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The Ritz-Carlton New York, Central Park

5.0 out of 5.0

Recent guest reviews

Accommodations were fantastic. Club level is a must and provides a great light breakfast and lunch. Service was wonderful. Location for walking the park, Madison Ave, and Theaters is great. Will keep coming back. Kids love it.

I’m happy to pay a premium for a great hotel when I feel like I’m getting value, but in this case I felt the cost exceeded the value. The room we had was very nice indeed, well appointed and roomy with top-notch fittings. The staff were kind and helpful, the beds comfy. The hotel has limited amenities if you don’t get access to the club lounge and despite paying $925 for a king room, we didn’t get in. Also had to pay for WiFi access which is really poor in this day and age - it’s free in a coffee shop for the price of a coffee, so I expect it to be included in a premium room charge. The bar was nice and the lounge a nice place to while away some time. The Auden restaurant was ok, although the food was quite ordinary (I had the lamb loin which was tasty but really tough). The worst part was the flagpole mounted right outside our window which clattered and clanged all night in the wind, so avoid room 312. Overall we had a pleasant experience and nothing went wrong. I just felt my experience was only worth about $500-600 a night rather than the price I paid, so I would prefer to stay elsewhere next time I am in town.

This was a special family trip and we wanted to stay someplace special and chose the Ritz. The service is very warm and the surroundings elegant. Only three complaints: small rooms, no pool, and no upgrades initially (that was rectified) when the website both advertised it and I am a platinum premier member and mostly get it. The Ritz is known for its service and its database on each and every customer and I would have liked to see more individual initiative taken to customize the experience (which is what the brand excels at) and less prodding for them to do the right thing. The Ritz is renowned for magical experiences and that should be woven into this facility’s fabric even if it is located in the hustle and bustle that is New York.

We came here for a friend's wedding. The venue was beautiful. The flowers and the decor were luxurious. The food was delicious, but I know the cost of the wedding was astronomical. It was a lovely evening.

Visited the Star Lounge after getting dinner with good friends in the area. Wine list was great, but service was awful. Had to flag down server for a drink, and soon after that another server approached us saying that there was "an accounting issue", that if we were "paying with cash we should pay right away...but that we could wait if we planned on using credit or debit cards". A bizarre occurrence at such a well renowned establishment. This gentleman soon brought us a check, and came by repeatedly to check for cash. We told him we would be paying with a card and he backed away for awhile. A few minutes later, our server came and asked if our card was in the black bifold. I couldn't believe it! There were several other tables in the room, and even in the tackiest of Applebee's, I have never been asked that question. Appalling. He came back again five minutes later to ask if we were ready. Our glasses were halfway full, we were still munching on the plates we ordered, so no. The time was 11:30pm and several tables remained. Another server paced in front of our table and picked up the bill. It was ridiculous. We paid before the bar closed and before other tables in the restaurant, yet we felt completely rushed. The bar is beautiful and the wine list is great but not worth the poor treatment. We expected so much more from a world-class establishment! We were coming from Bemelman's Bar and we learned our lesson. Skip the Ritz!

We checked in today so this review is only based on our arrival. When we arrived to check in the girl at the front desk greeted us and begin our check in. When she was done she walked us to the elevator pointing out the lounges and restaurant. I then asked her about the club level and she quickly told me that our reservations doesn’t come with access. I politely told her that was what we booked and we had even received an email from them welcoming us. She said again that it didn’t show on our reservation and that we didn’t have access but we should go ahead and go to our room and she would check and IF (yes she even stressed the word IF) our reservation had access she would bring new keys. Well of course she had to bring us new keys because our room did have club access as we tried to politely tell her. Mistakes happen I get that but the way this young lady acted on her assumption that we didn’t have access as if we didn’t belong was awful and to insinuate that we would be lying was worse! Let’s hope my birthday weekend here at the Ritz gets better - we will be here until Sunday and I hope the rest of the employees are truly welcoming!

I've stayed here a few times for work related purposes. As always, the people who work here are friendly, patient, gracious and helpful. One nice touch- I dropped my car off at the front entrance and by the time I got through the front door just several seconds later, each of the staff greeted me by name and welcomed me back to the Ritz. Clearly, the person who took my car radioed in who I was, but it was a nice touch that really helped to make me feel welcomed. From there, staff helped at each step from getting through the check-in up to my room. For a few reasons, though, I give my overall stay four rather than five stars. First, this is a very expensive hotel and I'm just not sure my standard sized room was worth all of that money. Second, my room window looked to the back of the hotel and the view consisted only of the brownish brick walls of other buildings. Finally, when I got my car back upon leaving, the attendant had changed my radio settings. Still, given its location, service and splendor, and the fact that I was not paying, I will stay here again.

We ended up staying at the Ritz for three nights and it was the best hotel we have stayed at in NYC. Prior to arrival, Yoneidy from guest relations reached out to me and I mentioned that it was our anniversary and also our toddler will be traveling with us. Upon arrival, we were upgraded to a park view room, which was fantastic. Also, Damien at the front door helped us get our luggage 2 blocks away from the hotel due to all the road closures that day. The location is perfect and right in front of Central Park. You'll end up going to the park multiple times due to the great location. The room itself was very spacious and luxurious. In addition ,the bathroom was fairly large and well appointed with high-end finishes. The bed was very comfortable and we slept really well! The hotel also sent up a gift for our son as we mentioned that he loves trains and trucks. He was so happy and we were very touched by this gesture. Things like this definitely make the Ritz different than the other hotels in NYC. This hotel will cost more than the average hotel in NYC, but it is worth it! Can't wait to come back.

Celebrated our 15th wedding aniversary here and we were not disappointed. The staff are the best in the city-no other hotel in NYC can compete with these amazing people. Such attention to detail! Stayed on the Club Level and the food and wines were great. Had a facial at the Spa and it was wonderful! Such a great place!

I have no words that can really describe our 9 days at the Ritz. We arrived early cheek in with our dog Filippo. He was a total success!!!! Service was incredible and impeccable. We received the dogs dishes and the room was immaculate everyday. Room service wonderful. The bar (where had been many times) incredible, the atmosphere. We did miss the piano that was there before. A Must experience in NYC. Thank you RITZ!!!!

50 Central Park S New York NY

Hotel highlights

  • Walking distance to Barney's and Bloomingdale's
  • Onsite dining
  • Spa
  • Health club

Located in Midtown, The Ritz-Carlton New York, Central Park is adjacent to Central Park and within a 10-minute walk of other popular attractions like Barney's. This 5-star hotel has 259 rooms and welcomes guests with a restaurant, a full-service spa, and a health club. Centrally located in New York, the hotel is also a short walk from Bloomingdale's and Rockefeller Center.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is available for a fee.


Rooms

The 259 rooms are air-conditioned and have an array of amenities, including minibars, free newspapers, and free bottled water. Guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Other amenities include laptop-compatible safes, phones, and desks.


Property features

Guests staying at The Ritz-Carlton New York, Central Park enjoy access to a full-service spa, a health club, and a sauna. Valet parking is available for USD 55 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include WiFi in public areas, conference space, and a business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

89.0% of guests recommend this hotel

Total of 1621 reviews