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First room smelled like smoke, second room slightly better. Only one Ice machine for the 15 floors and it’s broken. They assigned my new room to someone else while I was in it, so a stranger walked into my room while I was in bed. Which could’ve been a dangerous situation thankfully the stranger was just as traumatized as I was. Front desk said, “Well at least was a woman.” And offered very little money off my bill.
I loved that the property was clean and in a safe area of town. The hotel was also very accommodating and let me check in early due to arriving in town earlier than expected. Hotel staff was very friendly and professional! I will definitely stay here on my nyc trips in the future. The location made walking to shopping and msg a breeze.
A point of service charge for my entire stay and deposit was charged two nights in a row. This resulted in a hold of an additional $655 held out of my bank account. when i expressed concern and how I had like no money freed up for my vacation they were like "oh sorry". and nothing. they said they released it Saturday but I had to call three times before it was released on Monday. So it was finally released at 7:00 pm on Monday when I was home. It basically messed up my entire trip that 700 was held up for THEIR mistake of running it twice (two separate nights) and they didn't care or try to make it right. Its horrible.
Amazing staff, location, and safety! We would stay there again anytime!
The room was super small for the furniture. Bed too soft. The room was a smoking room in the past and still smelled like old smoke.
The people were super nice and helpful. Its well maintained and the street parking was 👍
Be warned!!! The hotel is veryclose to a club (on 28th?) which plays loud vibrating EDM all through the night Kept us up until 4am on a Saturday. Ugh! If you are a light sleeper request a room as far away from that as possible.
We booked this hotel because it was close to an event we came into the area for. Pictures online are incredibly deceiving. The double rooms barely have enough room for a walk way around the beds, and no room to put a suitcase if you have more than one. There is no closet and the armoire was enough space for maybe 3 outfits. The drawers on the dresser didn’t stay closed. The bathroom was the size of a camper bathroom. And worst of all, I found BLACK MOLD in the shower. The elevators sounded like they were about to break down. Staff seemed confused and annoyed with guests, and the parking service was expensive and had additional fees we were not informed of in advance. I’m glad we intended on spending very little time in the hotel because this was by far my worst vacation experience. Definitely not worth the cost.
Excellent price for a hotel in downtown New York. The space is small but for downtown nyc I’d still give it 4 stars
The Holiday Inn Chelsea is a typical NYC hotel. Nothing special. A big plus: room size! I've stayed in several NYC hotels, but not one was as roomy as the Holiday Inn Chelsea. The escalators are very, very slow. The location is very convenient (5' by foot from Penn Station).
Price good for Manhattan. Walking distance from many sights. Very clean! Great breakfast. Rooms very small, but hey, it's NYC. Not in the room much. Ice machine on first floor only. Off site parking separate charge.
I loved the location of this hotel. It was walking distance to a lot of restaurants and shops. The staff was amazing! Everyone was friendly and helpful. I was celebrating my Birthday and the desk clerk gave me gifts of sweets. Chocolate's my favorite! I felt safe. I had no problem checking in. No hidden fees. The breakfast was standard. Nice patio seating outside in front of hotel. My room was spacious. The ac in my room worked perfect. I was satisfied with my room . Sleep was peaceful. The only challenging part was one of the elevators didn't work. But I used it as an opportunity to get some exercise and use the stairs once lol. Waiting for an elevator wasn't a deal breaker. At least it had one. I would definitely stay here again.
Located in Manhattan, Holiday Inn Express - New York City Chelsea, an IHG Hotel is within a 5-minute walk of Madison Square Garden and within 15 minutes of other popular attractions like 5th Avenue. This 228-room hotel has conveniences like free breakfast, free in-room WiFi, and a gym.
Free on-the-go breakfast is included with your stay and awaits you each morning from 7:00 AM to 9:30 AM. Order from room service to satisfy your hunger without leaving your room.
All 228 rooms provide coffee makers, free local calls, and safes. 49-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.
Guests of Holiday Inn Express - New York City Chelsea, an IHG Hotel enjoy a gym, free WiFi in public areas, and a business center. Self parking is offered for USD 55.00 per night. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include coffee/tea in a common area, a terrace, and a TV in a common area.
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First room smelled like smoke, second room slightly better. Only one Ice machine for the 15 floors and it’s broken. They assigned my new room to someone else while I was in it, so a stranger walked into my room while I was in bed. Which could’ve been a dangerous situation thankfully the stranger was just as traumatized as I was. Front desk said, “Well at least was a woman.” And offered very little money off my bill.
Thank you so much for taking the time to give us a review. We are saddened to see that your time with us was less than satisfactory. It is our commitment to provide every guest with exemplary service and amenities. We will address this information with our team to make it better. Thank you again and thank you for staying with us!
I loved that the property was clean and in a safe area of town. The hotel was also very accommodating and let me check in early due to arriving in town earlier than expected. Hotel staff was very friendly and professional! I will definitely stay here on my nyc trips in the future. The location made walking to shopping and msg a breeze.
Yay! Thank you for sharing your experience with us, we are happy to know that you enjoyed your stay and our service, it is always a pleasure to serve guests like you. We hope you can stay with us in the future for another amazing stay.
Thank you for sharing your feedback!
A point of service charge for my entire stay and deposit was charged two nights in a row. This resulted in a hold of an additional $655 held out of my bank account. when i expressed concern and how I had like no money freed up for my vacation they were like "oh sorry". and nothing. they said they released it Saturday but I had to call three times before it was released on Monday. So it was finally released at 7:00 pm on Monday when I was home. It basically messed up my entire trip that 700 was held up for THEIR mistake of running it twice (two separate nights) and they didn't care or try to make it right. Its horrible.
Thank you for sharing your feedback with us, I apologize for the inconvenience you had during your stay. A malfunction in our system caused the double authorization and this was released immediately when it was brought to our attention, however the bank needs a few days to process the information, and that's why it took until Monday to be clear out. We are saddened to see that your time with us was less than satisfactory and that your trip to NYC was not as you expected. We hope you can give us another chance in the future to serve you better.
Amazing staff, location, and safety! We would stay there again anytime!
Thank you for sharing your feedback with us! We are happy that you enjoyed your stay, we hope you can visit us again in the future.
The room was super small for the furniture. Bed too soft. The room was a smoking room in the past and still smelled like old smoke.
Thank you so much for taking the time to give us a review. We are saddened to see that your time with us was less than satisfactory. It is our commitment to provide every guest with exemplary service and amenities. Please do not hesitate to email us back or contact us directly if you have any further concerns so we can make things right with you. Thank you!
Thank you for choosing the Holiday Inn Express Chelsea, we appreciate your feedback! Safe Travels!
The people were super nice and helpful. Its well maintained and the street parking was 👍
Thank you for choosing the Holiday Inn Express, we appreciate your feedback!
Thank you for choosing the Holiday Inn Express Chelsea, we appreciate your feedback! Safe travels,
Thank you! We are pleased to know that you enjoyed your stay.