4/10 Poor
Dare, Washington
Traveled with partner
Apr 1, 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
After this past weekend’s stay, unfortunately, I cannot give Sonesta Simply Suites Philadelphia Mount Laurel a 10-star rating. While there were some positive aspects to our visit, there were numerous issues that impacted our experience.
The positives:
Check-in was quick and efficient, and the staff was friendly and welcoming.
The bed and pillows were clean and comfortable, providing a restful night's sleep.
The shower had excellent water pressure and hot water, which was very much appreciated.
The rate we received for our 3-night stay was very reasonable, providing good value for the cost.
However, there were several downsides that need addressing:
The room was dimly lit, and several lights were non-functional, including the lights in the bathroom.
The bathroom vent was inoperable, which contributed to poor air circulation.
The microwave’s range light was also broken.
The quality of the shower gel was subpar, which affected our overall experience.
The kitchen and bathroom floors were not clean upon arrival.
The kitchenette area lacked essential items, such as dish towels, and there weren’t enough utensils for proper use.
There were no premium TV channels available for entertainment.
Additional concerns:
The elevator was out of service during our stay, which was inconvenient.
The hallway had a lingering smell of cigarette smoke, which was unpleasant.
The parking lot was littered with debris and trash, giving a poor first impression.
Given these issues, we will not return!
Dare
Stayed 3 nights in Mar 2025