2/10 Terrible
Andy
Traveled with partner
Sep 17, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run. Don’t book! This was a horrendous experience. We checked in only to find a windowless room with a bed that had two pillows, one sheet, and one top sheet—no blanket. You could literally see the springs through the sheet, and when you sat on the bed every single spring jabbed through the thin mattress cover. We’ve slept on floors, cots, even hay bales, but this felt like a medieval torture device. We requested a blanket, were promised one, but after dinner nothing was delivered. When we asked again, staff told us THIS HOTEL DOES NOT OFFER BLANKETS. Instead, they gave us two “extra sheets”—one of which was actually a rubber tablecloth. The layers did nothing; the springs still dug into us. We asked to move but were told no other rooms were available. Staff wasn’t surprised, laughed about the bed, and said, “Did you at least get two pillows?” They told us to get a refund through Orbitz. Orbitz disputed the charges, but leaves it up to the hotel and the hotel claimed that since we checked in, we were liable for both nights. Apparently, hypothetically, if you check in and discover your “room” is a prison cell, you’re stuck. Orbitz was no help—a rep even told me the listing doesn’t mention blankets, so how could I expect one? To be clear: it was the bed that drove us out, but the room was terrible and the management completely unhelpful. One star is generous.
Andy
Stayed 2 nights in Sep 2025
