Incredible place.
The property was located in a very quiet area. It is very evident in some locations of the resort that service is extremely important. The Hilltop & Boonfly Café were consistently on top of service. The restaurant Farm lost points with us after a follow-up call was not received pertaining to reservation availability. The cottages themselves were very cute and had excellent amenities. The fireplace, fire pit, and outdoor tub/shower were so unique to our cottage experience. The cleanliness of the outdoor pillows, the curtains, and rugs were not pleasing. The outdoor rugs and cushions in the outdoor seating areas, particularly, near Farm were filled with pet hair & the floor rugs need to either be cleaned or replaced. The overall disappointing piece of the resort was the cleanliness. Even the hot tub had grime. With the amount of money paid to book the resort along with monies spent at the resort, there needs to be some revamping of the care.
Beautiful resort with great staff, highly recomended
Very disappointing experience, for the price point, this hotel should be amazing, no follow through with the front desk, brand new spa which is beautiful though no phone, I was calling to confirm apt time, no answer at spa, called front desk, they said they would confirm and call back, never did, I had to walk to spa to confirm time. Dirty towels on the pool chairs. The whole hotel lacks professionalism. Friends staying with us had a poor experience as well, was told by management that their complaints were ‘minor’. While the property view is beautiful, it’s not worth the price.
Pictures do not do this place justice absolutely amazing!!
We liked the suite we staid in, had nice patio and fire pit. Pool/pool house was very relaxing so was the spa. The view of neighboring vineyards and rolling hills was amazing. The restaurant/food/service was unexpectedly excellent. We enjoyed many fruit trees on the property as well. Will probably return again.
For the price of a "good" hotel by fishermans wharf with homeless all around, a long wait to check in and nothing included---(last trip to SF) you can go to the wine county, stay in a glorious cottage with wifi, a mini fridge stocked with beverages (complimentary) on grounds with fountains, beautiful gardens, an arbor, overlooking vineyards, fields with happy rescue cows grazing, bocce ball courts, two pools, fitness center, free yoga, free bike rentals to tour the many nearby vinyasa, restaurants, shops- it is simply glorious! welcome glass of wine, cashews and chocolates at reception, outdoor shower and private back porch at our cottage--- porch swings, rocking chairs, an incredible hilltop pool spa and restaurant with poolside dining and drinks, paper delivered every morning. It was paradise--- and it was nice not to be nickeled and dimed for water and extras, too. ️Wonderful staff, grounds, everything. Wish we stayed longer than two days --- next time! loved the bikes- take a helmet! perfection.
I loved the location, the hotel was under renovation so the overall experience should have been even better. The hotel staff deserved at least 4 stars as they were really kind at arrival and during our stay. However at the check out date, we asked for an hour late check out, as suggested and offered by the staff members on the previous day, and what a surprise; when we asked to the manager at the reception( counting money) she said a big NO, nor even 30 minutes and then we started to get one call after another at our room asking if we were already out of the room. This lady which shouldn't even be managing a Dog Hotel made our last few minutes at the facility feeling as we were in hell rather than a peaceful place like Napa. Such a classy place should be managed by someone that knows how to improve the guest' s experience... She ruined it all. For the record, there was no one waiting to check in in that day as it was the end of President s day holiday. What a shame!!!!!
Located 2 mi (3.3 km) from Artesa Winery, Carneros Resort and Spa is within a 10-minute drive of other popular attractions like Oxbow Public Market. This 100-room, 5-star hotel has 2 outdoor pools along with a winery and a full-service spa.
Enjoy dining at Boon Fly Cafe, one of 3 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/cafe, and mingle with other guests at the free daily manager's reception. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7 AM to 11 AM.
Guests can expect free WiFi and flat-screen TVs with digital channels and DVD players. Pillowtop beds are dressed in Frette Italian sheets and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and bathrobes. Fireplaces, furnished patios, and iPod docks are also available.
Carneros Resort and Spa features a winery, a full-service spa, and 2 outdoor pools. Free valet and self parking are available, and there's also limo/town car service. Front-desk staff can answer questions 24/7, and assist with tours or tickets, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a children's pool, a 24-hour gym, and a sauna.
Incredible place.
Dear Guest, Thank you for taking the time to write such a wonderful review, and for being our guest at Carneros Resort and Spa. We sincerely appreciate your kind words and are delighted your experience at Carneros was a special one. We hope to welcome you back soon. Sincerely, Edward Costa Managing Director
The property was located in a very quiet area. It is very evident in some locations of the resort that service is extremely important. The Hilltop & Boonfly Café were consistently on top of service. The restaurant Farm lost points with us after a follow-up call was not received pertaining to reservation availability. The cottages themselves were very cute and had excellent amenities. The fireplace, fire pit, and outdoor tub/shower were so unique to our cottage experience. The cleanliness of the outdoor pillows, the curtains, and rugs were not pleasing. The outdoor rugs and cushions in the outdoor seating areas, particularly, near Farm were filled with pet hair & the floor rugs need to either be cleaned or replaced. The overall disappointing piece of the resort was the cleanliness. Even the hot tub had grime. With the amount of money paid to book the resort along with monies spent at the resort, there needs to be some revamping of the care.
Dear Guest, It was our pleasure to welcome you to Carneros Resort and Spa. We strive to provide our guests with a relaxing and memorable experience, and I am pleased you enjoyed your stay. Thank you for taking the time to comment following your recent visit. Your constructive feedback will be used to help us make improvements. We hope to have the opportunity to welcome you back for the Carneros Resort and Spa very soon. Sincerely, Heike Pacchetti Hotel Manager
Beautiful resort with great staff, highly recomended
Dear Lebarns, I am thrilled to learn you had such a wonderful stay. Thank you for taking the time to share your experience and we look forward to welcoming you back. Sincerely, Edward Costa, Managing Director
Very disappointing experience, for the price point, this hotel should be amazing, no follow through with the front desk, brand new spa which is beautiful though no phone, I was calling to confirm apt time, no answer at spa, called front desk, they said they would confirm and call back, never did, I had to walk to spa to confirm time. Dirty towels on the pool chairs. The whole hotel lacks professionalism. Friends staying with us had a poor experience as well, was told by management that their complaints were ‘minor’. While the property view is beautiful, it’s not worth the price.
Thank you for taking the time to share about your stay. Our goal is to provide each guest with authentic and refined service, and I apologize that this was not your experience. I have followed up with the appropriate departments to ensure that we utilize your feedback to improve from it. We hope to have the opportunity to welcome you back in the future. Sincerely, Ed Costa, Managing Director
Pictures do not do this place justice absolutely amazing!!
Thank you for your kind words. We appreciate you taking the time to share your feedback and are thrilled you enjoyed your stay.
We liked the suite we staid in, had nice patio and fire pit. Pool/pool house was very relaxing so was the spa. The view of neighboring vineyards and rolling hills was amazing. The restaurant/food/service was unexpectedly excellent. We enjoyed many fruit trees on the property as well. Will probably return again.
Thank you for taking the time to write such a wonderful review. I am thrilled you enjoyed many of the amenities the resort has to offer and found the service to be very accommodating. We look forward to the opportunity to welcome you back.
For the price of a "good" hotel by fishermans wharf with homeless all around, a long wait to check in and nothing included---(last trip to SF) you can go to the wine county, stay in a glorious cottage with wifi, a mini fridge stocked with beverages (complimentary) on grounds with fountains, beautiful gardens, an arbor, overlooking vineyards, fields with happy rescue cows grazing, bocce ball courts, two pools, fitness center, free yoga, free bike rentals to tour the many nearby vinyasa, restaurants, shops- it is simply glorious! welcome glass of wine, cashews and chocolates at reception, outdoor shower and private back porch at our cottage--- porch swings, rocking chairs, an incredible hilltop pool spa and restaurant with poolside dining and drinks, paper delivered every morning. It was paradise--- and it was nice not to be nickeled and dimed for water and extras, too. ️Wonderful staff, grounds, everything. Wish we stayed longer than two days --- next time! loved the bikes- take a helmet! perfection.
I loved the location, the hotel was under renovation so the overall experience should have been even better. The hotel staff deserved at least 4 stars as they were really kind at arrival and during our stay. However at the check out date, we asked for an hour late check out, as suggested and offered by the staff members on the previous day, and what a surprise; when we asked to the manager at the reception( counting money) she said a big NO, nor even 30 minutes and then we started to get one call after another at our room asking if we were already out of the room. This lady which shouldn't even be managing a Dog Hotel made our last few minutes at the facility feeling as we were in hell rather than a peaceful place like Napa. Such a classy place should be managed by someone that knows how to improve the guest' s experience... She ruined it all. For the record, there was no one waiting to check in in that day as it was the end of President s day holiday. What a shame!!!!!
Dear Guest, It was our pleasure to welcome you to Carneros Resort and Spa. We strive to provide our guests with a relaxing and memorable experience, and I am pleased you enjoyed your stay. We hope to have the opportunity to welcome you back to Carneros Resort and Spa very soon. Sincerely, Edward Costa Managing Director