6/10 Okay
David
Sep 10, 2025
Disappointed
This is a very large and conveniently located property that needs a refresh. Dated decor, sidewalks and room furnishings. Our biggest issue was at check in - a rude male attendant that would not make eye contact with my wife who arrived fir our 4 night stay first - he would not check her in or even look at her when saying he could not help her - no solutions or conveniences were offered after she arrived at his station to here this - she had valet parked her car and had all of her luggage with her - no offer to accommodate - water - store her luggage - nothing all while staring at his computer screen. She asked him to speak to me on the phone and he would not take her phone to talk to me - unbelievable- rude and far below the standards I thought Hyatt was about. We have 4 more trips planned to Newport Beach planned before year end and we will not be staying at the Hyatt.
David
Stayed 4 nights in Sep 2025











































