Only 1 working elevator, no available restaurant, no available room service, no available sitting areas anywhere in the hotel. The hotel and orbits should be more specific than just saying “the hotel is undergoing renovations” when booking.
I liked the location. Did not like there was no food available
Check in was a mess that day. We waited three hours for our room.
I love everything about this place. It’s got the perfect midtown location, the facilities are fantastic, the staff is amazing, the on-site restaurant has the best burgers, the beds are comfortable, etc, etc. I can’t say enough about this hotel, I will definitely be back.
Great location. Quiet rooms super comfy beds. Spacious for NYC
Awesome location across from busy Union Square. Market on Friday-Sunday really fun to visit
Beautiful Hotel - able to walk everywhere from there. Thanks W!
very good hotel. would definitely recommend great beds
Great location, clean, comfortable- love the apples in the bowl in the lobby each day.
The check-in was quick, if impersonal. The elevators here are the worst thing about the hotel. They're slow, and quite small. The room was very nice, but a little small. Sheets were clean, and the bed was comfortable. The TV was a good size/quality, and there were very recent titles available for rental. Bathroom / shower was small, and I would've liked a double sink. Whatever / whenever service was bad. Called down for a toothbrush, and it took them almost an hour to bring it up. The location is great. Union square has so much to do / eat / see.
The W Union Square has friendly staff, a great loction, and the room was spacious and very clean. They have the most comfortable beds we have every had in a hotel.
I know Manhattan is the city that never sleeps, and with jackhammers starting nightly at 11pm on the street below, I definitely experienced that. It's a great location and the restaurant is good. But what's up with no free wifi in your room? For $500 a night, I expect not to have to pay for that or the $9 bottle of water on my night table. We thought it was great that Acura was offering a complementary ride in one of their new models, until we booked it and they would only drop us off at their predesignated destination which was nowhere near where we wanted to go. Hmmm time to rethink the Whatever Whenever concept perhaps.
This hotel's location is great if you have interest in the Union Square area. The rooms were large and very clean. However, the lobby leaves much to be desired, with no place to sit except in the cocktail lounge. Staff members were cordial, but not particularly attentive. Our visit to the W was rather disappointing and not what one would expect from a 4-star hotel.
W Hotel is a great stay generally, but the Union Square hotel and staff are excellent. We will be back again in a year's time for our next trip to NYC. Kevin
Stayed one night on business. Room was available for early check-in, allowing me extra time to prepare for my meeting. Staff was very professional and there was very little wait for service. Overall great experience.
Hotel was stylish and room was very sizeable - especially for New York. Its location is awesome. Close to the great restaurants of the village and SoHo. Subway stop in Union Square allows for easy transit around the city.
Okay! We went to NY for the Macy's Thanksgiving Parade! Place was a good walking distance from the parade route! When we got there, no valet? Had to find parking which was only a block away. On a good note they do accept pets, however your going to pay $125.00 for your pet, [...]. Also parking is $40.00 24 hours, and thats not included! Room we had was 1104! You can hear everyone outside and in the hallway of the hotel, since the ice machine was right across from us. Good note people were vary curtious and friendly and 3 pm late checkout
Located in Manhattan, W New York - Union Square is next to popular attractions like 5th Avenue and Union Square Park. The 270 rooms at this 4.5-star hotel include iPod docks, LCD TVs, and pillowtop beds.
W New York - Union Square's 270 rooms are soundproofed and provide iPod docks, laptop-compatible safes, and phones. 42-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with pillow menus ensure a restful night. In-room massages are available, and other amenities include ironing boards and desks.
W New York - Union Square features a 24-hour gym, free WiFi in public areas, and conference space. If you drive, self parking is USD 76 per day, and there's also limo/town car service. The front desk is staffed 24 hours a day to help with concierge services and securing valuables. Other amenities at this luxury hotel include a business center, express check-in, and express check-out.
Only 1 working elevator, no available restaurant, no available room service, no available sitting areas anywhere in the hotel. The hotel and orbits should be more specific than just saying “the hotel is undergoing renovations” when booking.
I liked the location. Did not like there was no food available
Check in was a mess that day. We waited three hours for our room.
I love everything about this place. It’s got the perfect midtown location, the facilities are fantastic, the staff is amazing, the on-site restaurant has the best burgers, the beds are comfortable, etc, etc. I can’t say enough about this hotel, I will definitely be back.
Great location. Quiet rooms super comfy beds. Spacious for NYC
Awesome location across from busy Union Square. Market on Friday-Sunday really fun to visit
Hello Guest, thank you for rating your stay at W New York - Union Square. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Thank you, Kevin Ballo, Director of Operations
Beautiful Hotel - able to walk everywhere from there. Thanks W!
Hello Guest, thank you for rating your stay at W New York - Union Square. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Thank you, Chris Donohue, General Manager