rip-off.
We arrived to check in 3:34 am after long trip and we didn’t find any one to help us to check in. And mad us wait one hour till they get an employee from their break time. Witch they supposed to have some one else not leave ppl wait for hour.
The room was dirty there was trash left behind it was upsetting
Staff was great and room was clean. Parking was excessive for 1 night. Elevators need maintenance.
The rooms are nice and clean. The beds are a little small. The best part is the warm chocolate cookies.
Every day they had multiple elevators going down. Not cleaning our room on scheduled days.
Staff was great and friendly
Ferdinand was a great assistance at the front desk ensuring we received complimentary internet with our Hilton Honors.
I did not like that you have to pay if you staying at the hotel, but that stupid in Los Angeles, CA .nothing you can do ! They always try to get you from somewhere!
No comments
Great location. Comfortable mattresses. Tiny bathroom with no vent. No food service in the hotel. Expensive parking. Not a good value for the money.
Enjoyed the early morning hot tub. Didn't like that there was no morning breakfast or even coffee in the lobby.
I spent one night at the Doubletree Hilton in Orange because I was scheduled for early morning surgery at UCI Med CTR across the street. I paid for a deluxe room and here is what I got for my money: dusty furniture, no internet, old Motel 6 furniture, filthy windows. Terrible location with noise from elevator shaft every 3 minutes. $23 for a 10 hours stay in an empty parking lot. They asked for a &50 deposit in case I “damaged” the room. Tells you the clientele they attract. Worst hotel experience ever!! Stay at Embassy Suites for better quality. This place is a dump!
DoubleTree by Hilton Anaheim - Orange County places you next to American College of Law and within a 5-minute walk of other popular sights like UC Irvine Medical Center. This 461-room, 4-star hotel has a restaurant, an outdoor pool, and a fitness center. It's connected to a shopping center in central Orange and also close to The Outlets at Orange and Angel Stadium of Anaheim.
Enjoy a bite to eat at the hotel's café, or relax with a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café. Full breakfast is offered for a fee each morning from 6 AM to 10:00 AM.
All 461 soundproofed rooms provide MP3 docks, coffee makers, and safes. Guests can stay connected with WiFi. Pillowtop beds sport down comforters and bathrooms offer hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.
At DoubleTree by Hilton Anaheim - Orange County, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. If you drive, self parking is USD 23 per night, and there's also a theme park shuttle. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Additional amenities include an outdoor tennis court, free WiFi in public areas, and a conference center.
I enjoyed that the property was near Angels Stadium and the Outlets at Orange.
The room and hotel in general are well maintained. My issue is all of the added expenses. I knew there would be no free breakfast, however I did not know it would be $24/day to park, $10 for wifi access, and we had to upgrade our room $14 to get fridge and microwave. These are all items that many hotels offer for free, and there was no mention of these fees in the hotel listing (at least that I saw). We also had to ask multiple times for towels and for housekeeping to service our room. Will not stay here again.
Hello Elizabeth, It was a pleasure to have you join us and we are delighted that you so enjoyed the comforts of your room and our central and vibrant location. All our fees are published on third--party travel sites but we do regret if they were at all a surprise. Housekeeping service is readily available but only upon request due to the current restrictions. Many guests would prefer if staff did not enter their rooms during the pandemic. We apologize if this was inconvenient. We do hope that you will reconsider and join us again for a more flawless future visit. Kind regards, Hotel Management DoubleTree by Hilton Anaheim - Orange County
Convenient
Dear David, What a true pleasure to receive your great feedback! We are thrilled to hear how impressed you were with all aspects of your stay at our DoubleTree by Hilton Anaheim. I imagine our beautiful facilities, high-quality beds, and excellent breakfast hit all the right notes! We will certainly pass on your gratitude to our team on your behalf for looking after you so well and for ensuring that you had a memorable experience. Kind regards, Hotel Management DoubleTree by Hilton Anaheim-Orange County
Hello Daniel, At DoubleTree by Hilton Anaheim, we strive to craft exceptional experiences for our guests with a commitment to superb service, and we regret that we fell short of these standards in your case. The details of your visit will be investigated and addressed urgently. Regards, Hotel Management DoubleTree by Hilton Anaheim-Orange County
They don’t provide free WiFi but they advertised it. They don’t provide free parking but they advertised it. Their stuff members were unprofessional!
Thank you very much for sharing your experience at our DoubleTree by Hilton Anaheim. Our guests rightfully always expect to have the best experience possible during a stay at our hotel, and I am very sorry to read of your disappointment. I trust you’re very familiar with the level of outstanding guest service we expect from our team members and so I am disappointed that you did not receive this. Also, there was clearly a lapse in communication. We regret that you receive erroneous information about your inclusions. Your experience and feedback will be used for retraining purposes. Thank you for bringing this to our attention as it guarantees your experience will never be repeated. I sincerely apologize for this. I do hope that you will return to the DoubleTree by Hilton in Anaheim again. We will certainly be ready to welcome you! Best, Hotel Management DoubleTree by Hilton Anaheim-Orange County
My overall stay was nice, room was clean, A/C a bit loud had to turn it off when I slept then the room got stuffy. Not a fan of $23/day parking with in/out privileges since I was gone at 7:00 AM and returned at 10:00 PM. Other hotels close by has free parking (need to add to the cost of the room per night). The room was supposed to be taped on the door inform the customer that it was cleaned and sanitized but it wasn't.
I am happy your stay was practically perfect in every way! I am especially pleased to know you had such wonderful experiences with our hotel staff. We rely on them to help create the best experience possible, and we are elated about the positive impact this had on your visit. We will certainly recognize all the team members who contributed to give you a seamless experience. Also, thank you for your constructive comments about the parking. We will forward your recommendations to our leadership. We look forward to welcoming you back on your next visit.
Basic Doubletree, comfortable, and convenient. Fairly standard rooms with small-ish bathrooms. As is the case everywhere these days, they could use a few more employees, especially at the front desk. Parking and full breakfast are a bit of a rip-off.
Thank you for taking the time to share your experience at our DoubleTree by Hilton Anaheim. I'm disappointed to learn that your stay did not exceed your expectations and that we fell short in a number of areas. I will be sure to discuss your review among our team leaders to make sure we address these issues, and I do hope we have the opportunity to welcome you back to DoubleTree Anaheim - Orange. Kind regards, Hotel Management DoubleTree by Hilton Anaheim - Orange County
We arrived to check in 3:34 am after long trip and we didn’t find any one to help us to check in. And mad us wait one hour till they get an employee from their break time. Witch they supposed to have some one else not leave ppl wait for hour.
Thank you for choosing our DoubleTree by Hilton Anaheim. We appreciate all guest comments. I offer my personal apology for your experience. Your experience is not by any means representative of who we are as hoteliers or a brand. Your arrival experience leaves us concerned as this is certainly not reflective of the first impressions we wish to create. It is disappointing that we missed an opportunity to provide our usually impeccable service and I will research the lapses you indicated and have them corrected urgently. We would love to have the pleasure of welcoming you back very soon! Kind regards, Hotel Management DoubleTree by Hilton Anaheim - Orange County
The room was dirty there was trash left behind it was upsetting
Hello and thank you for choosing our DoubleTree by Hilton Anaheim. I am gutted to read about your housekeeping experience at the hotel. We take these matters very seriously as this lapse in service is not the DoubleTree Hilton way. Housekeeping has been notified and immediate action has been taken to ensure these service gaps will not be repeated. Again, thank you for your feedback. It is incredibly important to us and will be used to ensure we are always refining and expanding the service we deliver our valued guests. Please do visit us again and we will be sure to provide you a seamless experience! Regards, Hotel Management DoubleTree by Hilton Anaheim-Orange County
Staff was great and room was clean. Parking was excessive for 1 night. Elevators need maintenance.
At our DoubleTree by Hilton Anaheim - Orange County, we are passionate about exceeding the expectations of our guests, and we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, we loved that all staff interaction was lovely and that the meticulous service of our housekeepers was greatly appreciated. We hope you will give us another opportunity to welcome you to the perfect stay you deserve. Best, Hotel Management DoubleTree by Hilton Anaheim-Orange County
Dear Melanie, It is so wonderful to read how much you loved our property and enjoyed your time with us. It sounds like you were truly able to relax and appreciate Anaheim, watch a game and indulge in some shopping. We hope that you enjoyed our property and location so much that you will not be able to stay away! Best wishes, Hotel Management DoubleTree by Hilton Anaheim-Orange County