Air conditioning not working on the hottest day of the year.
We loved the customer service. People were so nice and helpful! We did not like the 2 inch deep fridge which basically held nothing, no towel racks, and tub didn't drain well. The restaurant was obscenely expensive and not that good. The property was very clean!
It was hard to stay asleep because you hear every time the neighboring guests open and close their doors and when people talk while walking the hallway.
The hotel was very clean all around. The temperature control was satisfactory. They had enough charging stations for all of our devices. We asked for a late check-out and they obliged without a problem. We ordered breakfast room service (Saturday morning), and the food was in our room in less than a half hour. We ordered three breakfasts, eggs, bacon, potatoes and toast (no drinks) - the cost (which seemed to quote different prices depending on where we looked) was around $56, very steep, but also very convenient. The shower was, like most hotels, a mess. When you look and see that you have a rain shower head, we get excited. Unfortunately, rain didn't come out of the shower head, only a light drizzle. Very low pressure, and also no matter how much you pull up, water is still pouring out of the spout, making you stand in ankle deep water. No good.
Great hotel, good location and very helpful staff.
Very Clean, bed was comfortable, the staff was nice, check in was easy
Very nice people and well maintained. Great location. Just what was needed for a overnight while traveling.
It was clean and staff were friendly. The rooms were tidy and had everything needed.
Comfortably decorated room. Late check out. Warm pool area and warm pool (though like it maybe 2 degrees warmer. Priced right.
The most beautiful hotel that I’ve ever stayed! The staff are courteous, helpful, and very well-dressed. Very professional environment and quiet. The lights were on when we arrived. Most hotels don’t do that! Makes a difference when your hands are full of luggage and have no idea where to find the light switch.
The Westin Mount Laurel places you within 2 miles (3 km) of Moorestown Mall and Garden State Discovery Museum. This 4-star hotel has 175 guestrooms and offers conveniences like a restaurant, an indoor pool, and free self parking.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 10 AM.
The Westin Mount Laurel's 175 rooms provide coffee makers, laptop-compatible safes, and phones. Guests can expect WiFi, wired Internet, and 32-inch flat-screen TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Ironing boards and desks are other standard amenities.
At The Westin Mount Laurel, guests enjoy features like an indoor pool, a fitness center, and a spa tub. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include WiFi in public areas, conference space, and a 24-hour business center.
Air conditioning not working on the hottest day of the year.
Thank you for your review. We are sorry to know that not everything exceeds your expectation. We hope you give us another change. Regards,
We loved the customer service. People were so nice and helpful! We did not like the 2 inch deep fridge which basically held nothing, no towel racks, and tub didn't drain well. The restaurant was obscenely expensive and not that good. The property was very clean!
Dear Julie, We are so happy to know you enjoy our service here at the Westin Mount Laurel. Reviews like these give us the motivation to keep working hard, especially in a difficult time like these. I'm sorry to hear you did not enjoy our restaurant. I will share your review with our F&B Manager. We hope to see you again soon.
It was hard to stay asleep because you hear every time the neighboring guests open and close their doors and when people talk while walking the hallway.
Thank you for your feedback. We appreciate your business and hope to see you again soon.
Thank you for staying with us. We hope to see you again soon.
The hotel was very clean all around. The temperature control was satisfactory. They had enough charging stations for all of our devices. We asked for a late check-out and they obliged without a problem. We ordered breakfast room service (Saturday morning), and the food was in our room in less than a half hour. We ordered three breakfasts, eggs, bacon, potatoes and toast (no drinks) - the cost (which seemed to quote different prices depending on where we looked) was around $56, very steep, but also very convenient. The shower was, like most hotels, a mess. When you look and see that you have a rain shower head, we get excited. Unfortunately, rain didn't come out of the shower head, only a light drizzle. Very low pressure, and also no matter how much you pull up, water is still pouring out of the spout, making you stand in ankle deep water. No good.
Thank you for staying with us. We appreciate your feedback and hope to see you again soon.
Great hotel, good location and very helpful staff.
Thank you for staying with us. We hope to see you again soon.
Very Clean, bed was comfortable, the staff was nice, check in was easy
We are pleased to hear that you enjoyed your stay. We hope to see you again soon.
Thank you for your feedback. We will be sure to pass it along.
Dear Valued Guest, Thank you for taking the time to rate our hotel.