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Holiday Inn Express - New York City Chelsea

3.0 out of 5.0

Holiday Inn Express - New York City Chelsea

3.0 out of 5.0

Recent guest reviews

We couldn’t wait to check out of this hotel. Our problems kept escalating starting from cigarette smoke to marijuana to loud parties. Definitely not ideal place for kids. We received less than enthusiastic help from the staff. We were told there is no manager on site and there was little they could do. By the time a manager was on duty three days later, all we wanted was to leave. Travelers beware.

Very nice location. Good price during holiday season. Would be nice if it had a restaurant, but there are no shortage of options nearby

Nice people here and very convenient to get to time square.

Good cheap hotel close to Penn Station, friendly staff, good free breakfast.

Nice location, felt like a good neighborhood. Tiny rooms with the necessities, but no counter space.

i was so relieved to find such a comfortable hotel in the middle of manhattan for such a great price. the warm oatmeal cookies and apple cider was a nice touch. breakfast choices were awesome and delicious. great way to recover from being stranded in NYC in the cold of November. Thank you

Nice staff, overall best value hotel you can find in nyc

Very nice room; great whirlpool bath tub! Very new and clean. Strongly recommend.

Great location. Breakfast buffet was nice and the coffee was excellent.

Consistently bothering me since 10 am if im checking out

Very friendly and clean. Excellent amenities. Perfect location.

Room was too cold . Nice location and the staff was very helpful

Very nice and convenient. Great staff. Good breakfast

The room is small but it has everything I need. I checked in the hotel at around 2 am but the light in the lobby was partially shut off. I didn't feel the hotel was very welcome. The streets in the area are quiet dirty. But they are not under hotel's management.

We loved the room and the staff. Very friendly. The room was amazing. My son wants to go back.

We arrived after a long flight from Europe. Desk staff was friendly, Courteous and efficient. Got us to our room which was very clean, comfortable and quiet. Had a great nights sleep and then enjoyed a scrumptious buffet breakfast before checking out and heading home. Will definitely stay here again next time I am in NYC.

Great location, room was spacious and clean. Bed could have been improved, however, fine for 1 night. The only 2 things I would really change is having a small refrigerator in room. Plus, check-out at 11 really should be 11:30 or noon.

Great bed, excellent breakfast each morning. Staff helpful and friendly.

The Quality of the Holiday Inn properties and the the free breakfast sold me.

This was our second stay at this location - perfect for the Javitz center. I am recently married and made the reservation in my maiden name, checked in with my married name and had a bottle of champagne and a best wishes card signed by all departments of hospitality ! WOW ! Above and beyond ! So sweet ! We will make this our go to for NYC !!! Thanks again for a fantastic experience !!!!

Room options

Room, Accessible (Roll-In Shower)

Full 1 | Queen 1 | Sleeps 2

Room, Accessible (HEARING)

Full 2 | Queen 2 | Sleeps 4

Room, 1 King Bed, Bathtub

King 1 | Sleeps 2

Standard Room

Full 1 | Queen 1 | Sleeps 2

Guest reviews for Holiday Inn Express - New York City Chelsea

Everyone (32) Couples (30) Business (23) Family (40) Other (16) Friends (24)
1
Everyone

We couldn’t wait to check out of this hotel. Our problems kept escalating starting from cigarette smoke to marijuana to loud parties. Definitely not ideal place for kids. We received less than enthusiastic help from the staff. We were told there is no manager on site and there was little they could do. By the time a manager was on duty three days later, all we wanted was to leave. Travelers beware.

By on Jan 3, 2019

Review comment responded on Jan 14, 2019

Thank you for choosing to share your comments. I apologize for the inconvenience you and your family encountered during your stay. We did however offer to change your room several times and the offer was declined. We understood your complaints of other guests on your floor, and I am sorry if the issue was not resolved to your satisfaction. We can only hope you will choose to stay with us again and allow us to make it right.

4
Everyone

Very nice location. Good price during holiday season. Would be nice if it had a restaurant, but there are no shortage of options nearby

By on Dec 20, 2018

5
Everyone

Nice people here and very convenient to get to time square.

By on Dec 19, 2018

3
Everyone

Good cheap hotel close to Penn Station, friendly staff, good free breakfast.

By , from nyc, us on Dec 19, 2018

4
Everyone

Nice location, felt like a good neighborhood. Tiny rooms with the necessities, but no counter space.

By on Dec 10, 2018

Review comment responded on Dec 11, 2018

Thank you for sharing your feedback. Unfortunately NYC rooms tend to be smaller than most other cites. We apologize for any inconvenience caused.

5
Everyone

i was so relieved to find such a comfortable hotel in the middle of manhattan for such a great price. the warm oatmeal cookies and apple cider was a nice touch. breakfast choices were awesome and delicious. great way to recover from being stranded in NYC in the cold of November. Thank you

By on Nov 29, 2018

3
Everyone

Nice staff, overall best value hotel you can find in nyc

By on Nov 29, 2018

5
Everyone

Very nice room; great whirlpool bath tub! Very new and clean. Strongly recommend.

By , from DC on Nov 18, 2018

Review comment responded on Nov 19, 2018

Dear Chuck, thank you for your candid review! We appreciate your feedback, hope to see you again soon.

5
Everyone

Great location. Breakfast buffet was nice and the coffee was excellent.

By , from Massaxhus on Nov 9, 2018

Review comment responded on Nov 19, 2018

Dear Jul, thank you for your candid review! We appreciate your feedback, hope to see you again soon.

2
Everyone

Consistently bothering me since 10 am if im checking out

By on Nov 2, 2018

Review comment responded on Nov 5, 2018

I'm so sorry to hear this was your experience at our property, I will make sure to pass this message along to our housekeeping department. Check out is at 11am, no disturbance should be caused prior to that time. Thank you for sharing your comments and again my apologies.

Holiday Inn Express - New York City Chelsea

232 W 29th St, New York, NY 10001