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W New York - Union Square

4.5 out of 5.0

Recent guest reviews

very good hotel. would definitely recommend great beds

Great location, clean, comfortable- love the apples in the bowl in the lobby each day.

The check-in was quick, if impersonal. The elevators here are the worst thing about the hotel. They're slow, and quite small. The room was very nice, but a little small. Sheets were clean, and the bed was comfortable. The TV was a good size/quality, and there were very recent titles available for rental. Bathroom / shower was small, and I would've liked a double sink. Whatever / whenever service was bad. Called down for a toothbrush, and it took them almost an hour to bring it up. The location is great. Union square has so much to do / eat / see.

The W Union Square has friendly staff, a great loction, and the room was spacious and very clean. They have the most comfortable beds we have every had in a hotel.

I know Manhattan is the city that never sleeps, and with jackhammers starting nightly at 11pm on the street below, I definitely experienced that. It's a great location and the restaurant is good. But what's up with no free wifi in your room? For $500 a night, I expect not to have to pay for that or the $9 bottle of water on my night table. We thought it was great that Acura was offering a complementary ride in one of their new models, until we booked it and they would only drop us off at their predesignated destination which was nowhere near where we wanted to go. Hmmm time to rethink the Whatever Whenever concept perhaps.

This hotel's location is great if you have interest in the Union Square area. The rooms were large and very clean. However, the lobby leaves much to be desired, with no place to sit except in the cocktail lounge. Staff members were cordial, but not particularly attentive. Our visit to the W was rather disappointing and not what one would expect from a 4-star hotel.

W Hotel is a great stay generally, but the Union Square hotel and staff are excellent. We will be back again in a year's time for our next trip to NYC. Kevin

Stayed one night on business. Room was available for early check-in, allowing me extra time to prepare for my meeting. Staff was very professional and there was very little wait for service. Overall great experience.

Hotel was stylish and room was very sizeable - especially for New York. Its location is awesome. Close to the great restaurants of the village and SoHo. Subway stop in Union Square allows for easy transit around the city.

Okay! We went to NY for the Macy's Thanksgiving Parade! Place was a good walking distance from the parade route! When we got there, no valet? Had to find parking which was only a block away. On a good note they do accept pets, however your going to pay $125.00 for your pet, [...]. Also parking is $40.00 24 hours, and thats not included! Room we had was 1104! You can hear everyone outside and in the hallway of the hotel, since the ice machine was right across from us. Good note people were vary curtious and friendly and 3 pm late checkout

I was in New York to visit my son who goes to NYU. The hotel was in a very convenient location, near his apartment and close to many stores around Union Square. The best part of the W is their "Whatever, Whenever" policy which came in handy on several occasions!

Best location in New York, in my opinion. On Union Square, with excellent subway access, one of the best farmers' markets in the country and they now close off the square to vehicles on the weekend, making it a pedestrian paradise. The rooms are larger than you typical New York hotel, which is also a bonus.

Great!

My husband and I frequent NYC for various reasons. This time we made the trip because his band had a gig in The Village. We love to stay at top-rated hotels but getting what we pay for is always important to us. We've stayed at W hotels before, and would consider ourselves satisfied customers, but the W Union Square surpassed our high expectations. The service was on par with the Four Seasons and we couldn't have asked for a better location. The rooms were gorgeous and spacious by NYC standards.

Room options

Cool Corner Room, 1 King Bed

King 1 | Sleeps 3

Fabulous Room, Multiple Beds

King 1 | Sleeps 3

Mega Room, 1 King Bed

King 1 | Sleeps 2

Studio, 1 King Bed (Studio Suite)

King 1 | Sleeps 3

Guest reviews for W New York - Union Square

Business (2) Couples (6) Family (3) Other (2) Friends (1)
3

w ny

BusinessTravelers

very good hotel. would definitely recommend great beds

By on Nov 26, 2014

4

the w was wonderful!

Couples

Great location, clean, comfortable- love the apples in the bowl in the lobby each day.

By on Sep 3, 2014

4

great hotel, excellent location

Couples

The check-in was quick, if impersonal. The elevators here are the worst thing about the hotel. They're slow, and quite small. The room was very nice, but a little small. Sheets were clean, and the bed was comfortable. The TV was a good size/quality, and there were very recent titles available for rental. Bathroom / shower was small, and I would've liked a double sink. Whatever / whenever service was bad. Called down for a toothbrush, and it took them almost an hour to bring it up. The location is great. Union square has so much to do / eat / see.

By on Feb 19, 2014

5

perfect locaton

Families

The W Union Square has friendly staff, a great loction, and the room was spacious and very clean. They have the most comfortable beds we have every had in a hotel.

By on Aug 13, 2013

3

always love the w, but....

Families

I know Manhattan is the city that never sleeps, and with jackhammers starting nightly at 11pm on the street below, I definitely experienced that. It's a great location and the restaurant is good. But what's up with no free wifi in your room? For $500 a night, I expect not to have to pay for that or the $9 bottle of water on my night table. We thought it was great that Acura was offering a complementary ride in one of their new models, until we booked it and they would only drop us off at their predesignated destination which was nowhere near where we wanted to go. Hmmm time to rethink the Whatever Whenever concept perhaps.

By on Apr 7, 2013

3

experience was just ok

Families

This hotel's location is great if you have interest in the Union Square area. The rooms were large and very clean. However, the lobby leaves much to be desired, with no place to sit except in the cocktail lounge. Staff members were cordial, but not particularly attentive. Our visit to the W was rather disappointing and not what one would expect from a 4-star hotel.

By on Apr 1, 2013

4

graduation

Couples

W Hotel is a great stay generally, but the Union Square hotel and staff are excellent. We will be back again in a year's time for our next trip to NYC. Kevin

By on May 29, 2012

4

wish i could have stayed longer...

BusinessTravelers

Stayed one night on business. Room was available for early check-in, allowing me extra time to prepare for my meeting. Staff was very professional and there was very little wait for service. Overall great experience.

By on Jul 27, 2011

4

great for foodies & non-typical tourists

Couples

Hotel was stylish and room was very sizeable - especially for New York. Its location is awesome. Close to the great restaurants of the village and SoHo. Subway stop in Union Square allows for easy transit around the city.

By on Nov 30, 2010

3

no bang for the buck

Couples

Okay! We went to NY for the Macy's Thanksgiving Parade! Place was a good walking distance from the parade route! When we got there, no valet? Had to find parking which was only a block away. On a good note they do accept pets, however your going to pay $125.00 for your pet, [...]. Also parking is $40.00 24 hours, and thats not included! Room we had was 1104! You can hear everyone outside and in the hallway of the hotel, since the ice machine was right across from us. Good note people were vary curtious and friendly and 3 pm late checkout

By on Nov 26, 2010