The hotel was nit up to date,smelly.They did not have a locking bar for the door.After being out for about 8 hours sightseiing.We came back to discover our key did not work.After walking up to the 2nd floor with a cooler on a 98 degree day.When asking for a fan they never called us back in our room to say or no.The room all thought old appeared clean.I would not stay here again.I did not feel safe nor secure.
Entrance not marked the best but easy once there. Front desk very nice
Overall the property needs a deep cleaning and some updating but walking into my room was like walking into a different hotel. It was clean and comfortable which is the most important to me. If you are interested in breakfast, be SURE to get it early because whatever was available will be completely finished my 9am except for the sugary juice and mediocre coffee.
the wifi didnt reach our rooom (101) furthest from the lobby and wifi was main reason I stayed there. Sign said wifi throughout building. Wifi boost may help, other than that it was good but not great.
nothing outstanding to like - generally comfortable - would stay here again. too many ministeps, no elevator, no safety strips in tub/shower
Room not clean. Hallway dirty and breakfast was a mess.
Shower head was falling off the wall. Bed was hard and pillows were to small!
Property needs updating,,,,paint, remodeling, looks like a made over truck stop
We, wife and myself had no heat in 1st room on a cold night. Had to repack n get another room but with dirty carpet throughout hotel . No elevator so had to move down stairs. Rooms were not clean for 2 days. No refunds offered.
Tubs black, when I walked in I walked into a spider web in the room.no microwave,
It was a nice stay. The staff was friendly, as always. The rooms were clean, but the dull colors made it seem of course different from a place that you would pay more for. But the stay was nice. The walls were thin. We were speaking loudly over each other's voices and the people downstairs thought we were having a party. (which we weren't). But other than that during the night, it was pleasant. The staff was great, but the hotel itself could use a bit of a fixer upper. However, for the price it was a great stay.
Staff needs to change asap. Poor service. Problems with the door lock and they do nothing to fix it. We need to swipe the key about 10 times before we can open the door. Thank God it was just 2 nights.
This is a fine hotel for a short stay. I didn't go there to swim or get entertained. I just needed a comfortable, clean place for the night. It met all my expectations. Thank you Howard Johnson
I can understand being outdated and super basic, but it went way past that. The fitted sheet didn't fit the mattress and refused to stay on, the two lights next to the bed didn't work, the coffee pot was scary, the bathroom could have been cleaner, and there was a used bar of soap in the shower. It also smelled like a certain "herb" and was a non-smoking room.
We needed a room for the night due to an emergency. It was exactly what was needed- clean room and convenient location.
This was a great value for the money. The room was clean, comfortable, not funky smelling. I found it extremely irritating though that the front desk called me at exactly 11:05 to remind me checkout is at 11. I've never stayed in a hotel that called your room just because you're running 10 minutes late checking out.
Old and drippy faucets. Maids put the used towels back on towel rack from floor. I left clothes in the drawer. I called next morning. They could not be found. Check in was nice.
What you want in a motel. Decent stay for a night, looked clean.
SureStay Hotel by Best Western Bellmawr places you within a 15-minute drive of popular attractions such as Italian Market and Philadelphia's Magic Gardens. This 48-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free continental breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM.
All of SureStay Hotel by Best Western Bellmawr's 48 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Free newspapers, free local calls, and hair dryers are also standard.
Guests of SureStay Hotel by Best Western Bellmawr enjoy a fitness center, free WiFi in public areas, and a 24-hour business center. If you drive, take advantage of free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include free newspapers and a TV in a common area.
The hotel was nit up to date,smelly.They did not have a locking bar for the door.After being out for about 8 hours sightseiing.We came back to discover our key did not work.After walking up to the 2nd floor with a cooler on a 98 degree day.When asking for a fan they never called us back in our room to say or no.The room all thought old appeared clean.I would not stay here again.I did not feel safe nor secure.
Entrance not marked the best but easy once there. Front desk very nice
your business is very important to us and we value your feedback .By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for your and other guests in future. We hope you will come back and see us again soon. Thank you again for taking the time to write about us .We appreciates your loyalty to our brand.
Overall the property needs a deep cleaning and some updating but walking into my room was like walking into a different hotel. It was clean and comfortable which is the most important to me. If you are interested in breakfast, be SURE to get it early because whatever was available will be completely finished my 9am except for the sugary juice and mediocre coffee.
Thank for choosing the Sure stay Hotel. We value your feedback. Hope to see you again.
the wifi didnt reach our rooom (101) furthest from the lobby and wifi was main reason I stayed there. Sign said wifi throughout building. Wifi boost may help, other than that it was good but not great.
Sorry to hear about your Wi-Fi issue. We have just checked and we did not find any issue with Wi-Fi connectivity in room 101.We recommend our guest to contact hotel immediately so we could troubleshoot it. Thank you for staying with Surestay Hotel Bellmawr.
nothing outstanding to like - generally comfortable - would stay here again. too many ministeps, no elevator, no safety strips in tub/shower
Thank you for choosing the Sure Stay hotel. We appreciate your feedback. Hope to see you again.
Room not clean. Hallway dirty and breakfast was a mess.
Thank you for your feedback. This will help us improve our service. Please let us know your room number so that we can check out for any work needed. Regarding breakfast, we were unusually busy for the last 3, 4 days with large families. But we can always help you out if anything needed.
Shower head was falling off the wall. Bed was hard and pillows were to small!
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Property needs updating,,,,paint, remodeling, looks like a made over truck stop
Thank you for choosing Sure stay hotel. We appreciate your feedback. Sorry to hear that you were not satisfied with color and look.
Thank you for taking the time to provide feedback of your recent stay.
We, wife and myself had no heat in 1st room on a cold night. Had to repack n get another room but with dirty carpet throughout hotel . No elevator so had to move down stairs. Rooms were not clean for 2 days. No refunds offered.
Sorry for any inconvenience you had. Recently we clean all our carpet in room as well as lobby. It just got delayed because of renovation. Also please call at front desk for any service that you need. We are available 24 hours. Thanks for staying at our place.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.