Skip to main content
Beginning of main content

Residence Inn by Marriott New York Manhattan/Times Square

3.5 out of 5.0

Recent guest reviews

Made this reservation through Orbitz on 1/20/17, room was to be a two bedroom suite, guaranteed and no need to call to confirm. Upon checking in they had no 2 bedroom suite, gave us a studio and a one bedroom with a connecting door. This was my two daughters and granddaughter and we wanted to be in the same room. The studio had a light missing and tiles in the bathroom missing Late on Friday, they called and offered for us to move to a two bedroom suite, a little late since we were tired and settled in the two rooms. Hotel was nice and breakfast was good Probably would not stay there again since guarantees are not really guarantees.

Great location, very friendly staff, very clean. Would definitely stay there again

It was really good price and very well located in New York!

Hotel is convenient to Times Square and Bryant Park. Nice restaurants and coffee shops nearby. We thought we would use the kitchen in the room more, but since the hotel offers a nice breakfast with coffee, it wasn't really necessary. We were out and about all day, so ate out and did not return to make meals. We were on the 14th floor and could hear the traffic pretty well at night (if you're a light sleeper).

Not sure I will ever stay at another non-Residence Inn hotel. This was our second stay, the first was in DC a few years ago. With the free breakfast, the kitchenette, great beds and location, the value is just unbeatable.

Had a great time. Enjoyed my stay at this hotel. Great location.

The hotel staff was incredible and the location was central to everything. My only complaint is that breakfast did not serve bacon and the beds were not comfy at all. However, everything else was perfect! I would suggest they invest in memory foam mattress pads to improve the sleep of their customers.

Excellent place to stay , but has some roaches in the bathroom.

I stayed at this hotel with my 12 year old son for an extended weekend. The room was very clean. The breakfast was fantastic! Very impressed with the selection of food and there was ample seating despite the large amount of guests, it was never difficult to find a place to sit. We love the location, just steps from the Bryant Park subway station. And it is close to, but not in Times Square, meaning you don't have to fight the crowd every time you leave the hotel, but can get there within 5 minutes of walking. The staff were always friendly and helpful. My only suggestion for the hotel is that they consider installing softer door closes. The doors shut/slam so loudly that in the nighttime that you can hear every door closing on the floor. It's a small thing but I think it would be nice. Other that that it was a fantastic hotel and we were very pleased!

Hotel is within walking distance of Penn Station and the Port Authority. Staff is very professional and responsive. One of four elevators was out and this caused some delays in getting to and from the twenty-first floor. Thermostat was not working in the room when we arrived but that was quickly fixed.

The design of my room has been well thought-out for people staying for longer periods, who may need more than just a bed to sleep in and a shower. The kitchenette is just enough, and there is some separate space for different activities, so that the bed isn't the focal point in the room. The whole building is very clean, and the amenities are great, even with the hotel offering some limited free grocery shopping. My only bad experience so far was not being able to get change from the machine in the laundry room, but the front desk accommodated me that way quickly.

Excellent location, room size larger than avg NY Staff very helpful.. Don't miss breakfast!

This hotel is convenient to Times Square and mid town without being in the middle of Times Square, right across the street from beautiful Bryant Park, which I love. It was clean and comfortable. The staff was very friendly. It is a busy location and I was happy to see security in the lobby in the evenings since it was on such a busy corner.

The rooms in this hotel were larger than I expected for NYC. Full Kitchenette, Good sized shower room, had a great view of the empire state building. Breakfast was included and pretty good, looked better than it tasted but still the fact that it was included was great.

I finally took my daughter on a fun trip to New York this weekend. It was great, everything was nice and clean and it was so close to everything we wanted to see. The only downside was the staff. As a gold rewards member I've been to many Marriotts where the staff was much more warm and accommodating. Other than that I'd recommend it to everyone.

Excellent staff, great comfort, solid location, coupled with a wonderful complimentary hot breakfast.

Staff was very accommodating, valet parking was clutch. Front desk made my stay very easy during a rush business trip. Breakfast provided was also a nice touch

Great location and good room size. The hotel was a little dark but otherwise is clean. Very expensive to park $66 per night, and can't take your car out. Will stay again.

Fair value for a room near Times Square. Please be aware this hotel is not directly on Times Square , but a few short blocks from it. Room was clean, free breakfast. Staff was efficient. We did arrive at the hotel early, before our room was ready. They told us they would call when it was cleaned and ready to check in, they never did.

Everything was great, location, staff, and complementary breakfast. As far as the valet parking, I was a little disappointed. It was not made clear on how it worked. I had to pay for my car twice in the same day which became very expensive. I have visited other hotels in NYC and the valet service works different. Other than that it was perfect!!

Room options

Studio, 1 King Bed with Sofa bed

King 1 | Sleeps 3

Studio, 1 King Bed with Sofa bed, City View, Corner

King 1 | Sleeps 3

Studio, 2 Double Beds

Full 2 | Sleeps 4

Suite, 1 Bedroom

King 1 | Sleeps 3

Guest reviews for Residence Inn by Marriott New York Manhattan/Times Square

Everyone (5) Business (6) Couples (9) Family (25) Friends (7) Other (1)
2

disappointed

Everyone

Made this reservation through Orbitz on 1/20/17, room was to be a two bedroom suite, guaranteed and no need to call to confirm. Upon checking in they had no 2 bedroom suite, gave us a studio and a one bedroom with a connecting door. This was my two daughters and granddaughter and we wanted to be in the same room. The studio had a light missing and tiles in the bathroom missing Late on Friday, they called and offered for us to move to a two bedroom suite, a little late since we were tired and settled in the two rooms. Hotel was nice and breakfast was good Probably would not stay there again since guarantees are not really guarantees.

By on Oct 23, 2017

Review comment responded on Oct 25, 2017

Dear Dorothy, We are sorry you had an unfavorable experience at our hotel. Please accept our sincerest apologies for the mix-up with your reservations and that we were unable to resolve them to your satisfaction. Your feedback is appreciated and enables us to pinpoint areas needing improvement to better enhance our services. We hope you will give us another chance to prove ourselves and show you that we take great pride in providing wonderful service to each guest, every day. We look forward to welcoming you back soon. Sincerely, Ariel Francesca Guest Relations Manager

5
Everyone

Great location, very friendly staff, very clean. Would definitely stay there again

By on Aug 11, 2017

Review comment responded on Aug 13, 2017

Dear Guest, thank you for taking the time to post this fabulous review. We are so happy you were overwhelmed not only by our friendliness but also with our spotless property and location. We appreciate you recommending us and look forward to welcoming you back soon. Ariel Francesca, Guest Relations Manager

4
Families

It was really good price and very well located in New York!

By on Jul 11, 2017

Review comment responded on Jul 13, 2017

Dear Guest, it was a pleasure having you as our guest at the Residence Inn New York Manhattan/Times Square. We are glad you recognized our convenient location and the great value we offer for the price. We hope to be of your service again whenever you plan to visit this area. Ariel Francesca, Guest Relations Manager

4

great location

Everyone

Hotel is convenient to Times Square and Bryant Park. Nice restaurants and coffee shops nearby. We thought we would use the kitchen in the room more, but since the hotel offers a nice breakfast with coffee, it wasn't really necessary. We were out and about all day, so ate out and did not return to make meals. We were on the 14th floor and could hear the traffic pretty well at night (if you're a light sleeper).

By on May 12, 2017

Review comment responded on May 15, 2017

Dear Guest, thank you for taking the time to post your review. We are delighted to read you enjoyed your visit at the Residence Inn New York Manhattan/Times Square and that our excellent location and friendly service helped make your stay a great one! Having said that, we apologize if any inconveniences were experienced. We appreciate your feedback and hope to welcome you back to our hotel in the near future. Ariel Francesca, Guest Relations Manager

5

excellent location, great breakfast every morning.

Everyone

Not sure I will ever stay at another non-Residence Inn hotel. This was our second stay, the first was in DC a few years ago. With the free breakfast, the kitchenette, great beds and location, the value is just unbeatable.

By , from Lexington, SC on Apr 15, 2017

Review comment responded on Apr 17, 2017

Dear Jamie, thank you for taking the time to post this fabulous review. We are delighted to know you enjoyed our complimentary breakfast buffet and that our excellent location helped make your stay a great one. We appreciate you choosing the Residence Inn New York Manhattan/Times Square. We hope you will choose our brand again and look forward to your return visit to our hotel. Ariel Francesca, Guest Relations Manager

5

perfect location for sightseeing with family

Everyone

Had a great time. Enjoyed my stay at this hotel. Great location.

By , from orlando fl on Apr 20, 2016

Review comment responded on Apr 23, 2016

Thank you very much for writing such a wonderful review and for letting us know that you enjoyed your stay at our hotel. We receive many positive comments about being in the heart of Times Square, so we are glad this helped make your stay more enjoyable. We appreciate your business and look forward to seeing you again at the Residence Inn New York Manhattan/Times Square. Thomas Gili, Guest Relations Manager

5

perfect location

Families

The hotel staff was incredible and the location was central to everything. My only complaint is that breakfast did not serve bacon and the beds were not comfy at all. However, everything else was perfect! I would suggest they invest in memory foam mattress pads to improve the sleep of their customers.

By on Nov 18, 2015

5

need roaches treatment.

Families

Excellent place to stay , but has some roaches in the bathroom.

By on Nov 12, 2015

5

great location, great hotel

Families

I stayed at this hotel with my 12 year old son for an extended weekend. The room was very clean. The breakfast was fantastic! Very impressed with the selection of food and there was ample seating despite the large amount of guests, it was never difficult to find a place to sit. We love the location, just steps from the Bryant Park subway station. And it is close to, but not in Times Square, meaning you don't have to fight the crowd every time you leave the hotel, but can get there within 5 minutes of walking. The staff were always friendly and helpful. My only suggestion for the hotel is that they consider installing softer door closes. The doors shut/slam so loudly that in the nighttime that you can hear every door closing on the floor. It's a small thing but I think it would be nice. Other that that it was a fantastic hotel and we were very pleased!

By on Sep 4, 2015

5

great weekend in nyc

GetawayWithFriends

Hotel is within walking distance of Penn Station and the Port Authority. Staff is very professional and responsive. One of four elevators was out and this caused some delays in getting to and from the twenty-first floor. Thermostat was not working in the room when we arrived but that was quickly fixed.

By on Feb 24, 2015