Great stay
The parking is convenient if you get there at a reasonable time. Staff is pretty friendly but there were a few times we noticed lines of people waiting to be checked in (not necessarily a bad thing it means people enjoy staying at this property and are will to wait.). It is close to a lot of food and shopping places and the beds are nice. My only complaint is that there was not enough towels and wash clothes in our room, there wasn’t any toiletries and our tv remote didn’t work.
Nice place definitely I will stay again.
The staff were OK. The room had been recently treated for roach infestation and there were dead roaches all over the room. Some roaches were still alive. I left for another hotel and was given a full refund.
Convenient location off the NJ Turnpike and many restaurants and stores nearby. I didn't like the shower as the pressure was very low (due to half the water coming out the shower faucet and half coming our the shower head). The closed captioning button on the remote control to the TV was not working, and this was something I need to watch/listen to the TV. Most disappointing was the staff at check-in -- seemed fairly grumpy, and I had to wait a while to get some attention to check in despite there being two people working the desk. Overall it was an "okay" stay.
no water
It was nice and clean!
We had added a note that we'd be checking in late when we made the reservation online; however, when we came there (after midnight), there was no one @ the front desk. We called 0 for the front desk, but the phone just kept ringing. Called the hotel customer service line, but was placed on hold for 20 mins. We basically stood outside in below freezing temperature (30 degrees) for 30 mins before a guest just happened to walk down the hall & heard/saw us pounding on the thick glass window. We, then, waited an additional 30 mins @ the front desk area while the customer service rep & general member tried calling the front desk agent. After all this wait time, our 6 year-old autistic child had a meltdown on the hotel lobby floor, because of the long wait. I've never experienced a check-in like this ever before.
My two sons and families were checking into different rooms. One had an infant, the other had small children. The one with the children did not get a room with two beds as reserved and had to go to another hotel. I would have stayed another day, but didn't want to go through the hassle. I understand the hotel was full, but they couldn't register early , and there was a funeral all afternoon that they were attending.
The major fitness pieces, treadmills, stationary bike were not working. We had a plumbing issue, called front desk to report it and request repair while we were out. Got back about 9 pm and it was not fixed. It was a clogger toilet that we had to do ourselves. I had made three different reservations for out of town family attending a funeral. One had a room change which we were notified about. the other so had a child and needed two beds. When he checked in, he was told there were no rooms with two beds. He had to stay at a different hotel. WE HAD RESERVATIONS!!!!!! Not my problem if they overbooked or someone changed their requirement. I was going to stay a fourth night, but went to a red roof inn instead.
The amenities are good and the overall concept is good and things are well organized. The property needs a more maintenance and cleanliness. A little TLC would go a long way to improve the experience
Wouldn't be back to this hotel especially with many other options in the same area.
Very good experiences... Staff very friendly also...
Had a great, restful night before attending a conference in Philadelphia. Hotel had all necessary amenities, utensils and comfortable bed.
Nice stay.the only thing missing was an indoor pool.
Great bed but too soft for old backs. Same for soft pillows.
This hotel was fine for a few day stay on a business trip. The shower could use more water pressure and it didn't get very hot. Also, I had someone call me pretending to be the staff to get my credit card number not the hotel's fault but seemed to me like it targeted this hotel. I'd stay there again if I got the same deal as it was a good value. Loved that they had HBO.
Stayed here on business. No issues and was exactly what I expected.
Clean cheap and quiet. What else could you want for $70 a night
Sonesta Simply Suites Philadelphia Mount Laurel places you within a few miles (5 km) of Cherry Hill Mall and Laurel Acres Park. This 123-room hotel has a 24-hour gym, free in-room WiFi, and free self parking.
Guests can expect 32-inch TVs with cable channels and DVD players, along with free WiFi and wired Internet. Kitchens, washers/dryers, and refrigerators are also available.
Guests of Sonesta Simply Suites Philadelphia Mount Laurel enjoy a 24-hour gym, free WiFi in public areas, and a 24-hour business center. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a computer station, free newspapers, and laundry facilities.
Great stay
The parking is convenient if you get there at a reasonable time. Staff is pretty friendly but there were a few times we noticed lines of people waiting to be checked in (not necessarily a bad thing it means people enjoy staying at this property and are will to wait.). It is close to a lot of food and shopping places and the beds are nice. My only complaint is that there was not enough towels and wash clothes in our room, there wasn’t any toiletries and our tv remote didn’t work.
Thank you for staying with us. We appreciate your feedback!
Nice place definitely I will stay again.
Thanks for staying with us. We appreciate your feedback!
The staff were OK. The room had been recently treated for roach infestation and there were dead roaches all over the room. Some roaches were still alive. I left for another hotel and was given a full refund.
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.
Convenient location off the NJ Turnpike and many restaurants and stores nearby. I didn't like the shower as the pressure was very low (due to half the water coming out the shower faucet and half coming our the shower head). The closed captioning button on the remote control to the TV was not working, and this was something I need to watch/listen to the TV. Most disappointing was the staff at check-in -- seemed fairly grumpy, and I had to wait a while to get some attention to check in despite there being two people working the desk. Overall it was an "okay" stay.
no water
It was nice and clean!
We had added a note that we'd be checking in late when we made the reservation online; however, when we came there (after midnight), there was no one @ the front desk. We called 0 for the front desk, but the phone just kept ringing. Called the hotel customer service line, but was placed on hold for 20 mins. We basically stood outside in below freezing temperature (30 degrees) for 30 mins before a guest just happened to walk down the hall & heard/saw us pounding on the thick glass window. We, then, waited an additional 30 mins @ the front desk area while the customer service rep & general member tried calling the front desk agent. After all this wait time, our 6 year-old autistic child had a meltdown on the hotel lobby floor, because of the long wait. I've never experienced a check-in like this ever before.
My two sons and families were checking into different rooms. One had an infant, the other had small children. The one with the children did not get a room with two beds as reserved and had to go to another hotel. I would have stayed another day, but didn't want to go through the hassle. I understand the hotel was full, but they couldn't register early , and there was a funeral all afternoon that they were attending.
Thank you for staying with us. We appreciate your feedback!