Nice rooms but a bit dated. Staff were often difficult to reach, including at night when we couldn’t open the gate to get to our condo. Were woken early first morning by construction above our condo. We were moved later, but we were quite sleepy!
Parking was good
It has average time share amenities, the grounds was pretty but very little amenities and restaurant was disappointing
It was lovely
Excellent place to stay at in Napa
Enjoy our stay
Overall a pretty good experience. The rooms were very nice and spacious and all of the main areas were clean and very well-kept. The check-in and concierge were very welcoming, accommodating and helpful. A couple of quirks (which I'm not sure if they were related to COVID or not was: 1. No bottled water in the rooms (and you weren't able to order water to your room until 9AM for room service) 2. Went to the grill for Sunday brunch, waited about 10min to be greeted/sat. Then waited ~10 more minutes and no server arrived (the bartender did give us water though). Seemed like they were very short-staffed which was odd given the popularity of Sunday brunch in the area. 3. Pool was open, but the hot tub was unavailable.
Beautiful, relaxing and a great escape! The grounds were superbly maintained and peaceful.
Expected to be much better for it being a 4star ...
Beautiful property, clean and just like staying in a personal home. Room service food was great. Helpful and friendly staff. Lots of wildlife around the property. Nothing negative to say.
Property was well kept and quiet and the location was good
Beautiful grounds, cottage looked newly renovated and very spacious.
The resort was excellent. Much than I expected. A little pricey, but you have to expect that and enjoy.
Located within 2 miles (3 km) of Napa River, Silverado Resort and Spa, a Dolce by Wyndham places you within a few miles (5 km) of Black Stallion Winery. This 355-room, 4-star resort has 10 outdoor pools along with a golf course and a full-service spa.
Enjoy a bite to eat at The Grill, the resort's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served each morning for a fee.
The 355 rooms are heated and have an array of amenities, including coffee makers, free local calls, and safes. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Ironing boards are also included. Housekeeping is available once per stay.
Silverado Resort and Spa, a Dolce by Wyndham features a golf course, a full-service spa, and 10 outdoor pools. Free valet and self parking are available, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this spa resort include a children's pool, a gym, and a sauna.
Nice rooms but a bit dated. Staff were often difficult to reach, including at night when we couldn’t open the gate to get to our condo. Were woken early first morning by construction above our condo. We were moved later, but we were quite sleepy!
Parking was good
It has average time share amenities, the grounds was pretty but very little amenities and restaurant was disappointing
Thank you for choosing us to host your visit to beautiful Napa. While we're glad you appreciated our lovely property, it's unfortunate to learn that our amenities did not meet your expectations. We hope the rest of your time in the area was fantastic. Our team is grateful for your remarks, and we wish you all the best.
It was lovely
Excellent place to stay at in Napa
Enjoy our stay
Overall a pretty good experience. The rooms were very nice and spacious and all of the main areas were clean and very well-kept. The check-in and concierge were very welcoming, accommodating and helpful. A couple of quirks (which I'm not sure if they were related to COVID or not was: 1. No bottled water in the rooms (and you weren't able to order water to your room until 9AM for room service) 2. Went to the grill for Sunday brunch, waited about 10min to be greeted/sat. Then waited ~10 more minutes and no server arrived (the bartender did give us water though). Seemed like they were very short-staffed which was odd given the popularity of Sunday brunch in the area. 3. Pool was open, but the hot tub was unavailable.
Thank you for choosing our resort and sharing your remarks. We hope your overall stay in the area was pleasant. However, we sincerely apologize for any lapse in service, as well as the other concerns you mentioned. There is no excuse for the difficulty you had in reaching our staff; we'll discuss your feedback with our team. We trust you had smooth travels home. Please consider giving us a second chance to impress you.